What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 10 reviews and ratings
Jira Software
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Top Rated
2505 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 2505 reviews and ratings
Feature Set Ratings
Project Management

6.8
Axosoft
68%

Jira Software
Feature Set Not Supported
N/A
Axosoft ranks higher in 13/13 features
Axosoft ranks higher in 13/13 features
Task Management

8.0
80%
3 Ratings

N/A
0 Ratings
Resource Management

7.3
73%
2 Ratings

N/A
0 Ratings
Gantt Charts

9.0
90%
1 Rating

N/A
0 Ratings
Scheduling

7.0
70%
1 Rating

N/A
0 Ratings
Workflow Automation

7.0
70%
3 Ratings

N/A
0 Ratings
Team Collaboration

7.0
70%
3 Ratings

N/A
0 Ratings
Support for Agile Methodology

9.3
93%
2 Ratings

N/A
0 Ratings
Support for Waterfall Methodology

9.0
90%
1 Rating

N/A
0 Ratings
Document Management

7.0
70%
2 Ratings

N/A
0 Ratings
Email integration

5.0
50%
3 Ratings

N/A
0 Ratings
Mobile Access

1.0
10%
1 Rating

N/A
0 Ratings
Timesheet Tracking

9.0
90%
1 Rating

N/A
0 Ratings
Change request and Case Management

3.0
30%
1 Rating

N/A
0 Ratings
Professional Services Automation

7.0
Axosoft
70%

Jira Software
Feature Set Not Supported
N/A
Axosoft ranks higher in 1/1 features
Axosoft ranks higher in 1/1 features
Quotes/estimates

7.0
70%
1 Rating

N/A
0 Ratings
Attribute Ratings
- Jira Software is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

6.0
Axosoft
60%
3 Ratings

8.6
Jira Software
86%
178 Ratings
Likelihood to Renew

Axosoft
N/A
0 Ratings

9.0
Jira Software
90%
35 Ratings
Usability

7.0
Axosoft
70%
1 Rating

8.0
Jira Software
80%
26 Ratings
Availability

Axosoft
N/A
0 Ratings

5.3
Jira Software
53%
6 Ratings
Performance

Axosoft
N/A
0 Ratings

8.0
Jira Software
80%
2 Ratings
Support Rating

5.0
Axosoft
50%
2 Ratings

8.7
Jira Software
87%
41 Ratings
Online Training

Axosoft
N/A
0 Ratings

8.0
Jira Software
80%
1 Rating
Implementation Rating

Axosoft
N/A
0 Ratings

9.0
Jira Software
90%
2 Ratings
Likelihood to Recommend
Axosoft
Axosoft is well suited as a project management tool for software teams looking to track workloads. Great tool for categorizing features, tasks, bugs, or a customized category into sprints. Companies can take advantage of the tracking aspects to create burndown charts or just to track employee time. I would say it is less appropriate for small task management like a to-do list type application because it has so many features that would go to waste. Furthermore, Axosoft is more geared towards development teams, but you could use it across departments if needed.

Verified User
Employee in Other
Computer Software Company, 11-50 employeesJira Software
The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.

Verified User
Employee in Marketing
Marketing & Advertising Company, 10,001+ employeesPros
Axosoft
- Sprint Planning - clear schedule views, easy to manipulate
- Reporting - ability to filter on multiple sets of criteria
- Logging - detailed audit trails to see what comments, changes, edits were made by whom and when

Verified User
Account Manager in Finance and Accounting
Information Technology and Services Company, 1-10 employeesJira Software
- Agile software development management and micromanagement with Scrum and Kanban.
- Agile planning and agile management with Kanban boards and custom boards, for projects and daily work.
- Agile and old-school bug tracking.
- Helpful reports on work done, workload, time tracking, Scrum sprints, planned vs. executed, etc.
- Super friendly setup on the cloud, with just one Gmail account (less than 2 minutes).
- Powerful on-premise alternative for large companies.
- You can mergen boards from different workflows!
- Really free full edition for 10 users.
Lead Consultant - Solutions Architect - Software Engineer
Ghia & Associates Engineering and Consulting GroupComputer Software, 1-10 employees
Cons
Axosoft
- A bit hard to use, or a steep learning curve. The UI isn't super intuitive at first, it took me awhile to pick it up and I had to get someone to basically show me what they recommend I set my filters and UI to.
- This might be a case of improper setup but when making tickets, there isn't an auto response, so we get a lot of duplicate tickets if a conversation happens on the emails before someone takes the case and replies through OnTime.

Verified User
Engineer in Information Technology
Human Resources Company, 51-200 employeesJira Software
- Management of the software is very difficult at times, although has improved.
- Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
- Better integration with Trello, would love to see this happen. Right now it's very clumsy.
Full Stack Developer
Community Impact NewspaperNewspapers, 201-500 employees
Pricing Details
Axosoft
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Axosoft Editions & Modules
—
Additional Pricing Details
—Jira Software
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per month
Jira Software Editions & Modules
Edition
Free | Free |
---|---|
Standard | 7.002 |
Premium | 14.002 |
Enterprise | Contact Sales |
- none
- Per User Per Month
- none
Additional Pricing Details
—Likelihood to Renew
Axosoft
No score
No answers yet
No answers on this topic
Jira Software
Jira Software 9.0
Based on 35 answers
While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.

Verified User
Consultant in Engineering
Real Estate Company, 1-10 employeesUsability
Axosoft
Axosoft 7.0
Based on 1 answer
Once you get the hang of Axosoft, I think it's easy to use however... getting the hang of it takes quite a bit of time. Additionally, once Axosoft makes an update, it can be difficult to find your bearings again. Like I said, once you know how to use the product, I think it's easy but it takes a bit to become comfortable and confident with Axosoft

Verified User
Account Manager in Finance and Accounting
Information Technology and Services Company, 1-10 employeesJira Software
Jira Software 8.0
Based on 26 answers
JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
Product Content Strategist
AdjustComputer Software, 201-500 employees
Support Rating
Axosoft
Axosoft 5.0
Based on 2 answers
No answer on this topic is available.
Jira Software
Jira Software 8.7
Based on 41 answers
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.

Verified User
Project Manager in Professional Services
Computer Software Company, 1001-5000 employeesOnline Training
Axosoft
No score
No answers yet
No answers on this topic
Jira Software
Jira Software 8.0
Based on 1 answer
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.

Verified User
Employee in Corporate
Telecommunications Company, 1001-5000 employeesImplementation Rating
Axosoft
No score
No answers yet
No answers on this topic
Jira Software
Jira Software 9.0
Based on 2 answers
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Director E-Commerce
Clover Technologies GroupRenewables & Environment, 10,001+ employees
Alternatives Considered
Axosoft
I actually like JIRA better, to me the UI is a lot cleaner. Easier to use, and search tickets.

Verified User
Engineer in Information Technology
Human Resources Company, 51-200 employeesJira Software
Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.

Verified User
Director in Other
Marketing & Advertising Company, 51-200 employeesReturn on Investment
Axosoft
- Allowed us to create an agile and flexible process that we can easily change when trying new things
- Allows easibility with cross department collaboration speeding up our release cycle and allowing us to have documentation ready on release day
- Bug tracking with priorities helps use track and fix urgent issues quickly and effectively.

Verified User
Employee in Other
Computer Software Company, 11-50 employeesJira Software
- Jira has positively made our company's daily activities much better organized
- With Jira we can track progress and follow up on tasks
- Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity
Quality Assurance with Test Automation
OmegaCodersInformation Technology & Services, 51-200 employees