6 Ratings
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Score 6 out of 100
1 Rating
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Score 9.1 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

xAssets IT Asset Management Software

We run a large environment where managing agents and clients would be difficult, but this software doesn't require either. We use it a lot from our iPhones accessing the software from anywhere in the office and even from home.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
xAssets IT Asset Management Software
Organize and prioritize service tickets
Axios Assyst
10.0
xAssets IT Asset Management Software
Expert directory
Axios Assyst
9.0
xAssets IT Asset Management Software
Service restoration
Axios Assyst
9.0
xAssets IT Asset Management Software
Self-service tools
Axios Assyst
9.0
xAssets IT Asset Management Software
Subscription-based notifications
Axios Assyst
9.0
xAssets IT Asset Management Software
ITSM collaboration and documentation
Axios Assyst
9.0
xAssets IT Asset Management Software
ITSM reports and dashboards
Axios Assyst
7.0
xAssets IT Asset Management Software

ITSM asset management

Axios Assyst
9.0
xAssets IT Asset Management Software
Configuration mangement
Axios Assyst
10.0
xAssets IT Asset Management Software
Asset management dashboard
Axios Assyst
9.0
xAssets IT Asset Management Software
Policy and contract enforcement
Axios Assyst
8.0
xAssets IT Asset Management Software

Change management

Axios Assyst
8.7
xAssets IT Asset Management Software
Change requests repository
Axios Assyst
10.0
xAssets IT Asset Management Software
Change calendar
Axios Assyst
7.0
xAssets IT Asset Management Software
Service-level management
Axios Assyst
9.0
xAssets IT Asset Management Software

IT Asset Management

Axios Assyst
xAssets IT Asset Management Software
9.1
Software and hardware inventory tracking
Axios Assyst
xAssets IT Asset Management Software
9.1
License management
Axios Assyst
xAssets IT Asset Management Software
9.1
Asset lifecycle monitoring
Axios Assyst
xAssets IT Asset Management Software
9.1
Asset relationship management
Axios Assyst
xAssets IT Asset Management Software
9.1

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

xAssets IT Asset Management Software

  • Network discovery--with no agents to manage is great and its very fast
  • Reporting--custom reports, charts and PDFs; the software also emails monthly reports automatically
  • Users only see the data and menus they need, so no training needed and the UI is focused
  • No clients to install; we can use it from any browser and from our cell phones
  • Upgrades are done quickly; we've never needed to get involved, as they do it for us
Anonymous | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

xAssets IT Asset Management Software

  • Looking forward to using their full endpoint management system, which is under development
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

xAssets IT Asset Management Software

No score
No answers yet
No answers on this topic

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

xAssets IT Asset Management Software

No answers on this topic

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

xAssets IT Asset Management Software

No answers on this topic

Screenshots

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Axios Assyst Editions & Modules

Additional Pricing Details

xAssets IT Asset Management Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0.00*

* Complex requirements may require implementation services

xAssets IT Asset Management Software Editions & Modules

On-premise Edition
Enterprise Edition$0.00
    SaaS Edition
    Express Edition - free for one user$0.00
      Additional Pricing Details
      Express edition is free to qualifying customers for a single user. Pricing then depends on additional users and number of assets and discovered nodes. Enterprise edition provides enterprise level scalability, security and configurability suitable for medium and large enterprises.

      Rating Summary

      Likelihood to Recommend

      Axios Assyst
      9.0
      xAssets IT Asset Management Software
      9.1

      Likelihood to Renew

      Axios Assyst
      10.0
      xAssets IT Asset Management Software

      Add comparison