What users are saying about
6 Ratings
6 Ratings
6 Ratings
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Score 6 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

Tanium

Tanium is suitable in any sort of organization where you want to look at your machines and what kind of applications they are running. One good example is removing an application from where it is not supposed to be in the organization. By using Tanium trace with basic English, first you can search all the machines which have that application, and second you can create a package either through a power shell command or CLI command and remove that application from all the machines at once.This is really saves lot of manual work, time, and also helps in balancing assets across an organization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
Tanium
Organize and prioritize service tickets
Axios Assyst
10.0
Tanium
Expert directory
Axios Assyst
9.0
Tanium
Service restoration
Axios Assyst
9.0
Tanium
Self-service tools
Axios Assyst
9.0
Tanium
Subscription-based notifications
Axios Assyst
9.0
Tanium
ITSM collaboration and documentation
Axios Assyst
9.0
Tanium
ITSM reports and dashboards
Axios Assyst
7.0
Tanium

ITSM asset management

Axios Assyst
9.0
Tanium
Configuration mangement
Axios Assyst
10.0
Tanium
Asset management dashboard
Axios Assyst
9.0
Tanium
Policy and contract enforcement
Axios Assyst
8.0
Tanium

Change management

Axios Assyst
8.7
Tanium
Change requests repository
Axios Assyst
10.0
Tanium
Change calendar
Axios Assyst
7.0
Tanium
Service-level management
Axios Assyst
9.0
Tanium

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

Tanium

  • Tanium helps in identifying a list of infected machines with any vulnerabilities. For example if we create a package with list of Windows vulnerabilities, it will push the package through its sensors to all the nodes, and trace out the infected machines in our organization.
  • It helps in adding IOC's which helps us in track down the hashes or shah files existing with that IOC 's machines.
  • The most impressive thing about Tanium is that it can quarantine the machine of our choice without connecting to the network, which really helps a lot of times in containment of any infected machines.
Anonymous | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

Tanium

  • One issue is its ring topology, as the data is stored in central hubs and pushed through its peer nodes. If the central hub fails, then the associated node will also result in failure.
  • Another problem is that all Tanium management is on premises requiring the customer to maintain it. If we want ask any help from Tanium support we always get a response like "you are maintaining it yourselves and it's your responsibility.
  • The Tanium User Interface could be improved a bit as, although the tool is rich in performance, a more impressive UI might really attract new customers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

Tanium

No score
No answers yet
No answers on this topic

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

Tanium

Tanium is best for identifying infrastructure infections, and it is easy use where a user who has basic English knowledge can search his queries very easily. Tanium's exceptional feature is quarantining the machine from network, and this is a really impressive feature which should gain them new customers. Tanium helps in removing the suspicious application quickly, which saves time and manual work.
Anonymous | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

Tanium

  • Adding the IOC 's tracing infected machines, and removing unwanted applications quickly.
  • Quarantine the infected machine from the network in order to prevent it from causing damage or infecting other machines.
  • The user interface could be improved.
Anonymous | TrustRadius Reviewer

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tanium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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