27 Ratings
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Score 9.5 out of 100
20 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Data Center Backup

    Axcient x360Recover

    Feature Set Not Supported
    N/A
    8.8

    Tivoli Storage Manager

    88%
    Tivoli Storage Manager ranks higher in 11/11 features

    Universal recovery

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Live recovery

    N/A
    0 Ratings
    9.3
    93%
    3 Ratings

    Recovery verification

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Business application protection

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Multiple backup destinations

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Incremental backup identification

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Deduplication and file compression

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Management dashboard

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Platform support

    N/A
    0 Ratings
    7.2
    72%
    3 Ratings

    Retention options

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Encryption

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Axcient x360Recover is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • Tivoli Storage Manager is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    10.0

    Axcient x360Recover

    100%
    13 Ratings
    9.0

    Tivoli Storage Manager

    90%
    3 Ratings

    Likelihood to Renew

    6.6

    Axcient x360Recover

    66%
    10 Ratings
    1.0

    Tivoli Storage Manager

    10%
    1 Rating

    Usability

    7.3

    Axcient x360Recover

    73%
    1 Rating

    Tivoli Storage Manager

    N/A
    0 Ratings

    Performance

    1.0

    Axcient x360Recover

    10%
    2 Ratings

    Tivoli Storage Manager

    N/A
    0 Ratings

    Support Rating

    1.0

    Axcient x360Recover

    10%
    2 Ratings
    8.3

    Tivoli Storage Manager

    83%
    4 Ratings

    Implementation Rating

    2.0

    Axcient x360Recover

    20%
    2 Ratings

    Tivoli Storage Manager

    N/A
    0 Ratings

    Likelihood to Recommend

    Axcient x360Recover

    Every organization that has data they can't afford to lose needs a solution like this. Axcient makes it simple. The product works 100% so you can sleep well at night knowing you can recover from the worst. The D2C solution is excellent and works well on servers and desktops. Once set up and running you can backups for hourly replication and know that the most you will lose is 1 hour of work.
    Al Schleicher | TrustRadius Reviewer

    Tivoli Storage Manager

    Tivoli does well running file-level backups, but Exchange is clunky and restores are really hard. With no SharePoint agent, if you use SharePoint you will need another product like AvePoint DocAve. The web-based GUI console is MUCH improved over earlier versions, but you will still need to be a command-line guru to make Tivoli do everything, and local (node) config files still rule. This product was originally ported from Unix and retains may of its 'nix roots.
    Scott Reese | TrustRadius Reviewer

    Pros

    Axcient x360Recover

    • Support is amazing, fast, never had a single issue working with support when needed. (Doesn't happen very often either that I have to contact support)
    • Sales has been amazing as well. Anything I've ever needed I fire off an email and have a response very quickly and am taken care.
    • Deploying inside a VMware environment using Windows based serves was painless and quick
    • Support for direct mapped ISCSI via MPIO within Windows is crucial when backing up performance dependent servers and this does it all
    • Ability to send backups to their cloud is key for DR operations. Support teams will assist with configurations, testing, setup and should a DR occur will be on the phone with you from start to finish.
    Eric Rise | TrustRadius Reviewer

    Tivoli Storage Manager

    • The concept of "forever incremental" is very appealing to my understanding of how backups should happen.
    • The backups are tuned for fast restores and they sure are fast.
    • The media management is very good.
    Anonymous | TrustRadius Reviewer

    Cons

    Axcient x360Recover

    • We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
    • Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
    • Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
    • Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
    • Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
    • "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
    • "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.
    Anonymous | TrustRadius Reviewer

    Tivoli Storage Manager

    • I do not see anything at the moment that requires change or adjusting. TSM works great for what we need it to do.
    • Note worth mentioning: We never had the opportunity to explore the VM backup functionality, as we are currently using VMware snapshots. This data protection solution came highly recommended to any business environment running VWware / virtualization.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Axcient x360Recover

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Tivoli Storage Manager

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Axcient x360Recover

    Axcient x360Recover 6.6
    Based on 10 answers
    We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
    Anonymous | TrustRadius Reviewer

    Tivoli Storage Manager

    Tivoli Storage Manager 1.0
    Based on 1 answer
    Not required, company closed.TSM is not used in my current role at my current job.
    Anonymous | TrustRadius Reviewer

    Usability

    Axcient x360Recover

    Axcient x360Recover 7.3
    Based on 1 answer
    Easy to use and doesn't require a lot of training.
    Chris Kasten | TrustRadius Reviewer

    Tivoli Storage Manager

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Axcient x360Recover

    Axcient x360Recover 1.0
    Based on 2 answers
    Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
    Anonymous | TrustRadius Reviewer

    Tivoli Storage Manager

    Tivoli Storage Manager 8.3
    Based on 4 answers
    The few times we've called for support we eventually got an answer, but it's IBM and a very big company and getting to a support agent is hard.
    Scott Reese | TrustRadius Reviewer

    Implementation Rating

    Axcient x360Recover

    Axcient x360Recover 2.0
    Based on 2 answers
    I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
    Richard Meade Jr. | TrustRadius Reviewer

    Tivoli Storage Manager

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Axcient x360Recover

    I happen to also have experience with this newer platform. Effectually, they both do similar things. I have an onsite device that is accepting backups of my virtual environment. Those backups are being sent to an offsite system in the Infrascale datacenters. I have not had cause to use the restore functionality yet, so I can't attest to that. The virtual machines spin up in a similar fashion to Axcient, and the systems are very similar otherwise. the major difference to me is the interface. The Axcient interface is much more intuitive. As for support, I've had no cause to contact Infrascale support yet, so I can't comment there. The Infrascale system will be taking the place of our Axcient system soon, as this was the option of our 3rd party VAR.
    Vin Campbell | TrustRadius Reviewer

    Tivoli Storage Manager

    Tivoli no longer has a SharePoint agent, others do. We are looking at a product that is agentless (runs in VMWare) to relieve our staff from installing and maintaining agents on 300 servers.
    Scott Reese | TrustRadius Reviewer

    Return on Investment

    Axcient x360Recover

    • Better customer service when a user deletes a file and needs it restored
    • The return on investment will be seen if a crash/down computer were to come about
    • IT efficiency is the goal, to be covered in the event of a server failure
    Anthony Taylor | TrustRadius Reviewer

    Tivoli Storage Manager

    • Simple, care free backups, especially if you do not use tapes and do not have to manage those.
    • Very fast restores as the libraries have everything available online.
    • Ease of locating the necessary data to restore
    Anonymous | TrustRadius Reviewer

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