What users are saying about
6 Ratings
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Score 6 out of 100
1 Rating
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Score 5 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

InvGate Service Desk

This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited
Kevin Smith | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
InvGate Service Desk
3.1
Organize and prioritize service tickets
Axios Assyst
10.0
InvGate Service Desk
5.0
Expert directory
Axios Assyst
9.0
InvGate Service Desk
1.0
Service restoration
Axios Assyst
9.0
InvGate Service Desk
1.0
Self-service tools
Axios Assyst
9.0
InvGate Service Desk
2.0
Subscription-based notifications
Axios Assyst
9.0
InvGate Service Desk
7.0
ITSM collaboration and documentation
Axios Assyst
9.0
InvGate Service Desk
5.0
ITSM reports and dashboards
Axios Assyst
7.0
InvGate Service Desk
1.0

ITSM asset management

Axios Assyst
9.0
InvGate Service Desk
1.0
Configuration mangement
Axios Assyst
10.0
InvGate Service Desk
1.0
Asset management dashboard
Axios Assyst
9.0
InvGate Service Desk
1.0
Policy and contract enforcement
Axios Assyst
8.0
InvGate Service Desk

Change management

Axios Assyst
8.7
InvGate Service Desk
1.0
Change requests repository
Axios Assyst
10.0
InvGate Service Desk
1.0
Change calendar
Axios Assyst
7.0
InvGate Service Desk
Service-level management
Axios Assyst
9.0
InvGate Service Desk
1.0

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

InvGate Service Desk

  • Set-up of system.
  • GUI is user-friendly.
Kevin Smith | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

InvGate Service Desk

  • The database for back-end is clunky and cryptic, and it is very hard to access data.
  • The reporting functions are really lacking.
Kevin Smith | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

InvGate Service Desk

No score
No answers yet
No answers on this topic

Support Rating

Axios Assyst

No score
No answers yet
No answers on this topic

InvGate Service Desk

InvGate Service Desk 1.0
Based on 2 answers
This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week.
Kevin Smith | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

InvGate Service Desk

At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running
Kevin Smith | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

InvGate Service Desk

  • Upfront, it had a very good ROI compared to a homegrown system that was being used.
  • Allows users to submit issues to get MFG back up and running.
Kevin Smith | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

InvGate Service Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
InvGate Service Desk
5.0

Likelihood to Renew

Axios Assyst
10.0
InvGate Service Desk

Support Rating

Axios Assyst
InvGate Service Desk
1.0

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