What users are saying about
141 Ratings
4 Ratings
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Score 6.7 out of 100
141 Ratings
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Score 9 out of 100

Attribute Ratings

  • Axcient x360Sync is rated higher in 1 area: Support Rating
  • Code42 CrashPlan is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.0

Axcient x360Sync

50%
2 Ratings
8.9

CrashPlan

89%
83 Ratings

Likelihood to Renew

Axcient x360Sync

N/A
0 Ratings
9.9

CrashPlan

99%
2 Ratings

Usability

Axcient x360Sync

N/A
0 Ratings
9.8

CrashPlan

98%
3 Ratings

Support Rating

10.0

Axcient x360Sync

100%
2 Ratings
5.1

CrashPlan

51%
15 Ratings

Implementation Rating

Axcient x360Sync

N/A
0 Ratings
9.7

CrashPlan

97%
4 Ratings

Likelihood to Recommend

Axcient

I am unlikely to recommend Axcient x360Sync because competing products have evolved more quickly over the last few years and are better in nearly all aspects. Axcient x360Sync works as expected, but without as many features as can be found elsewhere. One aspect of the product that is easier to use and more intuitive than other products is the secure file sharing feature. If that is your main use, then Axcient x360Sync may be the best choice.
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Code42

Individuals (SOHO), families and SMBs, who have a tight budget for offsite critical company data backup are well suited to this product. Especially if you want your data to be hosted locally (Australia in our case). Larger companies, with higher requirements and budgets would be better served elsewhere. Especially when you consider the poor technical support. Although, to be fair, their poor support may just be issues with their Pro/SMB products, as opposed to their enterprise products. However, if that is the case it's a pretty poor show/indicator still.
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Pros

Axcient

  • Support is outstanding
  • The product is designed in a manner that is easy to deploy
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Code42

  • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
  • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
  • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
  • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
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Cons

Axcient

  • Integration with OS and applications is lacking when compared to competing products.
  • On-demand file download is not as intuitive as other file sync products.
  • 2FA on logins has intermittent issues that cause it to not work.
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Code42

  • The Code42 program installed on your computer is Java-based vs. a native application. While this makes development for Code42 easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
  • While this was also in the Pros category - Code42 is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up Code42 isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
  • The Code42 desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
  • Perhaps one of the biggest downsides to Code42 is its price - at $10/month/computer Code42 is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, Code42 (Crashplan at the time) discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with Code42 was effectively doubled for the same feature set.
  • Along with the previous example, before Crashplan became Code42, Crashplan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
  • While the backup service provided by Code42 are still first in class, the above two controversial changes have broken some trust between Code42 and its clients.
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Pricing Details

Axcient x360Sync

Starting Price

Editions & Modules

Axcient x360Sync editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    CrashPlan

    Starting Price

    $0

    Editions & Modules

    CrashPlan editions and modules pricing
    EditionModules
    Standard61
    Premium92
    EnterpriseContact sales team3

    Footnotes

    1. per user/per month
    2. per user/per month
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Axcient

    No answers on this topic

    Code42

    No other product works as well.
    Read full review

    Usability

    Axcient

    No answers on this topic

    Code42

    Overall, it is simple to use, lightweight, and effective.
    Read full review

    Support Rating

    Axcient

    Out of all the IT services companies we use, I would rate Axcient the best support company of the bunch.
    Read full review

    Code42

    Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
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    Implementation Rating

    Axcient

    No answers on this topic

    Code42

    Very easy to follow the install guide.
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    Alternatives Considered

    Axcient

    Several years ago, we evaluated OnDrive and were more impressed with Axcient x360Sync, but that has changed recently. OneDrive is simply easier to use with intuitive integration into Windows and Microsoft Office apps as well easy on-demand file downloads. We still use Axcient x360Sync, but we are in the process of migrating to OneDrive.
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    Code42

    Unitrends is our primary backup solution here at my place of employment, and I have no complaints. It does on-prem backups to a storage pool and with that, we chose not to also use Unitrends could storage as the cost was pretty high. Code42 Crashplan has a low cost and we were familiar with it. We found a great fit for Crashplan at a remote office with a web server, file share server, and a Domain Controller in addition to the Unitrends solution there. I also set up Code42 CrashPlan for a nonprofit org, as well as a Health foods store. I felt like I could stand behind the Code42 CrashPlan solution with my experience with it, in places like these where every dollar mattered.
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    Return on Investment

    Axcient

    • The product fits well with our total solution approach to IT services.
    • There has been no negative impact as our customers like the product and find it easy to use.
    Read full review

    Code42

    • Tremendous cost savings as the amount of data you backup doesn't impact cost. One flat rate!
    • Implementation time was minimal and requires little to no maintenance. Since installation, I've not had to correct or fix any issues. It just works.
    • We opted to supplement Code42 with another solution that allowed us to backup data to a local repository due to the amount for data that changes in our firm.
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