AWS Config vs. EasyVista Service Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AWS Config
Score 7.7 out of 10
N/A
Amazon Web Services offers AWS Config, a service that provides monitoring and assessment of AWS resource configurations to support compliance auditing, change management and troubleshooting, with resource histories and comparison of historical configurations against planned configurations.N/A
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
Pricing
AWS ConfigEasyVista Service Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AWS ConfigEasyVista Service Manager
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWith AWS Config, you are charged based on the number of configuration items recorded, the number of active AWS Config rule evaluations and the number of conformance pack evaluations in your account. A configuration item is a record of the configuration state of a resource in your AWS account. An AWS Config rule evaluation is a compliance state evaluation of a resource by an AWS Config rule in your AWS account, and a conformance pack evaluation is the evaluation of a resource by an AWS Config rule within the conformance pack.
More Pricing Information
Community Pulse
AWS ConfigEasyVista Service Manager
Top Pros
Top Cons
Features
AWS ConfigEasyVista Service Manager
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
AWS Config
-
Ratings
EasyVista Service Manager
8.9
1 Ratings
9% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings8.01 Ratings
Service restoration00 Ratings9.01 Ratings
Self-service tools00 Ratings9.01 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
ITSM collaboration and documentation00 Ratings7.01 Ratings
ITSM reports and dashboards00 Ratings9.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
AWS Config
-
Ratings
EasyVista Service Manager
10.0
1 Ratings
18% above category average
Change requests repository00 Ratings10.01 Ratings
Service-level management00 Ratings10.01 Ratings
Best Alternatives
AWS ConfigEasyVista Service Manager
Small Businesses
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Score 8.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Ansible
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Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
Enterprises
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Score 8.8 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AWS ConfigEasyVista Service Manager
Likelihood to Recommend
8.8
(6 ratings)
10.0
(1 ratings)
Performance
9.6
(2 ratings)
-
(0 ratings)
Ease of integration
6.2
(2 ratings)
-
(0 ratings)
User Testimonials
AWS ConfigEasyVista Service Manager
Likelihood to Recommend
Amazon AWS
It's really good if your infrastructure services is all in AWS, that means everything could be audited and monitored using AWS config. You also can create alarms to notify you or your team about any changes on your AWS resources which is very useful to prevent abuse if you have a fairly large team. It's also very useful whenever some third party wants to audit your AWS resources, if you have a fairly comprehensive AWS config configured, the auditing process will be easy since they only need to look at your AWS config setup.
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EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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Pros
Amazon AWS
  • The ability to track changes in AWS is paramount, AWS config allows you to do this
  • Allows the auditing of an AWS account
  • Can view history of an account that has AWS config enabled
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EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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Cons
Amazon AWS
  • It's only AWS, no third party.
  • Not the most intuitive interface, but with a little getting used to it is OK.
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EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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Performance
Amazon AWS
Would rate lower for other workloads but for AWS workloads its simple to set up, cost effective and customisable. Primary use case is compliance from a governance perspective.
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EasyVista
No answers on this topic
Alternatives Considered
Amazon AWS
I do not know or have used any other product in AWS cloud space that matches what AWS Config provides. We have some custom built monitoring and governance, however that is there because AWS Config does not provide it currently.
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EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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Return on Investment
Amazon AWS
  • Enforcing audit requirements
  • Easy to set up alerting when there are rule breaches
  • Auto remediation reduces the manual policing of such breaches
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EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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