What users are saying about
14 Ratings
7 Ratings
14 Ratings
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Score 8.9 out of 100
7 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

AWS Chatbot

It's perfect to detect any operational issues without going into cloud watch and looking at all the logs. This is a really useful solution where the whole team can be added a central challenge such as Slack and everyone can keep track of the incoming messages. This makes collaboration really easy.I don't see any case where it is less appropriate but you have to understand all the features before start using it.
Anonymous | TrustRadius Reviewer

Helpshift

If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

AWS Chatbot
Helpshift
7.1
Organize and prioritize service tickets
AWS Chatbot
Helpshift
6.9
Expert directory
AWS Chatbot
Helpshift
5.4
Subscription-based notifications
AWS Chatbot
Helpshift
6.7
ITSM collaboration and documentation
AWS Chatbot
Helpshift
5.1
Ticket creation and submission
AWS Chatbot
Helpshift
9.2
Ticket response
AWS Chatbot
Helpshift
9.4

Self Help Community

AWS Chatbot
Helpshift
6.4
External knowledge base
AWS Chatbot
Helpshift
3.7
Internal knowledge base
AWS Chatbot
Helpshift
9.1

Multi-Channel Help

AWS Chatbot
Helpshift
5.2
Customer portal
AWS Chatbot
Helpshift
5.9
IVR
AWS Chatbot
Helpshift
2.7
Social integration
AWS Chatbot
Helpshift
7.3
Email support
AWS Chatbot
Helpshift
5.2
Help Desk CRM integration
AWS Chatbot
Helpshift
5.1

Pros

AWS Chatbot

  • You can ask about the status of your cloud computing resources on AWS.
  • Managing resources from a chat and being able to monitor them.
Anonymous | TrustRadius Reviewer

Helpshift

  • Their customer support is very responsive. If they have any problems, they fix them quickly.
  • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
  • It is very user-friendly and easy to manage. The analytics are pretty good as well.
Angel Brockbank | TrustRadius Reviewer

Cons

AWS Chatbot

  • I believe more functionality must be on the roadmap.
Anonymous | TrustRadius Reviewer

Helpshift

  • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
  • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
  • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
Anonymous | TrustRadius Reviewer

Usability

AWS Chatbot

No score
No answers yet
No answers on this topic

Helpshift

Helpshift 9.0
Based on 1 answer
Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
Angel Brockbank | TrustRadius Reviewer

Support Rating

AWS Chatbot

No score
No answers yet
No answers on this topic

Helpshift

Helpshift 9.1
Based on 3 answers
The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AWS Chatbot

Once we have everything on AWS environment we decided to change our solution to AWS Chatbot and we can say it has been meeting all the expectations and we are not missing any feature that we had before.
Anonymous | TrustRadius Reviewer

Helpshift

Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times.
Amanda de Carli | TrustRadius Reviewer

Return on Investment

AWS Chatbot

  • As we are receiving this kind of alerts almost in real time our response time is being faster and we can have a better solution to our customers.
Anonymous | TrustRadius Reviewer

Helpshift

  • The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift.
  • The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools.
Anonymous | TrustRadius Reviewer

Pricing Details

AWS Chatbot

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AWS Chatbot Editions & Modules

Additional Pricing Details

Helpshift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Helpshift Editions & Modules

Edition
Starter$225.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AWS Chatbot
9.0
Helpshift
9.1

Usability

AWS Chatbot
Helpshift
9.0

Support Rating

AWS Chatbot
Helpshift
9.1

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