What users are saying about
10 Ratings
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Top Rated
2505 Ratings
10 Ratings
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Score 8 out of 100

Jira Software

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Top Rated
2505 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Project Management

    6.8

    Axosoft

    68%

    Jira Software

    Feature Set Not Supported
    N/A
    Axosoft ranks higher in 13/13 features

    Task Management

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Resource Management

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Gantt Charts

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Scheduling

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Workflow Automation

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Team Collaboration

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    9.3
    93%
    2 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Document Management

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Email integration

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Mobile Access

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Timesheet Tracking

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Change request and Case Management

    3.0
    30%
    1 Rating
    N/A
    0 Ratings

    Professional Services Automation

    7.0

    Axosoft

    70%

    Jira Software

    Feature Set Not Supported
    N/A
    Axosoft ranks higher in 1/1 features

    Quotes/estimates

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Jira Software is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    6.0

    Axosoft

    60%
    3 Ratings
    8.6

    Jira Software

    86%
    178 Ratings

    Likelihood to Renew

    Axosoft

    N/A
    0 Ratings
    9.0

    Jira Software

    90%
    35 Ratings

    Usability

    7.0

    Axosoft

    70%
    1 Rating
    8.0

    Jira Software

    80%
    26 Ratings

    Availability

    Axosoft

    N/A
    0 Ratings
    5.3

    Jira Software

    53%
    6 Ratings

    Performance

    Axosoft

    N/A
    0 Ratings
    8.0

    Jira Software

    80%
    2 Ratings

    Support Rating

    5.0

    Axosoft

    50%
    2 Ratings
    8.7

    Jira Software

    87%
    41 Ratings

    Online Training

    Axosoft

    N/A
    0 Ratings
    8.0

    Jira Software

    80%
    1 Rating

    Implementation Rating

    Axosoft

    N/A
    0 Ratings
    9.0

    Jira Software

    90%
    2 Ratings

    Likelihood to Recommend

    Axosoft

    Axosoft is well suited as a project management tool for software teams looking to track workloads. Great tool for categorizing features, tasks, bugs, or a customized category into sprints. Companies can take advantage of the tracking aspects to create burndown charts or just to track employee time. I would say it is less appropriate for small task management like a to-do list type application because it has so many features that would go to waste. Furthermore, Axosoft is more geared towards development teams, but you could use it across departments if needed.
    Anonymous | TrustRadius Reviewer

    Jira Software

    The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
    Anonymous | TrustRadius Reviewer

    Pros

    Axosoft

    • Sprint Planning - clear schedule views, easy to manipulate
    • Reporting - ability to filter on multiple sets of criteria
    • Logging - detailed audit trails to see what comments, changes, edits were made by whom and when
    Anonymous | TrustRadius Reviewer

    Jira Software

    • Agile software development management and micromanagement with Scrum and Kanban.
    • Agile planning and agile management with Kanban boards and custom boards, for projects and daily work.
    • Agile and old-school bug tracking.
    • Helpful reports on work done, workload, time tracking, Scrum sprints, planned vs. executed, etc.
    • Super friendly setup on the cloud, with just one Gmail account (less than 2 minutes).
    • Powerful on-premise alternative for large companies.
    • You can mergen boards from different workflows!
    • Really free full edition for 10 users.
    Dustin Ghia | TrustRadius Reviewer

    Cons

    Axosoft

    • A bit hard to use, or a steep learning curve. The UI isn't super intuitive at first, it took me awhile to pick it up and I had to get someone to basically show me what they recommend I set my filters and UI to.
    • This might be a case of improper setup but when making tickets, there isn't an auto response, so we get a lot of duplicate tickets if a conversation happens on the emails before someone takes the case and replies through OnTime.
    Anonymous | TrustRadius Reviewer

    Jira Software

    • Management of the software is very difficult at times, although has improved.
    • Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
    • Better integration with Trello, would love to see this happen. Right now it's very clumsy.
    Jennifer Bland | TrustRadius Reviewer

    Pricing Details

    Axosoft

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Axosoft Editions & Modules

    Additional Pricing Details

    Jira Software

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per month

    Jira Software Editions & Modules

    Edition
    FreeFree
    Standard7.002
    Premium14.002
    EnterpriseContact Sales
    1. none
    2. Per User Per Month
    3. none
    Additional Pricing Details

    Likelihood to Renew

    Axosoft

    No score
    No answers yet
    No answers on this topic

    Jira Software

    Jira Software 9.0
    Based on 35 answers
    While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.
    Anonymous | TrustRadius Reviewer

    Usability

    Axosoft

    Axosoft 7.0
    Based on 1 answer
    Once you get the hang of Axosoft, I think it's easy to use however... getting the hang of it takes quite a bit of time. Additionally, once Axosoft makes an update, it can be difficult to find your bearings again. Like I said, once you know how to use the product, I think it's easy but it takes a bit to become comfortable and confident with Axosoft
    Anonymous | TrustRadius Reviewer

    Jira Software

    Jira Software 8.0
    Based on 26 answers
    JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
    Elissa Bernstein | TrustRadius Reviewer

    Support Rating

    Axosoft

    Axosoft 5.0
    Based on 2 answers
    No answer on this topic is available.

    Jira Software

    Jira Software 8.7
    Based on 41 answers
    Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
    Anonymous | TrustRadius Reviewer

    Online Training

    Axosoft

    No score
    No answers yet
    No answers on this topic

    Jira Software

    Jira Software 8.0
    Based on 1 answer
    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Axosoft

    No score
    No answers yet
    No answers on this topic

    Jira Software

    Jira Software 9.0
    Based on 2 answers
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Bo Acimovic | TrustRadius Reviewer

    Alternatives Considered

    Axosoft

    I actually like JIRA better, to me the UI is a lot cleaner. Easier to use, and search tickets.
    Anonymous | TrustRadius Reviewer

    Jira Software

    Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Axosoft

    • Allowed us to create an agile and flexible process that we can easily change when trying new things
    • Allows easibility with cross department collaboration speeding up our release cycle and allowing us to have documentation ready on release day
    • Bug tracking with priorities helps use track and fix urgent issues quickly and effectively.
    Anonymous | TrustRadius Reviewer

    Jira Software

    • Jira has positively made our company's daily activities much better organized
    • With Jira we can track progress and follow up on tasks
    • Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity
    Alexander Delivlaev | TrustRadius Reviewer

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