What users are saying about
3 Ratings
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Score 7.1 out of 100
136 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Axcient x360Sync (formerly Anchor)

We work across many industries. Since the product is secure, it has solid application in any thing from construction trades to financial services.
Bernard Facchina | TrustRadius Reviewer

CrashPlan

Code42 really works great if you aren't working with extremely large file sizes and are looking for a cloud backup solution. It's straightforward to implement and is very affordable. For smaller offices, backups are completed in a timely manner and are easier to migrate should you ever need to change servers. Support is available via phone or chat, which I like. For companies dealing with larger amounts of data (100s of GB), you may want to consider partnering Code42 with another product that allows data to be backed up locally. This would also allow flexibility in restoring data back onsite at a faster rate rather than waiting for large data files to be restored via the WAN. This is a consideration for any cloud backup solution, not just specific to Code42.
Anonymous | TrustRadius Reviewer

Pros

Axcient x360Sync (formerly Anchor)

  • Support is outstanding
  • The product is designed in a manner that is easy to deploy
Bernard Facchina | TrustRadius Reviewer

CrashPlan

  • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
  • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
  • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
  • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
Liz Wade | TrustRadius Reviewer

Cons

Axcient x360Sync (formerly Anchor)

  • Billing tools to generate end user invoicing would be very helpful
  • More granular permissions for file sharing
Bernard Facchina | TrustRadius Reviewer

CrashPlan

  • The Code42 program installed on your computer is Java-based vs. a native application. While this makes development for Code42 easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
  • While this was also in the Pros category - Code42 is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up Code42 isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
  • The Code42 desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
  • Perhaps one of the biggest downsides to Code42 is its price - at $10/month/computer Code42 is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, Code42 (Crashplan at the time) discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with Code42 was effectively doubled for the same feature set.
  • Along with the previous example, before Crashplan became Code42, Crashplan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
  • While the backup service provided by Code42 are still first in class, the above two controversial changes have broken some trust between Code42 and its clients.
Aaron Pinsker | TrustRadius Reviewer

Likelihood to Renew

Axcient x360Sync (formerly Anchor)

No score
No answers yet
No answers on this topic

CrashPlan

CrashPlan 9.9
Based on 2 answers
No other product works as well.
Clifford Goeke | TrustRadius Reviewer

Usability

Axcient x360Sync (formerly Anchor)

No score
No answers yet
No answers on this topic

CrashPlan

CrashPlan 9.8
Based on 3 answers
Overall, it is simple to use, lightweight, and effective.
Anonymous | TrustRadius Reviewer

Support Rating

Axcient x360Sync (formerly Anchor)

Axcient x360Sync (formerly Anchor) 10.0
Based on 2 answers
Out of all the IT services companies we use, I would rate Axcient the best support company of the bunch.
Bernard Facchina | TrustRadius Reviewer

CrashPlan

CrashPlan 7.5
Based on 16 answers
The good news is that we have not had a need for very much support at all from CrashPlan Pro; however, their support model while adequate does not set them apart from other vendors. CrashPlan Pro has sufficient and adequate support but is not always the easiest to use or find what you are looking for.
David White | TrustRadius Reviewer

Implementation Rating

Axcient x360Sync (formerly Anchor)

No score
No answers yet
No answers on this topic

CrashPlan

CrashPlan 9.7
Based on 4 answers
Very easy to follow the install guide.
Michael Stepetic | TrustRadius Reviewer

Alternatives Considered

Axcient x360Sync (formerly Anchor)

Axcient Anchor is much more efficient, easier to use, and more reliable than OneDrive.
Bernard Facchina | TrustRadius Reviewer

CrashPlan

OneDrive is not a good backup solution for endpoints. It is for storing a few files and sharing those files but not for business backup. Druva is a very good product that we never had any problems with and I'm not exactly sure why we switched from it. Code42 has some extra features but they also cost quite a bit to use. There are a lot of competitors in this space and whichever one you select, you should negotiate a good price per user for it. I think that for the price Code42 is average to slightly below average in value.
Kenneth Hess | TrustRadius Reviewer

Return on Investment

Axcient x360Sync (formerly Anchor)

  • The product fits well with our total solution approach to IT services.
  • There has been no negative impact as our customers like the product and find it easy to use.
Bernard Facchina | TrustRadius Reviewer

CrashPlan

  • Our company has a mostly mobile workforce. We had struggled with a way to have everyone's files backed up. A local backup solution wasn't going to cut it, especially for those that never use VPN, and would be a huge administrative burden. Adding a cloud backup solution, with unlimited storage space for every user was a perfect choice.
  • A per a user backup solution it has also aided the helpdesk team with the replacement of computers. It saves a ton of time to be able to image a new computer, start a CrashPlan restore and just give the computer to the user, knowing all their files will be there.
  • We've taken advantage of CrashPlan to recover from a ransomware attack, with zero loss of files. We would have at least lost the affected users' files without a local backup, and restoration of the network share files would have taken a great amount of time if we had to do it via tape.
Alan Richtmyer | TrustRadius Reviewer

Pricing Details

Axcient x360Sync (formerly Anchor)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Axcient x360Sync (formerly Anchor) Editions & Modules

Additional Pricing Details

CrashPlan

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrashPlan Editions & Modules

Edition
Standard$61
Premium$91
EnterpriseContact sales team
  1. per user/per month
Additional Pricing Details

Add comparison