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Top Rated
177 Ratings
16 Ratings
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Score 9.7 out of 100

Commvault Complete Backup & Recovery

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Top Rated
177 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Axcient x360Recover (formerly BRC)

If you have a mostly Windows environment (virtual or physical doesn't matter) and need the ability to vault those backups off site, this is the product for you hands down.It does support Linux however; it's covered under another product r license separate from the Windows side.DR provides the ability to spin up your backups or system images online for quick and easy access.If you have servers using direct attached iSCSI volumes and need them backed up, this product will provide that ability. Many others still can't backup a volume if its attached via iSCSI.
Eric Rise | TrustRadius Reviewer

Commvault Complete Backup & Recovery

Commvault [Complete Backup & Recovery] works well in a simple environment where backups are needed. Commvault is able to backup virtual and physical servers and send them to any common backup targets like offsite storage or a tape library. It manages even old tape libraries very well. Our tape library is severely out of date and it works well with it even with it's old age.
Justin Czachor | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.1
Universal recovery
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.0
Live recovery
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
8.9
Recovery verification
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
8.8
Business application protection
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
8.6
Multiple backup destinations
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.3
Incremental backup identification
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.4
Backup to the cloud
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
8.6
Deduplication and file compression
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.4
Snapshots
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.5
Flexible deployment
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
8.8
Management dashboard
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
8.8
Platform support
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.3
Retention options
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.6
Encryption
Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.6

Pros

Axcient x360Recover (formerly BRC)

  • Support - their email support team is top notch. Let me put it this way. I receive an email that a backup failed. I forward to support. I receive the auto-reply in a second and a real response with the hour. They take it from there and fix the issue, run test backups, and confirm with me that the backups are now working properly. Can you ask for more from a support team?
  • System upgrades are fully inclusive with your service contract, and they are handled directly by support.
  • The device is very stable . It rarely if ever requires a reboot.
  • Super easy to run spin-up tests on my virtual servers without affecting the backups - onsite and cloud.
  • 24-hour overnight shipping of cloud device if needed/
Vin Campbell | TrustRadius Reviewer

Commvault Complete Backup & Recovery

  • Commvault is the Swiss Army knife for data protection in an Enterprise environment. You name the environment and Commvvault has something to protect it. Very helpful in this on-prem/off-prem world that is developing into a DevOps world.
  • Improves our Disaster Recovery
  • Starting to utilize for data migration for VMware in places where Zerto is too expensive
Anonymous | TrustRadius Reviewer

Cons

Axcient x360Recover (formerly BRC)

  • We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
  • Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
  • Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
  • Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
  • Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
  • "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
  • "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.
Anonymous | TrustRadius Reviewer

Commvault Complete Backup & Recovery

  • For database restores, it has to restore the entire database in order to recover just one table.
  • Backups of virtual machines with direct attached storage is difficult.
  • I wish it covered cloud assets more thoroughly, like AWS ELBs and Security Groups.
Will Enestvedt | TrustRadius Reviewer

Likelihood to Renew

Axcient x360Recover (formerly BRC)

Axcient x360Recover (formerly BRC) 6.6
Based on 10 answers
We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
Anonymous | TrustRadius Reviewer

Commvault Complete Backup & Recovery

Commvault Complete Backup & Recovery 8.2
Based on 8 answers
It is serving it's purpose and for companies that have a smaller IT staff, it is not time consuming to manage. Support for the product when needed has been very good and they are responsive when tickets are opened for support. The product is scalable so as we grow we can easily increase the resources as needed on the backend.
Anonymous | TrustRadius Reviewer

Usability

Axcient x360Recover (formerly BRC)

Axcient x360Recover (formerly BRC) 7.3
Based on 1 answer
Easy to use and doesn't require a lot of training.
Chris Kasten | TrustRadius Reviewer

Commvault Complete Backup & Recovery

Commvault Complete Backup & Recovery 8.5
Based on 10 answers
Not very user friendly. The interface is OK but takes a while to learn and navigate. Once learned, it is not too bad to use. They have an application and HTML version of the console. Not all the options and features are in the HTML version of the console but are supposed to be at some point.
Lee Ludlum | TrustRadius Reviewer

Reliability and Availability

Axcient x360Recover (formerly BRC)

No score
No answers yet
No answers on this topic

Commvault Complete Backup & Recovery

Commvault Complete Backup & Recovery 9.1
Based on 1 answer
Commvault Complete Backup & Recovery is designed to provide organizations with flexible and scalable software.
Shalika Senadeera | TrustRadius Reviewer

Performance

Axcient x360Recover (formerly BRC)

Axcient x360Recover (formerly BRC) 1.0
Based on 2 answers
No answer on this topic is available.

