AWS Chatbot vs. Helpshift
AWS Chatbot vs. Helpshift
Product | Rating | Most Used By | Product Summary | Starting Price |
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AWS Chatbot | N/A | AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases. | N/A | |
Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
AWS Chatbot | Helpshift | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||||||
More Pricing Information |
AWS Chatbot | Helpshift | |
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AWS Chatbot | Helpshift | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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AWS Chatbot | Helpshift | |
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Small Businesses | Smith.ai Live Website Chat Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AWS Chatbot | Helpshift | |
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Likelihood to Recommend | - (0 ratings) | 9.1 (4 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (2 ratings) |
AWS Chatbot | Helpshift | |
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Likelihood to Recommend | Amazon AWS No answers on this topic | Helpshift Inc. |
Pros | Amazon AWS No answers on this topic | Helpshift Inc. |
Cons | Amazon AWS No answers on this topic | Helpshift Inc. |
Usability | Amazon AWS No answers on this topic | Helpshift Inc. |
Support Rating | Amazon AWS No answers on this topic | Helpshift Inc. |
Alternatives Considered | Amazon AWS No answers on this topic | Helpshift Inc. |
Return on Investment | Amazon AWS No answers on this topic | Helpshift Inc. |
ScreenShots |