What users are saying about
14 Ratings
59 Ratings
14 Ratings
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Score 6.5 out of 100
59 Ratings
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Score 9 out of 100

Feature Set Ratings

    Project Management

    Axero

    Feature Set Not Supported
    N/A
    8.6

    Zoho Cliq

    86%
    Zoho Cliq ranks higher in 5/5 features

    Task Management

    N/A
    0 Ratings
    7.5
    75%
    2 Ratings

    Scheduling

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Workflow Automation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Mobile Access

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Search

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Communication

    Axero

    Feature Set Not Supported
    N/A
    7.8

    Zoho Cliq

    78%
    Zoho Cliq ranks higher in 5/5 features

    Chat

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Notifications

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Discussions

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Surveys

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Internal knowledgebase

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    File Sharing & Management

    Axero

    Feature Set Not Supported
    N/A
    9.5

    Zoho Cliq

    95%
    Zoho Cliq ranks higher in 5/5 features

    Video files

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Audio files

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Access control

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Advanced security features

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Device sync

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Zoho Cliq is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    9.0

    Axero

    90%
    7 Ratings
    10.0

    Zoho Cliq

    100%
    5 Ratings

    Likelihood to Renew

    9.1

    Axero

    91%
    2 Ratings
    10.0

    Zoho Cliq

    100%
    2 Ratings

    Usability

    8.2

    Axero

    82%
    1 Rating
    10.0

    Zoho Cliq

    100%
    1 Rating

    Availability

    9.1

    Axero

    91%
    2 Ratings

    Zoho Cliq

    N/A
    0 Ratings

    Performance

    9.1

    Axero

    91%
    2 Ratings

    Zoho Cliq

    N/A
    0 Ratings

    Support Rating

    9.0

    Axero

    90%
    4 Ratings
    10.0

    Zoho Cliq

    100%
    2 Ratings

    Implementation Rating

    9.1

    Axero

    91%
    4 Ratings

    Zoho Cliq

    N/A
    0 Ratings

    Likelihood to Recommend

    Axero Solutions

    Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
    Read full review

    Zoho Corporation

    Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.
    Read full review

    Pros

    Axero Solutions

    • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
    • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
    • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
    • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
    Read full review

    Zoho Corporation

    • Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
    • The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
    • It integrates really well with other Zoho apps.
    • Their support is excellent. We got useful, informative responses from them when we had to contact them.
    Read full review

    Cons

    Axero Solutions

    • Some UX issues that could be improved
    • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
    Read full review

    Zoho Corporation

    • Not missing functionality as such but would be useful to record audio chats
    • Zoho not as widely adopted than other Chat clients like Hangouts/Skype
    Read full review

    Pricing Details

    Axero

    Starting Price

    $49 per month

    Editions & Modules

    Axero editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Axero tailors your investment to meet your unique needs. Custom pricing and volume discounting available. Contact Axero for details.

      Zoho Cliq

      Starting Price

      $0

      Editions & Modules

      Zoho Cliq editions and modules pricing
      EditionModules
      Free01
      Unlimited$3/user/month2

      Footnotes

      1. none
      2. up to 500 users

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Billed monthly: Up to 500 users = $3 / user / month 501 - 1000 users = $2.5 / user / month 1001 - 5000 users = $2 / user / month 5001 - 10K users = $1.5 / user / month 10K + = Rs. 40 / user / month (or) $1 / user / month

      Likelihood to Renew

      Axero Solutions

      Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
      Read full review

      Zoho Corporation

      Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.
      Read full review

      Usability

      Axero Solutions

      This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
      Read full review

      Zoho Corporation

      Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
      Read full review

      Reliability and Availability

      Axero Solutions

      Never any problems. Quite impressed
      Read full review

      Zoho Corporation

      No answers on this topic

      Performance

      Axero Solutions

      Works in real time.
      Read full review

      Zoho Corporation

      No answers on this topic

      Support Rating

      Axero Solutions

      I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
      Read full review

      Zoho Corporation

      Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
      Read full review

      Implementation Rating

      Axero Solutions

      I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
      Read full review

      Zoho Corporation

      No answers on this topic

      Alternatives Considered

      Axero Solutions

      We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
      Read full review

      Zoho Corporation

      We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.
      Read full review

      Return on Investment

      Axero Solutions

      • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
      Read full review

      Zoho Corporation

      • Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
      • Negative - Yet another comms channel to manage would like to have less. But see previous positive
      • Positive - Came as part of my Zoho One subscription so low cost
      • Has a wealth of options still to investigate as part of Cliq
      Read full review

      Screenshots

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