What users are saying about
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 27 reviews and ratings
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 41 reviews and ratings
Feature Set Ratings
IT Asset Management
AWS Config
Feature Set Not Supported
N/A

5.7
BMC Track-It!
57%
BMC Track-It! ranks higher in 5/5 features
BMC Track-It! ranks higher in 5/5 features
Software and hardware inventory tracking
N/A
0 Ratings

6.6
66%
15 Ratings
License management
N/A
0 Ratings

5.7
57%
15 Ratings
Asset lifecycle monitoring
N/A
0 Ratings

6.0
60%
12 Ratings
Contract management
N/A
0 Ratings

4.0
40%
9 Ratings
Asset relationship management
N/A
0 Ratings

6.3
63%
12 Ratings
Attribute Ratings
- AWS Config is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.7
AWS Config
87%
6 Ratings

7.0
BMC Track-It!
70%
18 Ratings
Performance
9.6
AWS Config
96%
4 Ratings

BMC Track-It!
N/A
0 Ratings
Support Rating
AWS Config
N/A
0 Ratings

8.5
BMC Track-It!
85%
8 Ratings
Likelihood to Recommend
AWS Config
It's really good if your infrastructure services is all in AWS, that means everything could be audited and monitored using AWS config. You also can create alarms to notify you or your team about any changes on your AWS resources which is very useful to prevent abuse if you have a fairly large team. It's also very useful whenever some third party wants to audit your AWS resources, if you have a fairly comprehensive AWS config configured, the auditing process will be easy since they only need to look at your AWS config setup.

Verified User
Engineer in Information Technology
Professional Training & Coaching Company, 11-50 employeesBMC Track-It!
Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow.A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.

Verified User
Technician in Information Technology
Government Administration Company, 51-200 employeesPros
AWS Config
- The ability to track changes in AWS is paramount, AWS config allows you to do this
- Allows the auditing of an AWS account
- Can view history of an account that has AWS config enabled

Verified User
Administrator in Information Technology
Gambling & Casinos Company, 201-500 employeesBMC Track-It!
- The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
- It includes email notifications where users are able to respond to an email and it updates the ticket.
- The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.

Verified User
Employee in Corporate
Chemicals Company, 5001-10,000 employeesCons
AWS Config
- It's only AWS, no third party.
- Not the most intuitive interface, but with a little getting used to it is OK.

Verified User
Professional in Information Technology
Fund-Raising Company, 1001-5000 employeesBMC Track-It!
- Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
- A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
- Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.
I.T. Administrator
The Y in Central MarylandNon-Profit Organization Management, 1001-5000 employees
Pricing Details
AWS Config
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—BMC Track-It!
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Performance
AWS Config
AWS Config 9.6
Based on 4 answers
Would rate lower for other workloads but for AWS workloads its simple to set up, cost effective and customisable. Primary use case is compliance from a governance perspective.

Verified User
Professional in Finance and Accounting
Information Services Company, 501-1000 employeesBMC Track-It!
No score
No answers yet
No answers on this topic
Support Rating
AWS Config
No score
No answers yet
No answers on this topic
BMC Track-It!
BMC Track-It! 8.5
Based on 8 answers
We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesAlternatives Considered
AWS Config
I do not know or have used any other product in AWS cloud space that matches what AWS Config provides. We have some custom built monitoring and governance, however that is there because AWS Config does not provide it currently.

Verified User
Team Lead in Engineering
Financial Services Company, 10,001+ employeesBMC Track-It!
BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.

Verified User
Administrator in Information Technology
Mental Health Care Company, 501-1000 employeesReturn on Investment
AWS Config
- A "Big Fish" company that is more concerned about the security of their data came aboard with us more easily since they trust us with the AWS config setup
- Less time to debug or finding out issue on infrastructure whenever it happens
- Easy and fast to roll back whenever changes that caused issues happen

Verified User
Engineer in Information Technology
Professional Training & Coaching Company, 11-50 employeesBMC Track-It!
- The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
- The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.

Verified User
Supervisor in Information Technology
Education Management Company, 1001-5000 employees