Commvault Complete Backup & Recovery

Commvault Complete Backup & Recovery 9.1
Based on 1 answer
Commvault Complete Backup & Recovery is designed and provide to organizations with flexible and scalable software
Shalika Senadeera | TrustRadius Reviewer

Support Rating

Axcient x360Recover (formerly BRC)

Axcient x360Recover (formerly BRC) 1.0
Based on 2 answers
Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
Anonymous | TrustRadius Reviewer

Commvault Complete Backup & Recovery

Commvault Complete Backup & Recovery 9.4
Based on 81 answers
The real winner of this company and application is its staff of support engineers and the management. Seriously, I could hate the application and despise using it and would still subscribe and deploy 100% across the company. No other company works as hard for its users as Commvault. Having a solid application on top of this is more than anyone can ask for.
Anonymous | TrustRadius Reviewer

In-Person Training

Axcient x360Recover (formerly BRC)

No score
No answers yet
No answers on this topic

Commvault Complete Backup & Recovery

Commvault Complete Backup & Recovery 9.1
Based on 1 answer
Traning is very easy very helpful
Shalika Senadeera | TrustRadius Reviewer

Online Training

Axcient x360Recover (formerly BRC)

No score
No answers yet
No answers on this topic

Commvault Complete Backup & Recovery

Commvault Complete Backup & Recovery 9.1
Based on 1 answer
Commvault training is very important and very helpful full for immplementation.
Shalika Senadeera | TrustRadius Reviewer

Implementation Rating

Axcient x360Recover (formerly BRC)

Axcient x360Recover (formerly BRC) 2.0
Based on 2 answers
I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
Richard Meade Jr. | TrustRadius Reviewer

Commvault Complete Backup & Recovery

Commvault Complete Backup & Recovery 9.5
Based on 10 answers
Plan well and make sure you collect all the required information and details before going for implementation. Organize it in step by step or break the setup into different modules to make it simple.
Pradeep Kabbur | TrustRadius Reviewer

Alternatives Considered

Axcient x360Recover (formerly BRC)

Dollar for dollar, Axcient is very competitive for the SMB client. Coupled with the ease of use and the job status dashboard, the overall product is very easy to demonstrate value to clients. While Axcient doesn't have all the bells and whistles of the enterprise products, it has everything the SMB client needs to be protected.
Kettric Midura | TrustRadius Reviewer

Commvault Complete Backup & Recovery

In the past it has been necessary to leverage multiple products to provide a complete data protection solution. Commvault Complete Backup & Recovery has been able to mirror the functions of competitive products while increasing functionality and management. Commvault Complete Backup & Recovery works cleanly in disparate environments that leverage dissimilar technologies and products.
David Lester | TrustRadius Reviewer

Scalability

Axcient x360Recover (formerly BRC)

No score
No answers yet
No answers on this topic

Commvault Complete Backup & Recovery

Commvault Complete Backup & Recovery 9.1
Based on 1 answer
Commvault Complete Backup & Recovery is designed to provide organizations with flexible and scalable software
Shalika Senadeera | TrustRadius Reviewer

Return on Investment

Axcient x360Recover (formerly BRC)

  • Better customer service when a user deletes a file and needs it restored
  • The return on investment will be seen if a crash/down computer were to come about
  • IT efficiency is the goal, to be covered in the event of a server failure
Anthony Taylor | TrustRadius Reviewer

Commvault Complete Backup & Recovery

  • I am not privy to ROI, but just having confidence and trust that Commvault will back up whatever needs backing up, and that we will always be able to restore it quickly, allows our technical people to concentrate on the problem at hand, knowing that we do not have to worry about the safety of the data. This saves time for some very expensive human resources and shortens schedules by eliminating a whole class of data safety and disaster recovery issues.
Anonymous | TrustRadius Reviewer

Pricing Details

Axcient x360Recover (formerly BRC)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Commvault Complete Backup & Recovery

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axcient x360Recover (formerly BRC)
9.7
Commvault Complete Backup & Recovery
9.3

Likelihood to Renew

Axcient x360Recover (formerly BRC)
6.6
Commvault Complete Backup & Recovery
8.2

Usability

Axcient x360Recover (formerly BRC)
7.3
Commvault Complete Backup & Recovery
8.5

Reliability and Availability

Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.1

Performance

Axcient x360Recover (formerly BRC)
1.0
Commvault Complete Backup & Recovery
9.1

Support Rating

Axcient x360Recover (formerly BRC)
1.0
Commvault Complete Backup & Recovery
9.4

In-Person Training

Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.1

Online Training

Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.1

Implementation Rating

Axcient x360Recover (formerly BRC)
2.0
Commvault Complete Backup & Recovery
9.5

Scalability

Axcient x360Recover (formerly BRC)
Commvault Complete Backup & Recovery
9.1

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