What users are saying about
6 Ratings
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Score 6 out of 100
4 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

CA Asset Portfolio Management

Very well suited for a company that [needs] a true asset management process with a process of inventory purchasing.
Shawn Killeen | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
CA Asset Portfolio Management
Organize and prioritize service tickets
Axios Assyst
10.0
CA Asset Portfolio Management
Expert directory
Axios Assyst
9.0
CA Asset Portfolio Management
Service restoration
Axios Assyst
9.0
CA Asset Portfolio Management
Self-service tools
Axios Assyst
9.0
CA Asset Portfolio Management
Subscription-based notifications
Axios Assyst
9.0
CA Asset Portfolio Management
ITSM collaboration and documentation
Axios Assyst
9.0
CA Asset Portfolio Management
ITSM reports and dashboards
Axios Assyst
7.0
CA Asset Portfolio Management

ITSM asset management

Axios Assyst
9.0
CA Asset Portfolio Management
Configuration mangement
Axios Assyst
10.0
CA Asset Portfolio Management
Asset management dashboard
Axios Assyst
9.0
CA Asset Portfolio Management
Policy and contract enforcement
Axios Assyst
8.0
CA Asset Portfolio Management

Change management

Axios Assyst
8.7
CA Asset Portfolio Management
Change requests repository
Axios Assyst
10.0
CA Asset Portfolio Management
Change calendar
Axios Assyst
7.0
CA Asset Portfolio Management
Service-level management
Axios Assyst
9.0
CA Asset Portfolio Management

IT Asset Management

Axios Assyst
CA Asset Portfolio Management
6.5
Software and hardware inventory tracking
Axios Assyst
CA Asset Portfolio Management
4.0
License management
Axios Assyst
CA Asset Portfolio Management
4.0
Asset lifecycle monitoring
Axios Assyst
CA Asset Portfolio Management
8.0
Contract management
Axios Assyst
CA Asset Portfolio Management
10.0

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

CA Asset Portfolio Management

  • Tracking of asset through entire life cycle.
  • Updating of asset with mass change utility.
Shawn Killeen | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

CA Asset Portfolio Management

  • Implementing with service catalog.
  • Common asset viewer.
Shawn Killeen | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

CA Asset Portfolio Management

No score
No answers yet
No answers on this topic

Support Rating

Axios Assyst

No score
No answers yet
No answers on this topic

CA Asset Portfolio Management

CA Asset Portfolio Management 7.0
Based on 2 answers
Good tool just needs a few little tweaks and updates to make it better.
Shawn Killeen | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

CA Asset Portfolio Management

Too expensive and lacks a good user feel.
Shawn Killeen | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

CA Asset Portfolio Management

  • Been able to refresh PCs with little effort.
  • Verify return of equipment.
Shawn Killeen | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CA Asset Portfolio Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
CA Asset Portfolio Management
8.0

Likelihood to Renew

Axios Assyst
10.0
CA Asset Portfolio Management

Support Rating

Axios Assyst
CA Asset Portfolio Management
7.0

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