AxisCare Home Care Software vs. MatrixCare

Approximately, 3 years ago our business was using Excel spreadsheets and a cell phone to communicate to the caregivers about available visits as well as tracking who they are assigned to. This process took most of my 9 hour work day. With AxisCare Home Care Software having the Real Time View, Open Visits Requests Report, the Open Visit Note, and the Chat feature, I am able to do in 2 hours what it took 7 hours before. I feel I am more efficient, communicate better, and feel better knowing the client does have someone assigned to his or her visit.

Incentivized

MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits. I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.

Incentivized

• Custom forms - being able to make forms exactly how we want and as specific as we need covers so many bases that we were finding gaps in before
• Mandatory fields make it so easy to find and fix missing information for all our needed partners
• Overall user friendliness, the system is intuitive and easy to learn
• Reporting options - there are so many reports to help easily find information

Incentivized

• Store resident files, forms and scanned documents in a convenient location.
• Navigate through each level of facility care for the super users is easy.
• Security settings to make sure users can see what they need, not overly public per HIPPA rules.

Incentivized

• Refresh time after changes are entered on a schedule. Sometimes there is a lag in the update on the caregiver side.
• Changing set schedules can sometimes be a little much since you have to scroll through the AM and PM time by each minute, instead of being able to enter a time.
• I cannot think of anything else. Most everything works well.

• The reports can be challenging to run, having to reset the search criteria each time.
• The MatrixCare program is not easily used on tablets.
• There are some limitations with regards to the POC ability.
• When the internet is down, there is not an offline version to be used in the interim.

Incentivized

The program is very easy to navigate and there are new features I am learning along the way that have come in handy.

I appreciate the variety of options available for use from scheduling to marketing, it is very helpful. I think it can definitely be overwhelming for new folks being introduced to it because there is a lot packed into AxisCare. the beta menu/options i think are wonderful change from the original and again, i think the visual icons is always appreciated for folks

We had no issues with the availability of the system, it has been reliable so far, the only issues were geo location at some point due to staff being in rural areas, geo location will fail to pick up.

Some of the pages load slowly and there's issues with the downloads

We have a couple people who work for our company that are in close contact with the support team at AxisCare who provide quick feedback and solutions whenever we have an issue.

I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.

Incentivized

The training was easy to implement and understand. We had no issues completing all the training offered by the Axis staff. They were all very knowledgeable about the product and walked us through every step until the go-live day. We did the hand-holding until the end, our staff was very pleased with the patience of our trainers and thankful for their understanding, helping to be sure we were well-trained and ready for our go-live date. We are grateful. Thanks again to the trainers.

I would give this training a high rating because it was thorough and easy to understand. The trainers were detailed and very helpful throughout the transition process. They promptly addressed any concerns or issues, making it simple to set up the new Axis system and app. The support received when we encountered minor issues was excellent as well; they worked with us until everything was functioning properly. Overall, the experience was smooth and effective, leading to a successful implementation of the system.

We used eRSP solutions before switching to AxisCare Home Care Software. I think AxisCare Home Care Software does a better job at organization and definitely better with customization than eRSP. AxisCare Home Care Software also has more features than eRSP did.

Incentivized

MatrixCare is being used as it was already implemented with the branch of business that was acquire, but, MatrixCare does the best out of all of our different clinical based systems

Incentivized

Very affordable

The system offered what we needed.

• AxisCare data is critical to our company profitability, growth, and efficiency. The ability to utilize data effectively provides us with the means to grow and expand responsibly.
• Our projections for business growth suggest we will double our new client setup labor (AxisCare setup) for the same amount of profit stream. Only with the efficiency of AxisCare will it be possible to support the added labor required for this effort.
• End of month reports, quarterly reports, progress notes, and billing data are supported well by AxisCare. These items could be streamlined to further reduce our data processing labor.
• AxisCare is missing client associated protocol plans and other risk assessment documents. These should be available to the client and caregiver as associated with the needs of that client.

• I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
• Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
• A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.

Incentivized