AWS Chatbot vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AWS Chatbot
Score 8.2 out of 10
N/A
AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases.N/A
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
AWS ChatbotYellow.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AWS ChatbotYellow.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
AWS ChatbotYellow.ai
Top Pros

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Top Cons

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Best Alternatives
AWS ChatbotYellow.ai
Small Businesses
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Smith.ai Live Website Chat
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Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
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Score 10.0 out of 10
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Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
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Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AWS ChatbotYellow.ai
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
AWS ChatbotYellow.ai
Likelihood to Recommend
Amazon AWS
No answers on this topic
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
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Pros
Amazon AWS
No answers on this topic
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
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Cons
Amazon AWS
No answers on this topic
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
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Alternatives Considered
Amazon AWS
No answers on this topic
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
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Return on Investment
Amazon AWS
No answers on this topic
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
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ScreenShots