What users are saying about
10 Ratings
10 Ratings
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Score 8 out of 100
6 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Project Management

    6.8

    Axosoft

    68%

    Replicon Polaris PSA

    Feature Set Not Supported
    N/A
    Axosoft ranks higher in 13/13 features

    Task Management

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Resource Management

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Gantt Charts

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Scheduling

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Workflow Automation

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Team Collaboration

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    9.3
    93%
    2 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Document Management

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Email integration

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Mobile Access

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Timesheet Tracking

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Change request and Case Management

    3.0
    30%
    1 Rating
    N/A
    0 Ratings

    Professional Services Automation

    7.0

    Axosoft

    70%

    Replicon Polaris PSA

    Feature Set Not Supported
    N/A
    Axosoft ranks higher in 1/1 features

    Quotes/estimates

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Replicon Polaris PSA is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.0

    Axosoft

    60%
    3 Ratings
    10.0

    Replicon Polaris PSA

    100%
    4 Ratings

    Usability

    7.0

    Axosoft

    70%
    1 Rating

    Replicon Polaris PSA

    N/A
    0 Ratings

    Support Rating

    5.0

    Axosoft

    50%
    2 Ratings

    Replicon Polaris PSA

    N/A
    0 Ratings

    Likelihood to Recommend

    Axosoft

    Axosoft is well suited as a project management tool for software teams looking to track workloads. Great tool for categorizing features, tasks, bugs, or a customized category into sprints. Companies can take advantage of the tracking aspects to create burndown charts or just to track employee time. I would say it is less appropriate for small task management like a to-do list type application because it has so many features that would go to waste. Furthermore, Axosoft is more geared towards development teams, but you could use it across departments if needed.
    Anonymous | TrustRadius Reviewer

    Replicon Polaris PSA

    It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
    Anonymous | TrustRadius Reviewer

    Pros

    Axosoft

    • Sprint Planning - clear schedule views, easy to manipulate
    • Reporting - ability to filter on multiple sets of criteria
    • Logging - detailed audit trails to see what comments, changes, edits were made by whom and when
    Anonymous | TrustRadius Reviewer

    Replicon Polaris PSA

    • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
    • It's so easy use & maintain.
    • Support team is really impressive, seem to know their product.
    • Reporting is a breeze.
    Rose Hill | TrustRadius Reviewer

    Cons

    Axosoft

    • A bit hard to use, or a steep learning curve. The UI isn't super intuitive at first, it took me awhile to pick it up and I had to get someone to basically show me what they recommend I set my filters and UI to.
    • This might be a case of improper setup but when making tickets, there isn't an auto response, so we get a lot of duplicate tickets if a conversation happens on the emails before someone takes the case and replies through OnTime.
    Anonymous | TrustRadius Reviewer

    Replicon Polaris PSA

    • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
    • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
    • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
    • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
    Meredith Buckley | TrustRadius Reviewer

    Pricing Details

    Axosoft

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Replicon Polaris PSA

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Axosoft

    Axosoft 7.0
    Based on 1 answer
    Once you get the hang of Axosoft, I think it's easy to use however... getting the hang of it takes quite a bit of time. Additionally, once Axosoft makes an update, it can be difficult to find your bearings again. Like I said, once you know how to use the product, I think it's easy but it takes a bit to become comfortable and confident with Axosoft
    Anonymous | TrustRadius Reviewer

    Replicon Polaris PSA

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Axosoft

    I actually like JIRA better, to me the UI is a lot cleaner. Easier to use, and search tickets.
    Anonymous | TrustRadius Reviewer

    Replicon Polaris PSA

    We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Axosoft

    • Allowed us to create an agile and flexible process that we can easily change when trying new things
    • Allows easibility with cross department collaboration speeding up our release cycle and allowing us to have documentation ready on release day
    • Bug tracking with priorities helps use track and fix urgent issues quickly and effectively.
    Anonymous | TrustRadius Reviewer

    Replicon Polaris PSA

    • No negative; we just use it for timesheets.
    Erin Peretti | TrustRadius Reviewer

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