What users are saying about
14 Ratings
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Top Rated
32 Ratings
14 Ratings
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Score 8.9 out of 100

IBM Watson Assistant

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Top Rated
32 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

AWS Chatbot

It's perfect to detect any operational issues without going into cloud watch and looking at all the logs. This is a really useful solution where the whole team can be added a central challenge such as Slack and everyone can keep track of the incoming messages. This makes collaboration really easy.I don't see any case where it is less appropriate but you have to understand all the features before start using it.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

If the initial configs are done right, IBM Watson Assistant is a very reliable platform that can be used in multiple business used cases / scenarios. The out of the box solution is very robust and can provide most basic functionalities. Testing the platform in a test bed (in a DEV or a UAT environment) is extremely useful to test all different used cases before deploying in Production. The IBM account team is also very helpful in gathering the overall business requirements and working on the UAT / DEV test set up.
Anonymous | TrustRadius Reviewer

Pros

AWS Chatbot

  • You can ask about the status of your cloud computing resources on AWS.
  • Managing resources from a chat and being able to monitor them.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • IBM Watson Services like speech to text, etc. are just some clicks away. You just need to specify some basic details like location etc and the resource will be ready for use.
  • IBM DB2 engine is a fully managed relational database for all your needs.
  • There are a lot of services available from which users can choose what suits his/her needs.
Kapil Bansal | TrustRadius Reviewer

Cons

AWS Chatbot

  • I believe more functionality must be on the roadmap.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • API v2 is still not very efficient in term of manipulating the conversation. API v1 is way more flexible.
  • There is a limit on the number of skills per IBM Watson Assistant instance, which is causing us trouble creating skills programmatically.
  • We are unable to use our own language model.
Shadi Khalifa | TrustRadius Reviewer

Likelihood to Renew

AWS Chatbot

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 9.0
Based on 1 answer
The ease of use and scalability options enabled me to provide the above rating.
Chakravarthy SSNTK | TrustRadius Reviewer

Support Rating

AWS Chatbot

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 8.9
Based on 8 answers
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
Anonymous | TrustRadius Reviewer

Online Training

AWS Chatbot

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 10.0
Based on 1 answer
I had attended a one day training, which included the designing of IBM Watson Assistant. However, I am looking to work intensively on exploring the various dimensions and integrations for enhanced customer engagement.
Sridevi Patil | TrustRadius Reviewer

Alternatives Considered

AWS Chatbot

Once we have everything on AWS environment we decided to change our solution to AWS Chatbot and we can say it has been meeting all the expectations and we are not missing any feature that we had before.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant has a competitive cost structure, is easy to integrate with Intercom, and is more scalable as we look to future enhancements such as speech-to-text, document upload/analytics, and natural language processing across multiple languages.IBM technical support / case resolution is good.IBM updates / communication, product enhancements are clearly communicated.
Samir Shah | TrustRadius Reviewer

Return on Investment

AWS Chatbot

  • As we are receiving this kind of alerts almost in real time our response time is being faster and we can have a better solution to our customers.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • It reduced the overall time we were giving to training and testing the model.
  • Even the freshers and trainers can easily work on it because of its interactive environment and uncomplicated design.
  • It lagged more than half the time and frustrated the engineers.
Shivam Sharma | TrustRadius Reviewer

Pricing Details

AWS Chatbot

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Watson Assistant

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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