Axcient x360Cloud vs. Carbonite Availability

We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.

Incentivized

I believe it would work well with continuous replication in a DR scenario with no time limits and having the ability to fail back is a bonus, but in a one off move the decision to restrict the time it can sync for has proven to be an issue for us.

Incentivized

• Service Options
• Bring your own hardware
• pricing was some of the most competitive

Incentivized

• A product is worthless in my opinion if you don't have a great support team to work with. I've had issues with replication jobs that were resolved quickly and easily by the support team.
• DR - Doubletake is the only tool that I'm aware of that can handle DR replication of both physical and virtual environments. There sre others, but they use a snapshot technology, where doubletake has continuous replication of data.
• Move - we have moved physical and virtual environments from around the world without ever having to leave the office. One of the companies we migrated started off with their equipment in Switzerland, and after the servers were in a fully protected state in the US, that failover to the new location took 45 min.

Incentivized

• Improvements in ticket resolution
• Improvements in website/portal functionality

• More verbose error messages. So we can fix problems with more ease
• More bandwidth settings for throttling.
• Ability to restart services on servers from the double take console

Incentivized

the product UI is user friendly and product is straightforward to use.

Incentivized

Once through to support it is very good and they have assisted us through a number of issues. I don't always think that they provide a solution, more a workaround, but in a move situation where each copy is moving once, that isn't an issue. I'd be more concerned if we were using it to manage a DR scenario.

Incentivized

The performance and GUI for the previous products were inferior to Axcient's x360Cloud. The price was comparable but we were spending too much time trying to maintain and improve the product which was costing us time in productivity. The feature set was also not as good as what x360Cloud is providing.

Incentivized

It is better for critical apps than Veeam due to the lower RPO. Veeam is favoured by some customers due to it's attractive price point. Zerto is a very strong product and is innovating continuously. I don't see so much of this from DoubleTake.

Incentivized

• Competitive pricing for MSP's
• Client support was top notch and they insured we were able to implement quickly
• Agent deployment was simple and smoth

Incentivized

• It has allowed us through DR testing to meet contractual requirements of our major accounts..
• It gives us peace of mind that in the event of a major issue we can perform our daily business with a relative success rate.

Incentivized