What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

EasyVista IT Service Manager

It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
Jessica Macon | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
EasyVista IT Service Manager
8.9
Organize and prioritize service tickets
Axios Assyst
10.0
EasyVista IT Service Manager
10.0
Expert directory
Axios Assyst
9.0
EasyVista IT Service Manager
8.0
Service restoration
Axios Assyst
9.0
EasyVista IT Service Manager
9.0
Self-service tools
Axios Assyst
9.0
EasyVista IT Service Manager
9.0
Subscription-based notifications
Axios Assyst
9.0
EasyVista IT Service Manager
10.0
ITSM collaboration and documentation
Axios Assyst
9.0
EasyVista IT Service Manager
7.0
ITSM reports and dashboards
Axios Assyst
7.0
EasyVista IT Service Manager
9.0

ITSM asset management

Axios Assyst
9.0
EasyVista IT Service Manager
Configuration mangement
Axios Assyst
10.0
EasyVista IT Service Manager
Asset management dashboard
Axios Assyst
9.0
EasyVista IT Service Manager
Policy and contract enforcement
Axios Assyst
8.0
EasyVista IT Service Manager

Change management

Axios Assyst
8.7
EasyVista IT Service Manager
10.0
Change requests repository
Axios Assyst
10.0
EasyVista IT Service Manager
10.0
Change calendar
Axios Assyst
7.0
EasyVista IT Service Manager
Service-level management
Axios Assyst
9.0
EasyVista IT Service Manager
10.0

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

EasyVista IT Service Manager

  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
Jessica Macon | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

EasyVista IT Service Manager

  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
Jessica Macon | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

EasyVista IT Service Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

EasyVista IT Service Manager

There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
Jessica Macon | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

EasyVista IT Service Manager

  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
Jessica Macon | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EasyVista IT Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
EasyVista IT Service Manager
10.0

Likelihood to Renew

Axios Assyst
10.0
EasyVista IT Service Manager

Add comparison