MailGate SC vs. Webroot Email Security Powered by Zix

MailGate is well suited for organizations that have sensitive information with the need to securely transport via email, it is less appropriate for larger organizations as the overhead for administrators becomes more complex

Incentivized

I have already recommended Zix to a number of our coworkers in the home healthcare industry, and a number of those coworkers also use Zix, which makes it quite simple to connect with one another. Because it pertains to health care, which is an industry in which it is vital to maintain confidentiality and sensitivity, we also utilize it within our own organization to communicate with one another.

Incentivized

• Ability to alert a variety of statuses to administrators via email
• Shows health status of the appliance to ensure proper functionality

Incentivized

• Makes it easy for those receiving emails to create an account and retrieve the email.
• Peace of mind knowing emails are secure, and can be tracked.
• Monitoring inbound email threats is easy.
• Support has been very quick resolving or explaining support tickets I've created.

Incentivized

• External storage configuration is complex to set up
• Customer support is average, can be slow depending on the type of issue or request

Incentivized

• Ease of use. Other competitors platform is WAY easier to use and customize.
• You have to cover THE ENTIRE ORGANIZATION with coverage, even though only a handful will need to use email encryption
• The Zix Protect platform is a complete joke to customize and use.

Incentivized

It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.

Incentivized

It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.

Incentivized

Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.

Incentivized

MailGate works well with administrative control and ease of use for setting up TLS connectivity between clients

Incentivized

Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter

Incentivized

• MailGate has allowed the organization to accept more clients with their knowledge of our ability to securely send emails

Incentivized

• Recommended Zix as secure email resource to the salesforce and seems to have been nicely adopted.
• Peace of mind that some emails are hopefully getting encrypted and that we are more secure than we were before...sometimes. Again, there should be some indication to the sender that their information was sent securely. Even if it is a pop up or something.

Incentivized