What users are saying about
6 Ratings
6 Ratings
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Score 6.1 out of 101

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Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
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Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
Organize and prioritize service tickets
Axios Assyst
10.0
Expert directory
Axios Assyst
9.0
Service restoration
Axios Assyst
9.0
Self-service tools
Axios Assyst
9.0
Subscription-based notifications
Axios Assyst
9.0
ITSM collaboration and documentation
Axios Assyst
9.0
ITSM reports and dashboards
Axios Assyst
7.0

ITSM asset management

Axios Assyst
9.0
Configuration mangement
Axios Assyst
10.0
Asset management dashboard
Axios Assyst
9.0
Policy and contract enforcement
Axios Assyst
8.0

Change management

Axios Assyst
8.7
Change requests repository
Axios Assyst
10.0
Change calendar
Axios Assyst
7.0
Service-level management
Axios Assyst
9.0

Pros

  • It was a low cost solution
  • The service catalog is an ITIL compatible format
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Cons

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
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Likelihood to Renew

Axios Assyst10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
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Alternatives Considered

We thought SDE was bad, we were looking for an alternative. Assyst is worse. We thought ServiceNow was too expensive. We were wrong. RightAnswers is a reaaly good tool but only for KM.
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Return on Investment

  • Increased handle time per incident by Help Desk
  • Difficulty for other IT teams with creating and following up on incidents or requests
  • The people responsible for the purchase decision and implementation are no longer with the company.
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Pricing Details

Axios Assyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details