Axway Managed File Transfer vs. Kiteworks

I do not see where you would use this in any other scenarios. It's a purpose built system for sending and receiving data.

Incentivized

Kiteworks is very good for securely sharing files external to your company and doing so without your customers knowing who each other are. The interface is simple and relatively intuitive. We have had some issues in getting timely support from Accellion this past year, but they seem to be doing better lately.

Incentivized

• If you use Axway SecureTransport with their edge server. The system separates your user accounts from the first point of entry into the system. This is done by creating an edge device in your DMZ that acts only as a proxy to the backend ST server.
• Their support has been really good when you have a questions or issues with the version you are on. They respond pretty quickly to your open cases.
• I also like the fact that their system can be really customizable. This does take a little bit of knowledge of how the system works. I did go to a 4 day class that Axway provided back in version 4.
• They support a wide range of security and automation when it comes to sending/receiving files.
• They have low CVE vulnerabilities and they keep up with the latest security holes that may arise.
• SecureTransport is a pretty solid platform and it's pretty hands off once it's up and running. We did have to tweak a few things regarding the memory allocated to the running services and there are a still few open bugs that are supposed to be released in the next SecureTransport. Those are not causing any issue on our side.
• You can create different templates for your HTTPS sites. This is useful if you have different needs for your customers.

Incentivized

• Microsoft Office Plugins
• Desktop Synchronization
• Mobile Ability
• Group chat
• File Filtering

• I have come a cross several bugs that came up in their new releases, but this is kind of expected given they support a wide range of technologies in terms of B2B transfers or ad-hoc transfers.
• Support is sometimes difficult to communicate with just because of them being out of India. They are responsive and know their stuff when it comes to SecureTransport.

Incentivized

• Encrypting our files appears to be less than 100% complete
• Software updates cannot be scheduled to take place automatically like their old product
• Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.

Incentivized

I have not used another product other than SecureTransport. I have only researched to see if there are any alternatives better. Frankly we just don't have the time to invest in switching either. SecureTransport does what it needs to do in our environment.

Incentivized

The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].

Incentivized

• Once the system is set up and operational, the only internal support would be to configure new accounts or research failed transmissions. It's really hands off once you have it up and running. It doesn't require a bunch of support or baby sitting.
• We are able to offer new services to our business customers which benefits both sides.

Incentivized

• Before then kitework we used 3 different products. It was expensive and difficult manage.