What users are saying about
29 Ratings
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Score 8.4 out of 100
18 Ratings
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Score 8.8 out of 100

Attribute Ratings

    Likelihood to Recommend

    AWS Chatbot

    N/A
    0 Ratings
    9.0

    Smith.ai Live Website Chat

    90%
    15 Ratings

    Usability

    AWS Chatbot

    N/A
    0 Ratings
    8.6

    Smith.ai Live Website Chat

    86%
    9 Ratings

    Support Rating

    AWS Chatbot

    N/A
    0 Ratings
    9.0

    Smith.ai Live Website Chat

    90%
    16 Ratings

    Likelihood to Recommend

    Amazon AWS

    No answers on this topic

    Smith.ai

    Smith.ai Website Chat is an excellent solution for law firm owners that want a cost-effective strategy to capture lead information from website visitors. Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision. I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options. There can be further cost savings if only the chatbot feature is used without live agent support. In this option, a website visitor can engage with a chatbot using Automated questions and answers without the need for live agent support. My firm beta tested this product in of it itself and it generated several thousands of dollars in revenue. The customer support has also been exceptional. All the representatives at Smith.ai have been responsive to customer service questions and implementation of the product. Capturing leads with the chatbot feature and the live agent support has even been more profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.
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    Pros

    Amazon AWS

    No answers on this topic

    Smith.ai

    • They set up and monitor your chat on your site, giving your prospects instant service.
    • I have spent so much time with their support team. I never felt more welcome to an SaaS.
    • Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.
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    Cons

    Amazon AWS

    No answers on this topic

    Smith.ai

    • Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.
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    Pricing Details

    AWS Chatbot

    Starting Price

    Editions & Modules

    AWS Chatbot editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Smith.ai Live Website Chat

      Starting Price

      $0 per chat after 20

      Editions & Modules

      Smith.ai Live Website Chat editions and modules pricing
      EditionModules
      Starter$140 + $71
      Basic$300 + $62
      Pro$600 + $53
      CustomLet us know what you need4

      Footnotes

      1. per chat after 20
      2. per chat after 50
      3. per chat after 120
      4. none

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support

      Usability

      Amazon AWS

      No answers on this topic

      Smith.ai

      Smith.ai Live Website Chat allows you to provide a script for when they answer prospective clients. The script is customizable as your needs change. However, the script only goes so far, as they do not know your business personally. Once they do go through that script, they send you an email with the caller's contact information so you can reach out personally if they seem interested. They do so with efficiency.
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      Support Rating

      Amazon AWS

      No answers on this topic

      Smith.ai

      Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.
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      Alternatives Considered

      Amazon AWS

      No answers on this topic

      Smith.ai

      Came down to pricing. Smith.ai Live Website Chat did not have the same level of customization and support as other alternatives but there are enough customization and tools that it was clear it would solve the problems and at a good price.
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      Return on Investment

      Amazon AWS

      No answers on this topic

      Smith.ai

      • Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).
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