I do not think I can recommend Appcelerator at this point due to the issues with Appcelerator studio, lack of good debugging support, lack of thorough documentation and forums and the additional cost overhead of licenses. The pros are just that it allows for cross-platform development. However, Cordova does a much better job of it and excels at places where Appcelerator currently struggles
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
It is very hard to debug your code. Breakpoints never worked for us even with the latest Appcelerator Studio and we had to rely on log statements to debug.
There is a need to purchase licenses from Appcelerator to run the code on a device or for creating iOS distribution builds. This is an additional cost when you have already paid for Apple developer program for precisely these things.
If things are broken due to lack to support between Appcelerator and a new iOS version, you pretty much have to rely on a new version release from Appcelerator for the issue to be fixed.
It is difficult to create enterprise distribution builds where the distribution certificate is owned by your organization's team and you only have a development certificate for the same.
The forums on developer.appcelerator.com are seldom helpful. It is hard to find solutions for issues even on other forums like stack overflow.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
Appcelerator makes you write a structured code whereas Cordova just packages your code and you are free to structure it. Appcelerator bridges your javascript code with native code and that would make it run faster than javascript code in Cordova apps. However, with recent mobile browsers, you would hardly notice any performance deterioration with Cordova apps. Appcelerator struggles with issues related to its IDE, debugging, documentation and forums and additional costs. Cordova makes it much more simpler to develop cross-platform apps with better developer support, debugging support, documentation and forums minus the additional costs.
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
We were able to build and deploy a mobile app with Appcelerator. However, the platform still has issues and does not cover our needs as much as some of its competitor like cordova does.
Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
