What users are saying about
6 Ratings
85 Ratings
6 Ratings
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Score 6 out of 100
85 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
Autotask PSA
7.2
Organize and prioritize service tickets
Axios Assyst
10.0
Autotask PSA
8.6
Expert directory
Axios Assyst
9.0
Autotask PSA
7.5
Service restoration
Axios Assyst
9.0
Autotask PSA
4.4
Self-service tools
Axios Assyst
9.0
Autotask PSA
7.1
Subscription-based notifications
Axios Assyst
9.0
Autotask PSA
7.8
ITSM collaboration and documentation
Axios Assyst
9.0
Autotask PSA
7.4
ITSM reports and dashboards
Axios Assyst
7.0
Autotask PSA
7.7

ITSM asset management

Axios Assyst
9.0
Autotask PSA
7.9
Configuration mangement
Axios Assyst
10.0
Autotask PSA
7.8
Asset management dashboard
Axios Assyst
9.0
Autotask PSA
7.7
Policy and contract enforcement
Axios Assyst
8.0
Autotask PSA
8.1

Change management

Axios Assyst
8.7
Autotask PSA
7.9
Change requests repository
Axios Assyst
10.0
Autotask PSA
8.2
Change calendar
Axios Assyst
7.0
Autotask PSA
7.1
Service-level management
Axios Assyst
9.0
Autotask PSA
8.5

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

Usability

Axios Assyst

No score
No answers yet
No answers on this topic

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

Support Rating

Axios Assyst

No score
No answers yet
No answers on this topic

Autotask PSA

Autotask PSA 8.4
Based on 6 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
Autotask PSA
8.5

Likelihood to Renew

Axios Assyst
10.0
Autotask PSA
9.0

Usability

Axios Assyst
Autotask PSA
9.0

Support Rating

Axios Assyst
Autotask PSA
8.4

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