What users are saying about
6 Ratings
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Score 6 out of 100
43 Ratings
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Score 8 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

System Center Service Manager

I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
Mostafa Dakam | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
System Center Service Manager
7.5
Organize and prioritize service tickets
Axios Assyst
10.0
System Center Service Manager
8.0
Expert directory
Axios Assyst
9.0
System Center Service Manager
7.1
Service restoration
Axios Assyst
9.0
System Center Service Manager
6.9
Self-service tools
Axios Assyst
9.0
System Center Service Manager
7.6
Subscription-based notifications
Axios Assyst
9.0
System Center Service Manager
7.1
ITSM collaboration and documentation
Axios Assyst
9.0
System Center Service Manager
8.6
ITSM reports and dashboards
Axios Assyst
7.0
System Center Service Manager
7.5

ITSM asset management

Axios Assyst
9.0
System Center Service Manager
7.6
Configuration mangement
Axios Assyst
10.0
System Center Service Manager
9.1
Asset management dashboard
Axios Assyst
9.0
System Center Service Manager
7.7
Policy and contract enforcement
Axios Assyst
8.0
System Center Service Manager
6.1

Change management

Axios Assyst
8.7
System Center Service Manager
6.8
Change requests repository
Axios Assyst
10.0
System Center Service Manager
6.2
Change calendar
Axios Assyst
7.0
System Center Service Manager
6.2
Service-level management
Axios Assyst
9.0
System Center Service Manager
7.9

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

System Center Service Manager

  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
Anonymous | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

System Center Service Manager

  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
Matthew Smith | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

System Center Service Manager

No score
No answers yet
No answers on this topic

Support Rating

Axios Assyst

No score
No answers yet
No answers on this topic

System Center Service Manager

System Center Service Manager 8.4
Based on 3 answers
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
Mostafa Dakam | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

System Center Service Manager

We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
Anonymous | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

System Center Service Manager

  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
Anonymous | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

System Center Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
System Center Service Manager
8.0

Likelihood to Renew

Axios Assyst
10.0
System Center Service Manager

Support Rating

Axios Assyst
System Center Service Manager
8.4

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