What users are saying about
6 Ratings
4 Ratings
6 Ratings
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Score 6 out of 100
4 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

BigFix

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.
Mark Hannon | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
BigFix
Organize and prioritize service tickets
Axios Assyst
10.0
BigFix
Expert directory
Axios Assyst
9.0
BigFix
Service restoration
Axios Assyst
9.0
BigFix
Self-service tools
Axios Assyst
9.0
BigFix
Subscription-based notifications
Axios Assyst
9.0
BigFix
ITSM collaboration and documentation
Axios Assyst
9.0
BigFix
ITSM reports and dashboards
Axios Assyst
7.0
BigFix

ITSM asset management

Axios Assyst
9.0
BigFix
Configuration mangement
Axios Assyst
10.0
BigFix
Asset management dashboard
Axios Assyst
9.0
BigFix
Policy and contract enforcement
Axios Assyst
8.0
BigFix

Change management

Axios Assyst
8.7
BigFix
Change requests repository
Axios Assyst
10.0
BigFix
Change calendar
Axios Assyst
7.0
BigFix
Service-level management
Axios Assyst
9.0
BigFix

Endpoint Security

Axios Assyst
BigFix
6.1
Anti-Exploit Technology
Axios Assyst
BigFix
5.0
Endpoint Detection and Response (EDR)
Axios Assyst
BigFix
9.0
Centralized Management
Axios Assyst
BigFix
7.5
Hybrid Deployment Support
Axios Assyst
BigFix
6.1
Infection Remediation
Axios Assyst
BigFix
5.0
Vulnerability Management
Axios Assyst
BigFix
5.9
Malware Detection
Axios Assyst
BigFix
4.0

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

BigFix

  • It is easy to add systems into BigFix and keep good inventories.
  • The inventory properties can be customized to facilitate various reporting demands.
Anonymous | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

BigFix

  • Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
  • The ability to use agentless deployments would be nice.
David Baca | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

BigFix

No score
No answers yet
No answers on this topic

Support Rating

Axios Assyst

No score
No answers yet
No answers on this topic

BigFix

BigFix 5.8
Based on 3 answers
While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.
Mark Hannon | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

BigFix

We used Spiceworks in small scales. BigFix is more enterprise-ready and able to support a large environment like ours. It also offers functions that are not available in Spiceworks.
Anonymous | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

BigFix

  • We've been using BigFix for some time and it has helped us with vulnerability remediation.
  • It has reduced our risk level tremendously compared to just using WSUS.
David Baca | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BigFix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
BigFix
6.8

Likelihood to Renew

Axios Assyst
10.0
BigFix

Support Rating

Axios Assyst
BigFix
5.8

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