What users are saying about
6 Ratings
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Score 6 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

Micro Focus Asset Manager

Asset Manager is great for people who understand the Software Development Lifecycle and are familiar with the terminology, however for a new assistant, or a new novice user, the software can seem over-whelming with the rather confusing terminology and a multitude of tabs that open up. It's definitely great software to use for a professional PM, however an assistant would be lost in the tools being offered.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
Micro Focus Asset Manager
Organize and prioritize service tickets
Axios Assyst
10.0
Micro Focus Asset Manager
Expert directory
Axios Assyst
9.0
Micro Focus Asset Manager
Service restoration
Axios Assyst
9.0
Micro Focus Asset Manager
Self-service tools
Axios Assyst
9.0
Micro Focus Asset Manager
Subscription-based notifications
Axios Assyst
9.0
Micro Focus Asset Manager
ITSM collaboration and documentation
Axios Assyst
9.0
Micro Focus Asset Manager
ITSM reports and dashboards
Axios Assyst
7.0
Micro Focus Asset Manager

ITSM asset management

Axios Assyst
9.0
Micro Focus Asset Manager
Configuration mangement
Axios Assyst
10.0
Micro Focus Asset Manager
Asset management dashboard
Axios Assyst
9.0
Micro Focus Asset Manager
Policy and contract enforcement
Axios Assyst
8.0
Micro Focus Asset Manager

Change management

Axios Assyst
8.7
Micro Focus Asset Manager
Change requests repository
Axios Assyst
10.0
Micro Focus Asset Manager
Change calendar
Axios Assyst
7.0
Micro Focus Asset Manager
Service-level management
Axios Assyst
9.0
Micro Focus Asset Manager

IT Asset Management

Axios Assyst
Micro Focus Asset Manager
10.0
Software and hardware inventory tracking
Axios Assyst
Micro Focus Asset Manager
10.0
License management
Axios Assyst
Micro Focus Asset Manager
10.0
Asset lifecycle monitoring
Axios Assyst
Micro Focus Asset Manager
10.0
Contract management
Axios Assyst
Micro Focus Asset Manager
10.0
Asset relationship management
Axios Assyst
Micro Focus Asset Manager
10.0

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

Micro Focus Asset Manager

  • Export Excel function
  • Notifications
  • Display set up
  • Contract to asset relationship
Sean McManus, CSAM | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

Micro Focus Asset Manager

  • I think it lacks improvements, especially in technical support. It would be nice to have a live chat with features to send screenshots.
Isabella Houghton | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

Micro Focus Asset Manager

Micro Focus Asset Manager 6.0
Based on 1 answer
I find HP Asset Manager useful but sometimes too much data needs to be entered.
Sean McManus, CSAM | TrustRadius Reviewer

Usability

Axios Assyst

No score
No answers yet
No answers on this topic

Micro Focus Asset Manager

Micro Focus Asset Manager 6.0
Based on 1 answer
I have used 2 systems (chevron and HPAM), each has it's pluses and minuses.Once I was comfortable with the system I gave it an above average score
Sean McManus, CSAM | TrustRadius Reviewer

Support Rating

Axios Assyst

No score
No answers yet
No answers on this topic

Micro Focus Asset Manager

Micro Focus Asset Manager 8.0
Based on 3 answers
It is good, but as I said before, I would like you to have a live chat, where screenshots can be attached, so that technical support solves any problem we have more quickly.
Isabella Houghton | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

Micro Focus Asset Manager

HP Asset Manager is definitely enterprise grade, whereas the other asset Management programs I have are specific to either one industry or a smaller locations that might not need the deep analysis & reporting functionalities & tools that are provided by HP. The cost is indeed higher than other programs like Fox Graphic Tracker (Internal Software) and Samange that I have used in the past, but for a large enterprise with multiple ongoing projects, HP Asset Manager is the way to go !
Anonymous | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

Micro Focus Asset Manager

  • HP Asset Manager is great for compliance purposes. We know we have all the licenses in place when needed for upgrades or yearly reviews. Saves us times.
  • Ability to track & print reports saves PMs time in quartely reviews.
  • Great way to prepare for any presentations by the use of analytical tools which saves us money in investing in other software for presentation purposes.
Anonymous | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Micro Focus Asset Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
Micro Focus Asset Manager
10.0

Likelihood to Renew

Axios Assyst
10.0
Micro Focus Asset Manager
6.0

Usability

Axios Assyst
Micro Focus Asset Manager
6.0

Support Rating

Axios Assyst
Micro Focus Asset Manager
8.0

Implementation Rating

Axios Assyst
Micro Focus Asset Manager
5.0

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