AWS Chatbot vs. IBM watsonx Assistant

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AWS Chatbot
Score 7.9 out of 10
N/A
AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases.N/A
IBM watsonx Assistant
Score 9.0 out of 10
N/A
IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
$0
per month
Pricing
AWS ChatbotIBM watsonx Assistant
Editions & Modules
No answers on this topic
Lite
$0
per month
Plus
$140
per month
Enterprise
Contact for pricing
Offerings
Pricing Offerings
AWS ChatbotIBM watsonx Assistant
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details—Billing for the use of Watson Assistant is managed through an IBM Cloud® account. The metrics that are used for billing purposes differ based on the plan type. The plan can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.
More Pricing Information
Community Pulse
AWS ChatbotIBM watsonx Assistant
Considered Both Products
AWS Chatbot

No answer on this topic

IBM watsonx Assistant
Chose IBM watsonx Assistant
Its a great tool to use it in conversational chatbots, data retrieval virtual agent very easily. It provides results with good accuracy. Development is not a big task, its almost ready enterprise product.
Chose IBM watsonx Assistant
IBM Watson Assistant is doing great as other tools directly search from the internet and it need to understand all the algorithm to fetch the right answer. Also design of this is very difficult as they need to much of data feed where as IBM's tool can train by itself using both …
Top Pros
Top Cons
Best Alternatives
AWS ChatbotIBM watsonx Assistant
Small Businesses
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Score 9.0 out of 10
ManyChat
ManyChat
Score 8.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Conversica
Conversica
Score 9.4 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Conversica
Conversica
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AWS ChatbotIBM watsonx Assistant
Likelihood to Recommend
-
(0 ratings)
9.1
(84 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(6 ratings)
Usability
-
(0 ratings)
8.7
(71 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(9 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
8.9
(2 ratings)
Implementation Rating
-
(0 ratings)
8.9
(2 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
AWS ChatbotIBM watsonx Assistant
Likelihood to Recommend
Amazon AWS
No answers on this topic
IBM
In scenarios requiring highly specialized technical support, where deep domain expertise is necessary, a virtual assistant may lack the specific knowledge needed to address complex technical issues, It's important to note that the effectiveness of virtual assistants depends on factors such as the quality of training data, customization, and ongoing improvement efforts.
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Pros
Amazon AWS
No answers on this topic
IBM
  • Provides fast and accurate responses to our customers.
  • Learns and adapts, continually improving its responses and recommendations as it interacts with customers.
  • Integrates seamlessly with our internal systems and databases.
  • We can customize and adjust the virtual assistant's responses and recommendations to suit our customers' specific needs.
  • It provides valuable information about our customers' needs and preferences.
Read full review
Cons
Amazon AWS
No answers on this topic
IBM
  • Watson Assistant requires some improvement in the way it deals with multimedia content when displayed on the assistant. As of now, IBM Watson Assistant has issues displaying technical diagrams on a small chat window. This is definitely something that needs some improvement.
  • It is sometimes hard and time-consuming to create some advanced actions while creating the virtual assistant so I suggest that the IBM Watson Assistant development team would work on creating sample templates for some simple to advanced actions according to industry to help kick-start the process of creating the initial virtual assistant.
  • IBM Watson Assistant is great, but it is not magic on its own; it requires more extensions which, in my opinion, are very limited to a few possibilities. Enhancing the extensions with other products, including open-source solutions, ought to be a priority for the Watson Assistant development team.
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Likelihood to Renew
Amazon AWS
No answers on this topic
IBM
Currently we are using to develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library.
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Usability
Amazon AWS
No answers on this topic
IBM
IBM Watson assistant has come a long way in last few years, and is handling the generative AI chatbot building really well. It is of immense importance to sales strategists like me who are average in coding but have real world cases of lead qualification for sales. IBM Watson is also very intuitively designed with the amazing drag and drop feature. Testing is easy, deployment is pretty straightforward. I could have worked with a little more sales support, but then the whole point of making a conversational AI chatbot is to reduce the sales support intervention - so I guess I will live with that
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Performance
Amazon AWS
No answers on this topic
IBM
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
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Support Rating
Amazon AWS
No answers on this topic
IBM
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
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Online Training
Amazon AWS
No answers on this topic
IBM
Excellent course material.
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Implementation Rating
Amazon AWS
No answers on this topic
IBM
Overall the implementation was simple.
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Alternatives Considered
Amazon AWS
No answers on this topic
IBM
IBM Watson Assistant provides a highly intuitive and user-friendly interface, making it accessible to non-technical users to easily create and deploy conversational agents. Additionally, being a cloud-based platform, it eliminates the need for manual retraining of the bot after each modification, saving time and resources for businesses. This combination of user-friendliness and automation makes watsonx Assistant an ideal choice for building conversational agents at scale.
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Contract Terms and Pricing Model
Amazon AWS
No answers on this topic
IBM
To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots.
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Scalability
Amazon AWS
No answers on this topic
IBM
Over All good
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Return on Investment
Amazon AWS
No answers on this topic
IBM
  • Setting up automated tasks has helped my team to have a cut on time leading in a dynamic change and this service has taken it down by 30%
  • Chatbots are a way forward, using this product we receive more queries most of which lead to qualification
  • The data provided based on user interactions is so valuable that now we easily know what the intents are and where we can improve with our pitches
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ScreenShots