AxisCare Home Care Software vs. Sage HR

AxisCare organizes clock-in and clock-out events well for caregivers with nice options for ADLs and daily notes. Caregivers appreciate the simplicity of the mobile application. The support of Oregon EVV data reporting is partially complete but does require some manual data processing. A large number of pre-configured reports are available and the option to create custom reports from available data is well designed. The cloud based approach for data collection, storage, and reporting is thoughtfully designed and in our experience uptime for this system has been excellent. Phone (and other support options) are available but sometimes issues need several follow up calls for resolution.

Keeping an accurate time off calendar, with specific buckets, is extremely important. It has helped my company grow without having to manage things in Excel. Also, implementing an annual review process by using CakeHR has been very clean and transparent with my employees. This also allows me to see year over year. In years past, we used Word or a Jotform which made it challenging to pull up years past.

Incentivized

• Creating clients schedules
• How easy it is for staff to see their schedules and clock in and out
• How easy it is to run billing
• The app is very user friendly

• Employee self service - the apps and desktops GUIs are very intuitive.
• Leave management - this manages itself through the app and system, saves lots of admin.
• Customization - you can tailor the system more and more to suit your specific needs.
• Updates and Customer Service - the CakeHR team gave dedicated a lot of time to bring out weekly updates and systems improvements which shows they are dedicated to making this a great product - the fact that they were bought by Se recently is also testament to their ongoing mission.

Incentivized

• Please add features that allow block days (for clients) that don't require service on a particular day(s)... similar to availability blocks for staff profile
• Please do not remove the old Billing/Payroll reporting
• Please add more range of days on (or add custom range) to Date Options under Real Time view under Scheduling
• Please add a feature where an automated message to all staff that are messaging after hours/weekends/holidays to our organization and its proxies. For example, when a staff calls in sick on a Saturday shift, the AxisCare messaging should prompt a message stating, "Caring Touch Home Health Care Inc. is open Mon-Fri from 9AM - 5PM, and closed on Statutory Holidays. If you're messaging due to emergency sick call or running late, and/or medical emergencies pertaining to an existing client, please call xxx-xxx-xxxx and leave a detailed message, AxisCare messaging does not immediately notify CTHHC managers afterhours."

Incentivized

• Some features available in other HR products have not been available in Cake in the past (Performance, ATS), however, these are being rolled out now.
• The user experience for the Admin interface is not completely intuitive.
• Overall look and feel could be updated one day.

Im satified with the system and the support team it offers

It is easy to navigate.

Easy to use and navigate. Staff have all commented on how easy it is for them to view payslips and holidays on the app.

We had no issues with the availability of the system, it has been reliable so far, the only issues were geo location at some point due to staff being in rural areas, geo location will fail to pick up.

Some of the pages load slowly and there's issues with the downloads

I love the support team. Each time I had any problems or questions, they solved the issues quickly, and they called me back promptly if requested.

Customer support is amazing. There are times I post a question and I don't get back to support. They will always follow-up with an email to make sure our questions are answered. I even had a call with Julianna who was wonderful and very personable. You definitely get a level us service that exceeds most companies. Keep up the good work CakeHR.

Incentivized

The training was easy to implement and understand, we had no issues completing all the training offered

Training was thorough and easy to understand. Trainers were very detailed and helpful during the transition. They answered any concern or issues we had, it was very easy.

Axis Care has significantly streamlined our home care operations. The user-friendly interface makes it easy for both caregivers and administrators to navigate the system. The real-time view is particularly impressive, eliminating the need for constant screen refreshes. This allows me to stay on top of client and caregiver updates instantaneously, ensuring a more efficient workflow. Additionally, the system boasts impressive responsiveness with fast loading times, which is crucial when managing a busy schedule. I'd also like to commend Axis Care's commitment to user training. The comprehensive library of training videos has been an invaluable resource throughout the years. These videos not only provided initial onboarding support but also serve as a great reference for ongoing learning and familiarization with new features. This commitment to user education has demonstrably improved our team's efficiency and overall satisfaction with the software.

Incentivized

Bamboo is more versatile for large enterprises where as Sage HR is better for smaller/mid-size businesses. Both systems have very similar features and functionality. Sage HR has great tools for companies with multiple locations which has benefitted us in tracking employees' time, resources, and performance. Both have similar customer service and it really comes down to what features you are wanting to focus on as a business.

Incentivized

Very affordable

The system offered what we needed.

• AxisCare data is critical to our company profitability, growth, and efficiency. The ability to utilize data effectively provides us with the means to grow and expand responsibly.
• Our projections for business growth suggest we will double our new client setup labor (AxisCare setup) for the same amount of profit stream. Only with the efficiency of AxisCare will it be possible to support the added labor required for this effort.
• End of month reports, quarterly reports, progress notes, and billing data are supported well by AxisCare. These items could be streamlined to further reduce our data processing labor.
• AxisCare is missing client associated protocol plans and other risk assessment documents. These should be available to the client and caregiver as associated with the needs of that client.

• Saved me lots of admin time with employee self service.
• I can run this system by myself for over 100 employees so no need to hire extra staff to manage.
• Easy performance management allows the business to review and appraise employees and make everything more efficient (cost and time).

Incentivized