What users are saying about
6 Ratings
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Score 6 out of 100
13 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

KACE Asset Management Appliance

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
KACE Asset Management Appliance
Organize and prioritize service tickets
Axios Assyst
10.0
KACE Asset Management Appliance
Expert directory
Axios Assyst
9.0
KACE Asset Management Appliance
Service restoration
Axios Assyst
9.0
KACE Asset Management Appliance
Self-service tools
Axios Assyst
9.0
KACE Asset Management Appliance
Subscription-based notifications
Axios Assyst
9.0
KACE Asset Management Appliance
ITSM collaboration and documentation
Axios Assyst
9.0
KACE Asset Management Appliance
ITSM reports and dashboards
Axios Assyst
7.0
KACE Asset Management Appliance

ITSM asset management

Axios Assyst
9.0
KACE Asset Management Appliance
Configuration mangement
Axios Assyst
10.0
KACE Asset Management Appliance
Asset management dashboard
Axios Assyst
9.0
KACE Asset Management Appliance
Policy and contract enforcement
Axios Assyst
8.0
KACE Asset Management Appliance

Change management

Axios Assyst
8.7
KACE Asset Management Appliance
Change requests repository
Axios Assyst
10.0
KACE Asset Management Appliance
Change calendar
Axios Assyst
7.0
KACE Asset Management Appliance
Service-level management
Axios Assyst
9.0
KACE Asset Management Appliance

IT Asset Management

Axios Assyst
KACE Asset Management Appliance
2.2
Software and hardware inventory tracking
Axios Assyst
KACE Asset Management Appliance
7.0
License management
Axios Assyst
KACE Asset Management Appliance
1.0
Asset lifecycle monitoring
Axios Assyst
KACE Asset Management Appliance
1.0
Contract management
Axios Assyst
KACE Asset Management Appliance
1.0
Asset relationship management
Axios Assyst
KACE Asset Management Appliance
1.0

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

KACE Asset Management Appliance

  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
Todd Frazier | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

KACE Asset Management Appliance

  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

KACE Asset Management Appliance

DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM!It has been a great addition to our County IT tools!
Todd Frazier | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

KACE Asset Management Appliance

  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
Anonymous | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KACE Asset Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
KACE Asset Management Appliance
5.0

Likelihood to Renew

Axios Assyst
10.0
KACE Asset Management Appliance

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