What users are saying about
6 Ratings
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Score 6 out of 100
136 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
Erik Metzler | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
ConnectWise Automate
Organize and prioritize service tickets
Axios Assyst
10.0
ConnectWise Automate
Expert directory
Axios Assyst
9.0
ConnectWise Automate
Service restoration
Axios Assyst
9.0
ConnectWise Automate
Self-service tools
Axios Assyst
9.0
ConnectWise Automate
Subscription-based notifications
Axios Assyst
9.0
ConnectWise Automate
ITSM collaboration and documentation
Axios Assyst
9.0
ConnectWise Automate
ITSM reports and dashboards
Axios Assyst
7.0
ConnectWise Automate

ITSM asset management

Axios Assyst
9.0
ConnectWise Automate
Configuration mangement
Axios Assyst
10.0
ConnectWise Automate
Asset management dashboard
Axios Assyst
9.0
ConnectWise Automate
Policy and contract enforcement
Axios Assyst
8.0
ConnectWise Automate

Change management

Axios Assyst
8.7
ConnectWise Automate
Change requests repository
Axios Assyst
10.0
ConnectWise Automate
Change calendar
Axios Assyst
7.0
ConnectWise Automate
Service-level management
Axios Assyst
9.0
ConnectWise Automate

Monitoring Tasks

Axios Assyst
ConnectWise Automate
8.4
Remote monitoring
Axios Assyst
ConnectWise Automate
8.4
Network device monitoring
Axios Assyst
ConnectWise Automate
7.7
Multiple Server Monitoring
Axios Assyst
ConnectWise Automate
8.6
Multi-device monitoring
Axios Assyst
ConnectWise Automate
8.7
Automated alerts and notifications
Axios Assyst
ConnectWise Automate
8.6

Management Tasks

Axios Assyst
ConnectWise Automate
8.2
Patch Management
Axios Assyst
ConnectWise Automate
8.1
Service configuration management
Axios Assyst
ConnectWise Automate
8.1
Software and hardware inventory
Axios Assyst
ConnectWise Automate
8.6
Policy-based automation
Axios Assyst
ConnectWise Automate
8.0

Reporting

Axios Assyst
ConnectWise Automate
7.9
Performance data reports
Axios Assyst
ConnectWise Automate
8.3
Customizable reporting
Axios Assyst
ConnectWise Automate
8.5
Data visualization
Axios Assyst
ConnectWise Automate
7.8
Risk analysis
Axios Assyst
ConnectWise Automate
6.9

Security

Axios Assyst
ConnectWise Automate
7.8
Data backup and recovery
Axios Assyst
ConnectWise Automate
6.8
Antivirus and malware management
Axios Assyst
ConnectWise Automate
7.9
Adinistraor access control
Axios Assyst
ConnectWise Automate
8.8

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

ConnectWise Automate

  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Anonymous | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
Adam Friedli | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Usability

Axios Assyst

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Performance

Axios Assyst

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 3.0
Based on 8 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Support Rating

Axios Assyst

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 8.2
Based on 26 answers
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
Asfer Bin Saleh | TrustRadius Reviewer

Online Training

Axios Assyst

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Implementation Rating

Axios Assyst

No score
No answers yet
No answers on this topic

ConnectWise Automate

ConnectWise Automate 7.3
Based on 2 answers
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

ConnectWise Automate

The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
David Wertz, CHSP | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

ConnectWise Automate

  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
Anonymous | TrustRadius Reviewer

Screenshots

Axios Assyst

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Axios Assyst Editions & Modules

Additional Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Automate Editions & Modules

Edition
Implementation Fee$700
Agents$1.00-$6.002
  1. per month/per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
ConnectWise Automate
8.4

Likelihood to Renew

Axios Assyst
10.0
ConnectWise Automate
8.0

Usability

Axios Assyst
ConnectWise Automate
3.2

Performance

Axios Assyst
ConnectWise Automate
3.0

Support Rating

Axios Assyst
ConnectWise Automate
8.2

Online Training

Axios Assyst
ConnectWise Automate
7.1

Implementation Rating

Axios Assyst
ConnectWise Automate
7.3

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