AWS Batch vs. PagerDuty

More appropriate if you have a tech group that can use more of the AWS Batch rather than one or 2 things. It works great for me, but there was a huge learning curve the first week of using it. Now, I love it - and I hope to dig deep into other parts not just S3.

Incentivized

I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.

Incentivized

• S3 amount of files
• Easy to share files to other sites
• Like that the files and folders can be open and public or completely private
• I like that you can have double or mirroring in different Data Centers for Data Recovery

Incentivized

• Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
• The calendar view provides valuable information regarding who is on call by the team and their full contact information.
• The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.

Incentivized

• Jobs monitoring dashboards are not matured
• Documentation and support is something which can be improved
• Sometime i faced the slow response or slow in performance i would say

Incentivized

• When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
• Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
• Make schedule changes more intuitive.
• One button to acknowledge and close an alert.

Incentivized

They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.

Incentivized

The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.

Incentivized

PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.

Incentivized

When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.

Incentivized

We wanted to start everything on a scale & with fewer resources to manage the underlying infrastructure.

Incentivized

I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.

Incentivized

• Overall over business is able to save the cost
• Saved our times to improve the existing process
• Able to integrate with other applications as well, so that is plus point

Incentivized

• Allow our service to be available 24/7 with minimal downtime, improving customer experience
• Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
• Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings

Incentivized