What users are saying about
31 Ratings
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Top Rated
142 Ratings
31 Ratings
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Score 8.3 out of 100

IBM Watson Assistant

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Top Rated
142 Ratings
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Score 8.7 out of 100

Attribute Ratings

    Likelihood to Recommend

    AWS Chatbot

    N/A
    0 Ratings
    8.6

    IBM Watson Assistant

    86%
    78 Ratings

    Likelihood to Renew

    AWS Chatbot

    N/A
    0 Ratings
    8.5

    IBM Watson Assistant

    85%
    4 Ratings

    Usability

    AWS Chatbot

    N/A
    0 Ratings
    8.7

    IBM Watson Assistant

    87%
    65 Ratings

    Support Rating

    AWS Chatbot

    N/A
    0 Ratings
    8.7

    IBM Watson Assistant

    87%
    15 Ratings

    Online Training

    AWS Chatbot

    N/A
    0 Ratings
    7.3

    IBM Watson Assistant

    73%
    1 Rating

    Implementation Rating

    AWS Chatbot

    N/A
    0 Ratings
    7.3

    IBM Watson Assistant

    73%
    1 Rating

    Likelihood to Recommend

    Amazon AWS

    No answers on this topic

    IBM

    It is a platform to create virtual assistants without code, but for the same reason, it allows you to create basic assistants. Today it is necessary to create assistants interconnected with external information to add more value to the business, and in my experience, this has been very complex. Bots can be created by power users.
    Read full review

    Pros

    Amazon AWS

    No answers on this topic

    IBM

    • Step by step process integrates well with existing infrastructure.
    • Machine learning and NLP capabilities are second to none.
    • Data implementation and sanitation are easy.
    • Deployment and registration are very simple.
    • The UI and UX are very intuitive.
    • The training material and peer community groups are very helpful.
    Read full review

    Cons

    Amazon AWS

    No answers on this topic

    IBM

    • We [didn't] find it an easy or user–friendly tool as we [had] to get assistance from another team of our department.
    • It is not a tool that everyone can easily understand and work on. [However,] all those who have experience in handling data analytics can make the maximum out of it.
    • I want the IBM team to [lower] its price as [we need it so that] we have [for] management anyway, but overall as compared to its competitors, it is way more expensive.
    Read full review

    Pricing Details

    AWS Chatbot

    Starting Price

    Editions & Modules

    AWS Chatbot editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      IBM Watson Assistant

      Starting Price

      $0 per month

      Editions & Modules

      IBM Watson Assistant editions and modules pricing
      EditionModules
      Lite01
      Plus1402
      EnterpriseContact for pricing3

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Billing for the use of Watson Assistant is managed through your IBM Cloud® account. The metrics that are used for billing purposes differ based on your plan type. You can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.

      See pricing plans

      Likelihood to Renew

      Amazon AWS

      No answers on this topic

      IBM

      IBM Watson simply works well for my organisation. We were able to design, build, and deploy a fully integrated chatbot in a matter of months. The basic building blocks (intents, skills, dialogue nodes, integration) are relatively straightforward for a technical developer to work with. The bot now supports retail customers in 3 different countries on both web and app based channels. We plan to further develop the bot to expand the way it interacts with customers through voice to text, and optical character recognition, as well as an improved UI.
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      Usability

      Amazon AWS

      No answers on this topic

      IBM

      I gave this rating because it is so easy to use and implement. It doesn't require any kind of training to implement and it just does its job so much better than its competitors. The amount of time utilized for the maintenance and training of a new model with custom data is also negligible as compared to its competitors.
      Read full review

      Support Rating

      Amazon AWS

      No answers on this topic

      IBM

      We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
      Read full review

      Online Training

      Amazon AWS

      No answers on this topic

      IBM

      Excellent course material.
      Read full review

      Implementation Rating

      Amazon AWS

      No answers on this topic

      IBM

      Overall the implementation was simple.
      Read full review

      Alternatives Considered

      Amazon AWS

      No answers on this topic

      IBM

      IBM Watson Assistant has helped our organization predict future outcomes. It fully understands our business language and has allowed us to deliver better, more innovative experiences. Their accurate and updated algorithm has helped us solve the more complex problems our organization has faced and allowed us to optimize time spent in our organization.
      Read full review

      Return on Investment

      Amazon AWS

      No answers on this topic

      IBM

      • 25% increased ROI based on new tactics implemented and effective use of time management
      • about a clean double of the number of organized data points, from not using IBM Watson
      • The price of IBM Watson did take up 40% of our marketing budget
      Read full review

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