What users are saying about
19 Ratings
37 Ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.4 out of 100

Likelihood to Recommend

AWS Config

It's really good if your infrastructure services is all in AWS, that means everything could be audited and monitored using AWS config. You also can create alarms to notify you or your team about any changes on your AWS resources which is very useful to prevent abuse if you have a fairly large team. It's also very useful whenever some third party wants to audit your AWS resources, if you have a fairly comprehensive AWS config configured, the auditing process will be easy since they only need to look at your AWS config setup.
Anonymous | TrustRadius Reviewer

BMC Track-It!

Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow.A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

AWS Config
BMC Track-It!
6.3
Software and hardware inventory tracking
AWS Config
BMC Track-It!
6.1
License management
AWS Config
BMC Track-It!
7.0
Asset lifecycle monitoring
AWS Config
BMC Track-It!
6.9
Contract management
AWS Config
BMC Track-It!
5.4
Asset relationship management
AWS Config
BMC Track-It!
6.0

Pros

AWS Config

  • It can help you define rules for provisioning and configuring of your AWS. We use it for this purpose.
  • It maintains configuration history. So you can use the AWS Management Console, API, or CLI to obtain details of past configurations
  • It gives you a configuration snapshot of all of your AWS resources and you can store it in AWS S3.
  • You can integrate it with AWS CloudTrail to correlate configuration changes to particular events in your account.
Anonymous | TrustRadius Reviewer

BMC Track-It!

  • The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
  • It includes email notifications where users are able to respond to an email and it updates the ticket.
  • The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.
Anonymous | TrustRadius Reviewer

Cons

AWS Config

  • Vendor lock-in, no easy migration path for example if you want to move some workloads to Azure, you'd not be able to lift and shift.
  • Only at an AWS resource perspective - cannot do desired state configuration at an OS level (which makes sense but be good if you could even as a separate feature within AWS Config).
Anonymous | TrustRadius Reviewer

BMC Track-It!

  • Care must be taken when configuring automatic replies otherwise you can end up in an endless loop of emails if response goes to another auto-responder. This will cause tickets to automatically be generated with every reply and then it takes a while to clean up the unwanted tickets.
  • The support model is prohibitively expensive if you let support lapse and then need support once again. This is because they expect you to pay for all of the previous versions/years between when you last paid for support and their current version. This means that if there have been 3 versions of the software since you last had support, they expect you to pay for the 3 versions even if you did not use them. This is a primary reason why we are looking at alternative ticketing systems currently.
  • It would be nice to have the ability to selectively kick a user our of a ticket without having to kick them entirely out of the application.
Anonymous | TrustRadius Reviewer

Performance

AWS Config

AWS Config 9.6
Based on 4 answers
The performance has never been an issue for us, the dashboard gives us real-time monitoring and the alert sends us the notification within less than a minute of it happening, this applies to all of the monitored resources on AWS. However we can't (or probably haven't figured out how to) integrate with any other third party services, so we can't really evaluate how it integrates with other services
Anonymous | TrustRadius Reviewer

BMC Track-It!

No score
No answers yet
No answers on this topic

Support Rating

AWS Config

No score
No answers yet
No answers on this topic

BMC Track-It!

BMC Track-It! 8.2
Based on 5 answers
I only gave it this rating for the fact that we did not really use their support for much of the time we used the product. The support documentation in the actual program seemed to be lacking, so finding the information via the web or the vendor's site provided more helpful, from a support standpoint. I did notice that the vendor does have a portal where you can manage support cases and also has live phone support and an email option. All of these options are good for any customer that needs good support while using the product
Anonymous | TrustRadius Reviewer

Alternatives Considered

AWS Config

I do not know or have used any other product in AWS cloud space that matches what AWS Config provides. We have some custom built monitoring and governance, however that is there because AWS Config does not provide it currently.
Anonymous | TrustRadius Reviewer

BMC Track-It!

Depending on your organization size, you have to be very particular with the ITSM that you choose. Track-It! does the work we need it to right now. However, we will soon need to use something like Jira in order to become a next-generation service desk.
Anonymous | TrustRadius Reviewer

Return on Investment

AWS Config

  • Security awareness. With multiple teams deploying provides easy visibility on any security risks. Security breaches would have a substantial impact on business so a vital investment with little costs.
Anonymous | TrustRadius Reviewer

BMC Track-It!

  • We were able to consolidate down to one ticketing system and build it to fit our needs without any extra add ons.
  • Adoption did have some trouble with people trying to manipulate the data entry system to match the reports they wanted. This resulted in some wasted time as the system was reset and those individuals were removed from the implementation team.
  • This was able to eliminate many spreadsheets for tracking project work. This eliminated 'lost' projects and work and kept progress going forward.
  • The built in reporting replaced hours of work creating reports out of spreadsheets and emails.
  • We moved our help documents to their Solutions knowledge base and were able to eliminate a separate wiki server for holding that information.
Anonymous | TrustRadius Reviewer

Pricing Details

AWS Config

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BMC Track-It!

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AWS Config
7.2
BMC Track-It!
5.4

Performance

AWS Config
9.6
BMC Track-It!

Support Rating

AWS Config
BMC Track-It!
8.2

Add comparison