What users are saying about
9 Ratings
9 Ratings
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Score 6.6 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

Axosoft

I would mark Axosoft on seven as a whole as the process it has is helping and working well for our department, and we are managing the software releases with it without any significant issues. Work processes and email tagging is working as expected, and teams are being updated with the results and findings accordingly, so none of the sprints are ending in the dustbin.
Sohaib Ahmed Khattak - PCI QIR | TrustRadius Reviewer

Replicon Polaris PSA

It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Axosoft
6.9
Replicon Polaris PSA
Task Management
Axosoft
8.0
Replicon Polaris PSA
Resource Management
Axosoft
7.0
Replicon Polaris PSA
Gantt Charts
Axosoft
9.0
Replicon Polaris PSA
Scheduling
Axosoft
6.0
Replicon Polaris PSA
Workflow Automation
Axosoft
7.0
Replicon Polaris PSA
Team Collaboration
Axosoft
7.0
Replicon Polaris PSA
Support for Agile Methodology
Axosoft
9.0
Replicon Polaris PSA
Support for Waterfall Methodology
Axosoft
9.0
Replicon Polaris PSA
Document Management
Axosoft
7.0
Replicon Polaris PSA
Email integration
Axosoft
6.8
Replicon Polaris PSA
Mobile Access
Axosoft
1.0
Replicon Polaris PSA
Timesheet Tracking
Axosoft
8.0
Replicon Polaris PSA
Change request and Case Management
Axosoft
5.0
Replicon Polaris PSA

Professional Services Automation

Axosoft
7.0
Replicon Polaris PSA
Quotes/estimates
Axosoft
7.0
Replicon Polaris PSA

Pros

Axosoft

  • Customizable workflow steps help organize projects
  • Time tracking down to seconds helps to estimate sprints
  • Burndown charts let you know when to plan your next release
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

  • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
  • It's so easy use & maintain.
  • Support team is really impressive, seem to know their product.
  • Reporting is a breeze.
Rose Hill | TrustRadius Reviewer

Cons

Axosoft

  • Timing Out - when editing a story or bug, occasionally Axosoft will time out and all changes will be lost
  • Viewing past sprints can be hard to locate
  • Multiple users within a Story - Axosoft could do a better job managing multiple users on the same story
  • User Interface isn't entirely user friendly and looks a bit outdated
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

  • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
  • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
  • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
  • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
Meredith Buckley | TrustRadius Reviewer

Usability

Axosoft

Axosoft 7.0
Based on 1 answer
Once you get the hang of Axosoft, I think it's easy to use however... getting the hang of it takes quite a bit of time. Additionally, once Axosoft makes an update, it can be difficult to find your bearings again. Like I said, once you know how to use the product, I think it's easy but it takes a bit to become comfortable and confident with Axosoft
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

No score
No answers yet
No answers on this topic

Support Rating

Axosoft

Axosoft 5.6
Based on 2 answers
Mostly the admins work on the issues, but most of the users face such issues and errors which get fixed after a login/logout, but this causes a change in the faith for the product in a user's mind. Overall the product can be marked at a good level of usage as our teams are making additions to it and getting the required work out of it.
Sohaib Ahmed Khattak - PCI QIR | TrustRadius Reviewer

Replicon Polaris PSA

No score
No answers yet
No answers on this topic

Alternatives Considered

Axosoft

I actually like JIRA better, to me the UI is a lot cleaner. Easier to use, and search tickets.
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
Anonymous | TrustRadius Reviewer

Return on Investment

Axosoft

  • Allowed us to create an agile and flexible process that we can easily change when trying new things
  • Allows easibility with cross department collaboration speeding up our release cycle and allowing us to have documentation ready on release day
  • Bug tracking with priorities helps use track and fix urgent issues quickly and effectively.
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

  • Improvement in tracking employee hours & time off.
  • Improvement in assigning employee to projects.
  • Improvement for the account managers to track what is happening to their projects.
Rose Hill | TrustRadius Reviewer

Pricing Details

Axosoft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Replicon Polaris PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axosoft
6.6
Replicon Polaris PSA
8.0

Usability

Axosoft
7.0
Replicon Polaris PSA

Support Rating

Axosoft
5.6
Replicon Polaris PSA

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