Axway MailGate SC vs Sophos Email

• Ability to alert a variety of statuses to administrators via email
• Shows health status of the appliance to ensure proper functionality

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• We could customize it to have a certain level of workflow. We manage to enforce certain email (based on key-phrases) to be quarantined before send it to the recipient. And the email needs to be approved (manually) before being released.
• For certain type (using regex) of email, we will encrypt it if it's sent outside our organization domain.
• Scalable

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• External storage configuration is complex to set up
• Customer support is average, can be slow depending on the type of issue or request

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• Rules processing does not perform impersonation filtering properly. For example, if the email gets classified as spam the impersonation rule is not processed against it. This means your users will release these quarantined emails to their inboxes. Impersonation rules should be a top-level rule.
• The product boasts it has AI and advanced processing but regularly lets credential harvesting emails through constantly. URL filtering does not block them and when they are reported it takes up to an hour to block the malicious URL in the filtering. This is too slow since users typically are clicking on these links in emails within minutes
• Support is nonchalant with no sense of urgency. They don't follow simple requests for contact hours and will reach out to you hours after your day has ended. Support engineers agree with you that the product fails to meet standards and think this is an ok thing.
• Emails will get rejected by unknown filters and require research to be done against logs by Sophos support. This is absurd, if an email is blocked it should not require a support ticket for investigating
• The processing of rules is inconsistent. The same email from the same email address and same IP address is classified as SPAM for some and allowed for others

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• MailGate has allowed the organization to accept more clients with their knowledge of our ability to securely send emails

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• Sophos Email has been protecting our users, including the administrative branch, who are the target of attacks most frequently.
• Every month Sophos Email stops about 100,000 malicious emails. We calculate that if these attacks have saved the company time, it prevents us from having a lot of support staff to attend to the cases.

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