AxisCare Home Care Software vs. Connecteam

Approximately, 3 years ago our business was using Excel spreadsheets and a cell phone to communicate to the caregivers about available visits as well as tracking who they are assigned to. This process took most of my 9 hour work day. With AxisCare Home Care Software having the Real Time View, Open Visits Requests Report, the Open Visit Note, and the Chat feature, I am able to do in 2 hours what it took 7 hours before. I feel I am more efficient, communicate better, and feel better knowing the client does have someone assigned to his or her visit.

Incentivized

I have actually recommended this platform 3 times to fellow contractors and one farmer within the last month. It is easy to set up and intuitive for employees. Our team begged us to keep in after our initial trial and requested we never return to paper time cards. Once you approve time cards it is so easy to run your payroll report and do payroll

Incentivized

• Custom forms - being able to make forms exactly how we want and as specific as we need covers so many bases that we were finding gaps in before
• Mandatory fields make it so easy to find and fix missing information for all our needed partners
• Overall user friendliness, the system is intuitive and easy to learn
• Reporting options - there are so many reports to help easily find information

Incentivized

• Daily team productivity with time clock feature
• Easy of running weekly payroll reports
• Employees to manage and own their time before being approved for payroll
• Easy to add absences and PTO
• Free until you need more than 10 users
• It is great that you can tell where your employees are logging in from ie the office, home or in the field

Incentivized

• Refresh time after changes are entered on a schedule. Sometimes there is a lag in the update on the caregiver side.
• Changing set schedules can sometimes be a little much since you have to scroll through the AM and PM time by each minute, instead of being able to enter a time.
• I cannot think of anything else. Most everything works well.

• Adding the ability for employee to be able to set up their own reminders would be beneficial for those that seem to forget to clock in or out

Incentivized

The program is very easy to navigate and there are new features I am learning along the way that have come in handy.

Our team like the product and uses it so there is no reason to change. It works, it is easy, saves us time and headaches

Incentivized

I appreciate the variety of options available for use from scheduling to marketing, it is very helpful. I think it can definitely be overwhelming for new folks being introduced to it because there is a lot packed into AxisCare. the beta menu/options i think are wonderful change from the original and again, i think the visual icons is always appreciated for folks

My team is not tech savvy and they were able to implement immediately without issues. Even new team members after a brief education on what app to download they get it

Incentivized

We had no issues with the availability of the system, it has been reliable so far, the only issues were geo location at some point due to staff being in rural areas, geo location will fail to pick up.

Some of the pages load slowly and there's issues with the downloads

We have a couple people who work for our company that are in close contact with the support team at AxisCare who provide quick feedback and solutions whenever we have an issue.

The training was easy to implement and understand. We had no issues completing all the training offered by the Axis staff. They were all very knowledgeable about the product and walked us through every step until the go-live day. We did the hand-holding until the end, our staff was very pleased with the patience of our trainers and thankful for their understanding, helping to be sure we were well-trained and ready for our go-live date. We are grateful. Thanks again to the trainers.

I would give this training a high rating because it was thorough and easy to understand. The trainers were detailed and very helpful throughout the transition process. They promptly addressed any concerns or issues, making it simple to set up the new Axis system and app. The support received when we encountered minor issues was excellent as well; they worked with us until everything was functioning properly. Overall, the experience was smooth and effective, leading to a successful implementation of the system.

It's easy don't stress just do it

Incentivized

We used eRSP solutions before switching to AxisCare Home Care Software. I think AxisCare Home Care Software does a better job at organization and definitely better with customization than eRSP. AxisCare Home Care Software also has more features than eRSP did.

Incentivized

We looked at Homebase and talked to a few organizations that were using it but after reviewing the features and easy of implementation Connecteam won

Incentivized

Very affordable

The system offered what we needed.

• AxisCare data is critical to our company profitability, growth, and efficiency. The ability to utilize data effectively provides us with the means to grow and expand responsibly.
• Our projections for business growth suggest we will double our new client setup labor (AxisCare setup) for the same amount of profit stream. Only with the efficiency of AxisCare will it be possible to support the added labor required for this effort.
• End of month reports, quarterly reports, progress notes, and billing data are supported well by AxisCare. These items could be streamlined to further reduce our data processing labor.
• AxisCare is missing client associated protocol plans and other risk assessment documents. These should be available to the client and caregiver as associated with the needs of that client.

• Before Connecteam I hated "Payroll Mondays" because it took a few hours to do everyone's time and upload it for the accountant. Now it takes maybe 15 mintues to do the entire process. I feel like it is more accurate and definitely less time-consuming - saving me money in the long run.
• Connecteam has also allowed for quick glance time management to reduce overtime. Having accurate info allowing us to redeploy team members as needed and get other off the clock sooner. Or if we are having OT it is not a surprise - we can plan for it
• Our accountant has love the reporting and has even recommended it to other small business because it provides all the info needed.

Incentivized