29 Ratings
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Score 8.4 out of 100
8 Ratings
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Score 7.8 out of 100

Attribute Ratings

    Likelihood to Recommend

    AWS Chatbot

    N/A
    0 Ratings
    7.6

    Zendesk Sunshine Conversations

    76%
    5 Ratings

    Likelihood to Recommend

    Amazon AWS

    No answers on this topic

    Zendesk

    Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
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    Pros

    Amazon AWS

    No answers on this topic

    Zendesk

    • Connects all customer data
    • Easy to connect
    • Easy to use reporting
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    Cons

    Amazon AWS

    No answers on this topic

    Zendesk

    • Support for special characters (ñ and accents)
    • Better integration with exsiting tickets in ZenDesk
    • Android App is lacking
    • Support for mobile browsers
    • Support for iOS devices
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    Pricing Details

    AWS Chatbot

    Starting Price

    Editions & Modules

    AWS Chatbot editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zendesk Sunshine Conversations

      Starting Price

      Editions & Modules

      Zendesk Sunshine Conversations editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Alternatives Considered

        Amazon AWS

        No answers on this topic

        Zendesk

        First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
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        Return on Investment

        Amazon AWS

        No answers on this topic

        Zendesk

        • Overall I have great experience with Zendesk Sunshine Conversations
        Read full review

        Add comparison