What users are saying about

AWS Config vs BMC Track-It!

AWS Config
27 Ratings
BMC Track-It!
41 Ratings

AWS Config

27 Ratings
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Score 9 out of 100

Based on 27 reviews and ratings

BMC Track-It!

41 Ratings
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Score 7.1 out of 100

Based on 41 reviews and ratings

Feature Set Ratings

    IT Asset Management

    AWS Config

    Feature Set Not Supported
    N/A
    5.7

    BMC Track-It!

    57%
    BMC Track-It! ranks higher in 5/5 features
    BMC Track-It! ranks higher in 5/5 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    6.6
    66%
    15 Ratings

    License management

    N/A
    0 Ratings
    5.7
    57%
    15 Ratings

    Asset lifecycle monitoring

    N/A
    0 Ratings
    6.0
    60%
    12 Ratings

    Contract management

    N/A
    0 Ratings
    4.0
    40%
    9 Ratings

    Asset relationship management

    N/A
    0 Ratings
    6.3
    63%
    12 Ratings

    Attribute Ratings

    • AWS Config is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.7

    AWS Config

    87%
    6 Ratings
    7.0

    BMC Track-It!

    70%
    18 Ratings

    Performance

    9.6

    AWS Config

    96%
    4 Ratings

    BMC Track-It!

    N/A
    0 Ratings

    Support Rating

    AWS Config

    N/A
    0 Ratings
    8.5

    BMC Track-It!

    85%
    8 Ratings

    Likelihood to Recommend

    AWS Config

    It's really good if your infrastructure services is all in AWS, that means everything could be audited and monitored using AWS config. You also can create alarms to notify you or your team about any changes on your AWS resources which is very useful to prevent abuse if you have a fairly large team. It's also very useful whenever some third party wants to audit your AWS resources, if you have a fairly comprehensive AWS config configured, the auditing process will be easy since they only need to look at your AWS config setup.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 6 answers on this topic

    BMC Track-It!

    Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow.A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Pros

    AWS Config

    • The ability to track changes in AWS is paramount, AWS config allows you to do this
    • Allows the auditing of an AWS account
    • Can view history of an account that has AWS config enabled

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    Anonymous | TrustRadius Reviewer
    Verified User
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    BMC Track-It!

    • The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
    • It includes email notifications where users are able to respond to an email and it updates the ticket.
    • The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Cons

    AWS Config

    • It's only AWS, no third party.
    • Not the most intuitive interface, but with a little getting used to it is OK.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    BMC Track-It!

    • Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
    • A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
    • Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.

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    Michael Metalios | TrustRadius Reviewer
    Michael Metalios
    View all 18 answers on this topic

    Pricing Details

    AWS Config

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    BMC Track-It!

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Performance

    AWS Config

    AWS Config 9.6
    Based on 4 answers
    Would rate lower for other workloads but for AWS workloads its simple to set up, cost effective and customisable. Primary use case is compliance from a governance perspective.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    BMC Track-It!

    No score
    No answers yet
    No answers on this topic

    Support Rating

    AWS Config

    No score
    No answers yet
    No answers on this topic

    BMC Track-It!

    BMC Track-It! 8.5
    Based on 8 answers
    We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    Alternatives Considered

    AWS Config

    I do not know or have used any other product in AWS cloud space that matches what AWS Config provides. We have some custom built monitoring and governance, however that is there because AWS Config does not provide it currently.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 6 answers on this topic

    BMC Track-It!

    BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Return on Investment

    AWS Config

    • A "Big Fish" company that is more concerned about the security of their data came aboard with us more easily since they trust us with the AWS config setup
    • Less time to debug or finding out issue on infrastructure whenever it happens
    • Easy and fast to roll back whenever changes that caused issues happen

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 6 answers on this topic

    BMC Track-It!

    • The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
    • The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

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