Likelihood to Recommend Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
Read full review Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.
Read full review Pros Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn. Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional. I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer. We had a big list of things we needed a platform to do. Communifire ticked all the boxes. Read full review Socialcast has an exceptional user experience. With very few idiosyncrasies, it works well on every platform I've tried. The platform has such a high level of ease of use, it becomes somewhat addicting. Social analytics are superb. The platform is highly intuitive and requires zero training or coaching in order for network members to become productive with it. It's extremely reliable. Only once in 4 years, was the product not available, and that was only for about a half-hour. In that half-hour, we realized how dependent we were on it. (Very.) The multi-device and deployment options are excellent. On-premise, Private Cloud, and Multi-tenant SaaS all available. The mobile apps for iPhone, tablets, and Android render well with a beautiful UI/UX. The desktop AIR app is equally highly usable. Read full review Cons Some UX issues that could be improved Some architecture decisions don't make complete sense to me (though that's just one man's opinion) Read full review The software is a little bit pricey because it is charged by user/month and depending on the deployment method. For companies with a lot of workers the price can increase significantly. The mobile app usability and notifications are poor. Need to be improved. If there were more administrative features available the product would be improved Read full review Likelihood to Renew Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Read full review Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions
Read full review Usability This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
Read full review The UX is its best feature
Read full review Reliability and Availability Never any problems. Quite impressed
Read full review Performance Works in real time.
Read full review Support Rating I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
Read full review Excellent support; of course not perfect. :-)
Read full review Implementation Rating I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
Read full review Not applicable, as it is a SaaS platform with minimal implementation
Read full review Alternatives Considered We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
Read full review Socialcast is great for collaboration & light project management, but anything complex doesn't work well. Using it as an email notification curator works nice for us.
Read full review Return on Investment We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform. Read full review Definitely more organized project management and team collaboration. Efficiency in carrying out tasks. Creates a spirit of collaboration and friendliness among colleagues. Read full review ScreenShots