What users are saying about
14 Ratings
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53 Ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.5 out of 100

Mattermost

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

    Project Management

    Axero

    Feature Set Not Supported
    N/A
    8.8

    Mattermost

    88%
    Mattermost ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.7
    87%
    17 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.3
    83%
    11 Ratings

    Scheduling

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.7
    87%
    12 Ratings

    Mobile Access

    N/A
    0 Ratings
    9.3
    93%
    27 Ratings

    Search

    N/A
    0 Ratings
    9.3
    93%
    26 Ratings

    Visual planning tools

    N/A
    0 Ratings
    8.7
    87%
    12 Ratings

    Communication

    Axero

    Feature Set Not Supported
    N/A
    8.5

    Mattermost

    85%
    Mattermost ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.6
    96%
    29 Ratings

    Notifications

    N/A
    0 Ratings
    9.2
    92%
    29 Ratings

    Discussions

    N/A
    0 Ratings
    9.6
    96%
    27 Ratings

    Surveys

    N/A
    0 Ratings
    8.3
    83%
    15 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    8.7
    87%
    16 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    7.2
    72%
    10 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    8.3
    83%
    14 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.4
    74%
    9 Ratings

    File Sharing & Management

    Axero

    Feature Set Not Supported
    N/A
    8.3

    Mattermost

    83%
    Mattermost ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.2
    82%
    14 Ratings

    Video files

    N/A
    0 Ratings
    8.2
    82%
    24 Ratings

    Audio files

    N/A
    0 Ratings
    8.4
    84%
    24 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.1
    81%
    20 Ratings

    Access control

    N/A
    0 Ratings
    8.1
    81%
    24 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.3
    83%
    21 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.8
    88%
    15 Ratings

    Device sync

    N/A
    0 Ratings
    8.4
    84%
    19 Ratings

    Attribute Ratings

    • Axero is rated higher in 2 areas: Usability, Support Rating
    • Mattermost is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    9.0

    Axero

    90%
    7 Ratings
    9.2

    Mattermost

    92%
    31 Ratings

    Likelihood to Renew

    9.1

    Axero

    91%
    2 Ratings
    10.0

    Mattermost

    100%
    2 Ratings

    Usability

    8.2

    Axero

    82%
    1 Rating
    5.0

    Mattermost

    50%
    4 Ratings

    Availability

    9.1

    Axero

    91%
    2 Ratings

    Mattermost

    N/A
    0 Ratings

    Performance

    9.1

    Axero

    91%
    2 Ratings

    Mattermost

    N/A
    0 Ratings

    Support Rating

    9.0

    Axero

    90%
    4 Ratings
    7.2

    Mattermost

    72%
    15 Ratings

    Implementation Rating

    9.1

    Axero

    91%
    4 Ratings

    Mattermost

    N/A
    0 Ratings

    Ease of integration

    Axero

    N/A
    0 Ratings
    8.7

    Mattermost

    87%
    15 Ratings

    Likelihood to Recommend

    Axero Solutions

    Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
    Read full review

    Mattermost

    Mattermost is well suited for teams and groups that want to collaborate together and need a simple intuitive solution to communicate together. As it's very similar to Slack, it suits the same needs in my opinion. However, for people who prefer a solution that integrates various features, it lacks features other than instant messaging. That being said, I actually think it's a good thing.
    Read full review

    Pros

    Axero Solutions

    • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
    • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
    • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
    • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
    Read full review

    Mattermost

    • We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat.
    • Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work.
    • We can create many channels and be more efficient, we enhance the internal productivity of each department.
    Read full review

    Cons

    Axero Solutions

    • Some UX issues that could be improved
    • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
    Read full review

    Mattermost

    • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
    • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
    Read full review

    Pricing Details

    Axero

    Starting Price

    $49 per month

    Editions & Modules

    Axero editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Axero tailors your investment to meet your unique needs. Custom pricing and volume discounting available. Contact Axero for details.

      Mattermost

      Starting Price

      $0 per month per user

      Editions & Modules

      Mattermost editions and modules pricing
      EditionModules
      Starter01
      Professional$102
      EnterpriseContact Us3

      Footnotes

      1. per month per user
      2. per month per user
      3. per month per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Axero Solutions

      Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
      Read full review

      Mattermost

      Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
      Read full review

      Usability

      Axero Solutions

      This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
      Read full review

      Mattermost

      It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
      Read full review

      Reliability and Availability

      Axero Solutions

      Never any problems. Quite impressed
      Read full review

      Mattermost

      No answers on this topic

      Performance

      Axero Solutions

      Works in real time.
      Read full review

      Mattermost

      No answers on this topic

      Support Rating

      Axero Solutions

      I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
      Read full review

      Mattermost

      We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
      Read full review

      Implementation Rating

      Axero Solutions

      I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
      Read full review

      Mattermost

      No answers on this topic

      Alternatives Considered

      Axero Solutions

      We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
      Read full review

      Mattermost

      Mattermost is possibly the opportunities of cloud against any of the workplace communication software, especially for developers. DevOps integrations make it easier for users to use it with multiple tools like Github, Zendesk, and Zoom. The peer community support is well enough to help you if you face any issues while running the open-source software in production.
      Read full review

      Return on Investment

      Axero Solutions

      • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
      Read full review

      Mattermost

      • It has reduced ticket quantity by a vast percentage, which has reduced costs due to less call being placed to the help desk
      • It has reduced email flow as well, which requires less management by Mail Administrators
      • It has made software developers within the organization very happy, as most of them are now ambassadors for Mattermost
      Read full review

      Screenshots

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