AWS IoT Core is a managed cloud service that lets connected devices interact with cloud applications and other devices. It includes the Device Gateway and the Message Broker, which connect and process messages between IoT devices and the cloud. AWS IoT Core connects AWS and Amazon services like AWS Lambda, Amazon Kinesis, Amazon S3, Amazon SageMaker, Amazon DynamoDB, Amazon CloudWatch, AWS CloudTrail, Amazon QuickSight, and Alexa Voice Service to build IoT applications that gather, process,…
$0.08
Per Million Minutes
ServiceNow Now Platform
Score 8.6 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
End-to-end encryption is an amazing feature because we use IoT to connect to various devices in order to gather data/ stats in real-time. We're able to publish solutions with ease and at a faster rate because of AWS IoT Core. However, its inability to interact with other IoT tools is a big con that I would like them to improve upon.
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
I give AWS IoT Core's overall usability this rating because it is very easy to use and is enjoyed by all of our staff. The only problem is that it sometimes glitches and it freezes a lot. So overall, the usability of AWS IoT Core is very good, and we will continue to use it.
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
It covers all the aspects of IoT services required for an IoT company. It supports all the industry-wide protocols for secure data transmission and integrates powerful AL and ML technology for data analytics. For data storage, Amazon S3 is a great solution. Strong tech support and user community. Since it is widely used as compared to other products, there is an abundance of training and learning material on the web.
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
Azure IoT service provides more or less the same services as compared to AWS IoT core, however the costing of AWS lead us to continued usage of IoT core over Azure IoT services. Also, considering our existing technology stack is on AWS, it was a natural selection for better integration and ease of use.
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
