Likelihood to Recommend
Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
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Shared knowledge is essential to widely distribute knowledge among the various sectors of the company. Knowledge is power and we have discovered this with Starmind, where we are all capable of solving different problems without the need to work in a certain sector or not.
Read full review Pros Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn. Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional. I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer. We had a big list of things we needed a platform to do. Communifire ticked all the boxes. Read full review Anonymous requests, with fast and totally efficient results, which is amazing, most of the time he finds the person trained to solve certain problems. The search system has filters that help us prioritize what we are really looking for, in this way the search is much more efficient. Collaborative tools undoubtedly help us to solve communication problems, streamline work processes and achieve work success in carrying out our projects. Read full review Cons Some UX issues that could be improved Some architecture decisions don't make complete sense to me (though that's just one man's opinion) Read full review Collaborative tools undoubtedly help us to solve communication problems, streamline work processes and achieve work success in carrying out our projects. I'm still not familiar with its interface in a comfortable way. It seems to me that there are functions whose potential can be exploited more but they are not visual, instead there are many others that can get in the way a little in the daily use of the platform. Read full review Likelihood to Renew
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Read full review Usability
This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
Read full review Reliability and Availability
Never any problems. Quite impressed
Read full review Performance
Works in real time.
Read full review Support Rating
I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
Read full review Implementation Rating
I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
Read full review Alternatives Considered
We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
Read full review Bloomfire
is an excellent tool, it provides multiple similar features, these platforms being intelligent in the search for shared knowledge, however, Starmind seems to me to have better search options and interaction actions between users.
Read full review Return on Investment We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform. Read full review The effective search for the right person to attend specific commercial projects has allowed us to hit the target, since we are exploiting the potential of each of the company's personnel regardless of the department to which they belong, we diversify, learn and adapt to changes, in favor of always achieving the proposed objectives and achieving better performance and work efficiency. Read full review ScreenShots