IFS Assyst vs. Oracle IT Service Management Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IFS Assyst
Score 10.0 out of 10
N/A
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
Oracle IT Service Management Suite
Score 1.5 out of 10
N/A
Oracle ITSM suite for enterprises was a suite of tools for managing, tracking, and servicing IT based on the Siebel HelpDesk. The suite is now End of Life, Oracle no longer offers the suite for sale.N/A
Pricing
IFS AssystOracle IT Service Management Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IFS AssystOracle IT Service Management Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IFS AssystOracle IT Service Management Suite
Top Pros
Top Cons
Features
IFS AssystOracle IT Service Management Suite
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
IFS Assyst
8.9
1 Ratings
9% above category average
Oracle IT Service Management Suite
6.8
1 Ratings
18% below category average
Organize and prioritize service tickets10.01 Ratings5.01 Ratings
Expert directory9.01 Ratings8.01 Ratings
Service restoration9.01 Ratings6.01 Ratings
Self-service tools9.01 Ratings8.01 Ratings
Subscription-based notifications9.01 Ratings00 Ratings
ITSM collaboration and documentation9.01 Ratings00 Ratings
ITSM reports and dashboards7.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
IFS Assyst
9.0
1 Ratings
9% above category average
Oracle IT Service Management Suite
-
Ratings
Configuration mangement10.01 Ratings00 Ratings
Asset management dashboard9.01 Ratings00 Ratings
Policy and contract enforcement8.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
IFS Assyst
8.7
1 Ratings
4% above category average
Oracle IT Service Management Suite
6.0
1 Ratings
33% below category average
Change requests repository10.01 Ratings7.01 Ratings
Change calendar7.01 Ratings4.01 Ratings
Service-level management9.01 Ratings7.01 Ratings
Best Alternatives
IFS AssystOracle IT Service Management Suite
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IFS AssystOracle IT Service Management Suite
Likelihood to Recommend
9.0
(2 ratings)
6.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
IFS AssystOracle IT Service Management Suite
Likelihood to Recommend
IFS
I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Read full review
Oracle
It is helpful when someone wants to reassign issues and delegate tasks to other co-workers. However, it is not a good place for documentation because it is difficult to navigate older issue tickets. This is my personal experience with RightNow, an Oracle application used to manage our incident reports and project tracking documents
Read full review
Pros
IFS
  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Read full review
Oracle
  • It kept a log of all our issue tickets going back many years.
  • Oracle made it easy to collaborate on issue tickets and work with my team members.
  • It offered a number of features for formatting and inserting images and links, to make our issue tickets resemble an email.
  • Oracle helped our department to delegate issue tickets and monitor each other's projects.
Read full review
Cons
IFS
  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Read full review
Oracle
  • The search function was very poor, which made it difficult to find our issue tickets in RightNow.
  • The Reply feature was kind of messy at times, it was difficult to find out who originally sent in tickets and reply all to people.
  • It could have looked a bit sleeker, it looked somewhat outdated in the RightNow function.
Read full review
Likelihood to Renew
IFS
At this point, we are stuck with it. We can't afford a change at this point.
Read full review
Oracle
No answers on this topic
Alternatives Considered
IFS
Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Read full review
Oracle
No answers on this topic
Return on Investment
IFS
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Read full review
Oracle
  • It was helpful because it was our only system for organizing incident reports, and it was where I worked 70% of the time to correspond with our customers.
  • The interface was sometimes time-consuming to use, and I wondered if there would have been a more streamlined program to use. It made our work seem slow at times.
  • This program did provide us with a back-log of all of our issues, so it was important for us to use to in order to find repeated incident reports.
Read full review
ScreenShots