What users are saying about
6 Ratings
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Score 6 out of 100
8 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

IBM Control Desk

IBM Control Desk is very well suited for those looking for a proper monitoring tool for your IT assets, including both hardware management and software support. It is also a great communication tool between your IT support team and the end user of the service you're providing. But don't get it confused with IBM Maximo, Control Desk isn't suited for a general enterprise assets management, that's not the purporse of this tool.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
IBM Control Desk
8.0
Organize and prioritize service tickets
Axios Assyst
10.0
IBM Control Desk
9.0
Expert directory
Axios Assyst
9.0
IBM Control Desk
8.0
Service restoration
Axios Assyst
9.0
IBM Control Desk
6.0
Self-service tools
Axios Assyst
9.0
IBM Control Desk
9.0
Subscription-based notifications
Axios Assyst
9.0
IBM Control Desk
ITSM collaboration and documentation
Axios Assyst
9.0
IBM Control Desk
7.0
ITSM reports and dashboards
Axios Assyst
7.0
IBM Control Desk
9.0

ITSM asset management

Axios Assyst
9.0
IBM Control Desk
7.0
Configuration mangement
Axios Assyst
10.0
IBM Control Desk
8.0
Asset management dashboard
Axios Assyst
9.0
IBM Control Desk
9.0
Policy and contract enforcement
Axios Assyst
8.0
IBM Control Desk
4.0

Change management

Axios Assyst
8.7
IBM Control Desk
7.0
Change requests repository
Axios Assyst
10.0
IBM Control Desk
6.0
Change calendar
Axios Assyst
7.0
IBM Control Desk
Service-level management
Axios Assyst
9.0
IBM Control Desk
8.0

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

IBM Control Desk

  • Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
  • Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
Anonymous | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

IBM Control Desk

  • The lack of support and documentation from IBM has shown itself a real problem for those without an extended knowledge in the subject, mostly during the implementation.
  • Integration with other tools is quite lacking, although the APIs are able to compensate to some degree.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

IBM Control Desk

No score
No answers yet
No answers on this topic

Support Rating

Axios Assyst

No score
No answers yet
No answers on this topic

IBM Control Desk

IBM Control Desk 5.0
Based on 2 answers
The lack of support from IBM is a concern that should be addressed and something to keep in mind for those thinking about acquiring IBM Control Desk. This problem can be solved by hiring an experienced consulting company that helps you implement, customize and adapt the solution to your specific needs instead of acquiring it directly from IBM.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

IBM Control Desk

I haven't evaluated any other solution on the market due to the fact that by the time I started interacting with IBM Control Desk, it was the first solution of such kind implemented in our company. Our core business being the implementation of IBM Maximo played a great role in this decision.
Anonymous | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

IBM Control Desk

  • Due to our company being highly focused on IBM Maximo implementation and support, IBM Control Desk is a necessary tool for tracking and support of said Maximo implementations.
  • By implementing IBM Control Desk as the main resource for support, the investment made has been very satisfactory and has brought us an increase in response time and management of tickets.
Anonymous | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Control Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
IBM Control Desk
8.0

Likelihood to Renew

Axios Assyst
10.0
IBM Control Desk

Support Rating

Axios Assyst
IBM Control Desk
5.0

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