HCL BigFix vs. IFS Assyst

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigFix
Score 8.2 out of 10
N/A
BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).N/A
IFS Assyst
Score 10.0 out of 10
N/A
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
Pricing
HCL BigFixIFS Assyst
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BigFixIFS Assyst
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
HCL BigFixIFS Assyst
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
HCL BigFix
-
Ratings
IFS Assyst
8.9
1 Ratings
9% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings9.01 Ratings
Service restoration00 Ratings9.01 Ratings
Self-service tools00 Ratings9.01 Ratings
Subscription-based notifications00 Ratings9.01 Ratings
ITSM collaboration and documentation00 Ratings9.01 Ratings
ITSM reports and dashboards00 Ratings7.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
HCL BigFix
-
Ratings
IFS Assyst
9.0
1 Ratings
9% above category average
Configuration mangement00 Ratings10.01 Ratings
Asset management dashboard00 Ratings9.01 Ratings
Policy and contract enforcement00 Ratings8.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
HCL BigFix
-
Ratings
IFS Assyst
8.7
1 Ratings
4% above category average
Change requests repository00 Ratings10.01 Ratings
Change calendar00 Ratings7.01 Ratings
Service-level management00 Ratings9.01 Ratings
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HCL BigFixIFS Assyst
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Score 8.3 out of 10
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User Ratings
HCL BigFixIFS Assyst
Likelihood to Recommend
8.9
(5 ratings)
9.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
6.0
(3 ratings)
-
(0 ratings)
User Testimonials
HCL BigFixIFS Assyst
Likelihood to Recommend
HCL Technologies
HCL BigFix is well-suited:
  1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
  2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
  3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.
    However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
  4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.
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IFS
I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
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Pros
HCL Technologies
  • Software inventory.
  • Patch deployment.
  • Patch review.
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IFS
  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
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Cons
HCL Technologies
  • The patching function is difficult for RedHat Linux servers, and can be improved.
  • The site configuration and access control appears to be cumbersome.
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IFS
  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
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Likelihood to Renew
HCL Technologies
No answers on this topic
IFS
At this point, we are stuck with it. We can't afford a change at this point.
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Support Rating
HCL Technologies
Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
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IFS
No answers on this topic
Alternatives Considered
HCL Technologies
We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
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IFS
Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
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Return on Investment
HCL Technologies
  • When there is a need to patch a Windows System it has worked
Read full review
IFS
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
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ScreenShots