TrustRadius

AWS Chatbot vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AWS Chatbot
Score 8.2 out of 10
N/A
AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases.N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
AWS ChatbotZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AWS ChatbotZendesk Sunshine Conversations
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AWS ChatbotZendesk Sunshine Conversations
Top Pros
Top Cons
Best Alternatives
AWS ChatbotZendesk Sunshine Conversations
Small Businesses
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
EZ Texting
EZ Texting
Score 8.9 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AWS ChatbotZendesk Sunshine Conversations
Likelihood to Recommend
-
(0 ratings)
7.6
(5 ratings)
User Testimonials
AWS ChatbotZendesk Sunshine Conversations
Likelihood to Recommend
Amazon AWS
No answers on this topic
Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
Verified User
Anonymous
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Pros
Amazon AWS
No answers on this topic
Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
Verified User
Anonymous
Read full review
Cons
Amazon AWS
No answers on this topic
Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
AH
Alejandro Huerta
COO (Chief Operations Officer)
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Alternatives Considered
Amazon AWS
No answers on this topic
Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
Read full review
Return on Investment
Amazon AWS
No answers on this topic
Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
Read full review
ScreenShots