Axway headquartered in Phoenix, Arizona offers Managed File Transfer (formerly SecureTransport), a managed file transfer system providing mft gateway, mft controller, and governance.
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Leapfile Managed File Transfer
Score 2.0 out of 10
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LeapFILE in Redwood City, California offers a managed file transfer system.
We replaced ShareFile, that we had used for 7 years, due to a cost increase. LeapFile appeared to provide the exact same solution for a better price. However, the headaches we are experiencing with the product are costing us valuable time, money and frustration, both among our staff and between our clients.
If you use Axway SecureTransport with their edge server. The system separates your user accounts from the first point of entry into the system. This is done by creating an edge device in your DMZ that acts only as a proxy to the backend ST server.
Their support has been really good when you have a questions or issues with the version you are on. They respond pretty quickly to your open cases.
I also like the fact that their system can be really customizable. This does take a little bit of knowledge of how the system works. I did go to a 4 day class that Axway provided back in version 4.
They support a wide range of security and automation when it comes to sending/receiving files.
They have low CVE vulnerabilities and they keep up with the latest security holes that may arise.
SecureTransport is a pretty solid platform and it's pretty hands off once it's up and running. We did have to tweak a few things regarding the memory allocated to the running services and there are a still few open bugs that are supposed to be released in the next SecureTransport. Those are not causing any issue on our side.
You can create different templates for your HTTPS sites. This is useful if you have different needs for your customers.
I have come a cross several bugs that came up in their new releases, but this is kind of expected given they support a wide range of technologies in terms of B2B transfers or ad-hoc transfers.
Support is sometimes difficult to communicate with just because of them being out of India. They are responsive and know their stuff when it comes to SecureTransport.
The interface is almost all text-based with minimal graphics. Because of that it can be difficult for our employees and our clients to quickly decide what action to take to complete their downloads.
We have found the admin controls to not work consistently, causing lots of headaches.
Some emails sent via the Outlook plugin will cause formatted text to look extremely confusing on the download page that a client must view in order to take an action to retrieve their files. The text shows all the HTML code wrapped around it.
Uploads web page will tend to hold a cookie that "remembers" an expired link, causing our clients to receive an error.
I have not used another product other than SecureTransport. I have only researched to see if there are any alternatives better. Frankly we just don't have the time to invest in switching either. SecureTransport does what it needs to do in our environment.
Similar functionality but LeapFile has a lower cost and a more basic interface. ShareFile was infinitely easier to use for both our employees and clients
Once the system is set up and operational, the only internal support would be to configure new accounts or research failed transmissions. It's really hands off once you have it up and running. It doesn't require a bunch of support or baby sitting.
We are able to offer new services to our business customers which benefits both sides.
