What users are saying about
6 Ratings
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Score 6 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

ChangeGear Service Desk

1. What kind of service-levels are you looking to establish?2. Are there other programs you are going to be using for other aspects of 'the job?'3. How many employees are going to be needing access to ChangeGear?4. Do you want a highly configurable product or something that will come out of the box pre-set?5. Are you looking to keep track of equipment deployed to the customers you support?
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
ChangeGear Service Desk
6.4
Organize and prioritize service tickets
Axios Assyst
10.0
ChangeGear Service Desk
6.4
Expert directory
Axios Assyst
9.0
ChangeGear Service Desk
5.0
Service restoration
Axios Assyst
9.0
ChangeGear Service Desk
6.0
Self-service tools
Axios Assyst
9.0
ChangeGear Service Desk
5.0
Subscription-based notifications
Axios Assyst
9.0
ChangeGear Service Desk
6.9
ITSM collaboration and documentation
Axios Assyst
9.0
ChangeGear Service Desk
7.4
ITSM reports and dashboards
Axios Assyst
7.0
ChangeGear Service Desk
7.9

ITSM asset management

Axios Assyst
9.0
ChangeGear Service Desk
7.5
Configuration mangement
Axios Assyst
10.0
ChangeGear Service Desk
7.4
Asset management dashboard
Axios Assyst
9.0
ChangeGear Service Desk
7.0
Policy and contract enforcement
Axios Assyst
8.0
ChangeGear Service Desk
8.0

Change management

Axios Assyst
8.7
ChangeGear Service Desk
7.3
Change requests repository
Axios Assyst
10.0
ChangeGear Service Desk
8.5
Change calendar
Axios Assyst
7.0
ChangeGear Service Desk
6.9
Service-level management
Axios Assyst
9.0
ChangeGear Service Desk
6.5

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

ChangeGear Service Desk

  • Change Control
  • Ease of Use
  • Simplicity
Anonymous | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

ChangeGear Service Desk

  • Not sure if this is due to our back end, but ChangeGear Service Desk can sometimes bog down. Speed can always be improved and, while version 6 has been impressive so far, slow downs are still common.
  • Browser compatibility can sometimes be hit or miss. Certain fields would not work on Chrome, so our department has required FireFox. I have not tested 6 on other browsers but hopefully the upgrade has taken care of this.
  • The communications with customers are not easy to sift through. With limited attention spans, seeing a subject line filled with 'gibberish' causes our customers to either delete or leave the message forever unread. Again, not sure if due to our implementation, but I would clean that sort of thing up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

ChangeGear Service Desk

No score
No answers yet
No answers on this topic

Usability

Axios Assyst

No score
No answers yet
No answers on this topic

ChangeGear Service Desk

ChangeGear Service Desk 8.0
Based on 1 answer
Because it allows me to work in (probably) the most organized way possible. It allows me to collaborate quickly and rather effortlessly with coworkers within my team and other teams in the Technology department. The deduction in rating is due to the issues with speed and browser compatibility. Version 6 has been a revelation but I as always, there's room for improvement.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

ChangeGear Service Desk

Simpler and easier to implement.
Anonymous | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

ChangeGear Service Desk

  • Better Response Time
  • Email Tracking of Tickets
  • Change Control Module Simplicity
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Axios Assyst Editions & Modules

Additional Pricing Details

ChangeGear Service Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ChangeGear Service Desk Editions & Modules

On-premise Edition
ChangeGear Service Desk1
ChangeGear Help Desk
ChangeGear Change Management
  1. Per Seat per Month
SaaS Edition
ChangeGear Cloud1
  1. Per User per Month
Modules
Service Request Management
HR
Procurement
Project Management
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Axios Assyst
    9.0
    ChangeGear Service Desk
    9.0

    Likelihood to Renew

    Axios Assyst
    10.0
    ChangeGear Service Desk

    Usability

    Axios Assyst
    ChangeGear Service Desk
    8.0

    Add comparison