What users are saying about
14 Ratings
9 Ratings
14 Ratings
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Score 6.5 out of 100
9 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Project Management

    Axero

    Feature Set Not Supported
    N/A
    8.2

    HighQ

    82%
    Thomson Reuters HighQ ranks higher in 6/6 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Scheduling

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Workflow Automation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Mobile Access

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Search

    N/A
    0 Ratings
    9.6
    96%
    2 Ratings

    Visual planning tools

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Communication

    Axero

    Feature Set Not Supported
    N/A
    8.6

    HighQ

    86%
    Thomson Reuters HighQ ranks higher in 5/5 features

    Chat

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Notifications

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Discussions

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Surveys

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Internal knowledgebase

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    File Sharing & Management

    Axero

    Feature Set Not Supported
    N/A
    9.4

    HighQ

    94%
    Thomson Reuters HighQ ranks higher in 6/6 features

    Versioning

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Video files

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Audio files

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Document collaboration

    N/A
    0 Ratings
    9.2
    92%
    2 Ratings

    Access control

    N/A
    0 Ratings
    9.2
    92%
    2 Ratings

    Advanced security features

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Thomson Reuters HighQ is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Axero

    90%
    7 Ratings
    9.2

    HighQ

    92%
    2 Ratings

    Likelihood to Renew

    9.1

    Axero

    91%
    2 Ratings

    HighQ

    N/A
    0 Ratings

    Usability

    8.2

    Axero

    82%
    1 Rating

    HighQ

    N/A
    0 Ratings

    Availability

    9.1

    Axero

    91%
    2 Ratings

    HighQ

    N/A
    0 Ratings

    Performance

    9.1

    Axero

    91%
    2 Ratings

    HighQ

    N/A
    0 Ratings

    Support Rating

    9.0

    Axero

    90%
    4 Ratings
    10.0

    HighQ

    100%
    2 Ratings

    Implementation Rating

    9.1

    Axero

    91%
    4 Ratings

    HighQ

    N/A
    0 Ratings

    Likelihood to Recommend

    Axero Solutions

    Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
    Read full review

    Thomson Reuters

    HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis. For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis. Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
    Read full review

    Pros

    Axero Solutions

    • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
    • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
    • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
    • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
    Read full review

    Thomson Reuters

    • Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
    • Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
    • Reliability. The product is cloud-based and rarely, if ever, unavailable.
    Read full review

    Cons

    Axero Solutions

    • Some UX issues that could be improved
    • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
    Read full review

    Thomson Reuters

    • It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.
    Read full review

    Pricing Details

    Axero

    Starting Price

    $49 per month

    Editions & Modules

    Axero editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Axero tailors your investment to meet your unique needs. Custom pricing and volume discounting available. Contact Axero for details.

      HighQ

      Starting Price

      Editions & Modules

      HighQ editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Axero Solutions

        Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
        Read full review

        Thomson Reuters

        No answers on this topic

        Usability

        Axero Solutions

        This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
        Read full review

        Thomson Reuters

        No answers on this topic

        Reliability and Availability

        Axero Solutions

        Never any problems. Quite impressed
        Read full review

        Thomson Reuters

        No answers on this topic

        Performance

        Axero Solutions

        Works in real time.
        Read full review

        Thomson Reuters

        No answers on this topic

        Support Rating

        Axero Solutions

        I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
        Read full review

        Thomson Reuters

        The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.
        Read full review

        Implementation Rating

        Axero Solutions

        I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
        Read full review

        Thomson Reuters

        No answers on this topic

        Alternatives Considered

        Axero Solutions

        We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
        Read full review

        Thomson Reuters

        I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.
        Read full review

        Return on Investment

        Axero Solutions

        • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
        Read full review

        Thomson Reuters

        • Permits fairly simple administration by a single person for hundreds of Extranets
        • One shop stopping for reliable, secure document sharing and signing with external parties
        • Simple enough to use that internal and external users do not need training to take advantage of the product.
        Read full review

        Screenshots

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