Ayasdi Core vs. Mattersight Behavioral Analytics (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ayasdi Core
Score 8.5 out of 10
N/A
Ayasdi Core is a business intelligence software offering from Ayasdi.N/A
Mattersight Behavioral Analytics (discontinued)
Score 7.6 out of 10
Enterprise companies (1,001+ employees)
Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale.N/A
Pricing
Ayasdi CoreMattersight Behavioral Analytics (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ayasdi CoreMattersight Behavioral Analytics (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Ayasdi CoreMattersight Behavioral Analytics (discontinued)
Top Pros
Top Cons
Features
Ayasdi CoreMattersight Behavioral Analytics (discontinued)
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Ayasdi Core
7.3
1 Ratings
12% below category average
Mattersight Behavioral Analytics (discontinued)
-
Ratings
Pixel Perfect reports9.01 Ratings00 Ratings
Customizable dashboards7.01 Ratings00 Ratings
Report Formatting Templates6.01 Ratings00 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Ayasdi Core
7.0
1 Ratings
15% below category average
Mattersight Behavioral Analytics (discontinued)
-
Ratings
Drill-down analysis7.01 Ratings00 Ratings
Formatting capabilities6.01 Ratings00 Ratings
Integration with R or other statistical packages8.01 Ratings00 Ratings
Report sharing and collaboration7.01 Ratings00 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Ayasdi Core
7.6
1 Ratings
9% below category average
Mattersight Behavioral Analytics (discontinued)
-
Ratings
Publish to Web9.01 Ratings00 Ratings
Publish to PDF8.01 Ratings00 Ratings
Report Versioning7.01 Ratings00 Ratings
Report Delivery Scheduling7.01 Ratings00 Ratings
Delivery to Remote Servers7.01 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Ayasdi Core
7.3
1 Ratings
10% below category average
Mattersight Behavioral Analytics (discontinued)
-
Ratings
Pre-built visualization formats (heatmaps, scatter plots etc.)10.01 Ratings00 Ratings
Location Analytics / Geographic Visualization7.01 Ratings00 Ratings
Predictive Analytics5.01 Ratings00 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Ayasdi Core
7.5
1 Ratings
14% below category average
Mattersight Behavioral Analytics (discontinued)
-
Ratings
Multi-User Support (named login)8.01 Ratings00 Ratings
Role-Based Security Model7.01 Ratings00 Ratings
Multiple Access Permission Levels (Create, Read, Delete)7.01 Ratings00 Ratings
Single Sign-On (SSO)8.01 Ratings00 Ratings
Best Alternatives
Ayasdi CoreMattersight Behavioral Analytics (discontinued)
Small Businesses
BrightGauge
BrightGauge
Score 8.9 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Eleveo
Eleveo
Score 9.1 out of 10
Enterprises
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ayasdi CoreMattersight Behavioral Analytics (discontinued)
Likelihood to Recommend
7.0
(1 ratings)
8.8
(39 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(3 ratings)
Usability
-
(0 ratings)
8.2
(2 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
7.3
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Ayasdi CoreMattersight Behavioral Analytics (discontinued)
Likelihood to Recommend
Ayasdi
Well suited: 1. If data set is not yet well organized. 2. Hypothesis is not yet established. 3. Need to visually explore to find patterns of data (often when analysts have no good understanding of data) 4. When [you need] to analyze events with a timeframe (specifically a sequence of events as a transaction) Less appropriate 1. If a data set is very large, such as Hadoop data, it becomes hard to manage data pipeline and process to feed the data into Ayasdi. To be feed into Ayasdi, data should be aggregated or organized to some level.
Read full review
Discontinued Products
IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
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Pros
Ayasdi
  • Ayasdi Core provides an easy way to get some insight on data. Typically analytics may require having a model or hypothesis before starting to look into the data, but Ayasdi lets you just feed the data first then start seeing what the data looks like.
  • Ayasdi Core's topological network visualization is quite unique. It allows you to explore patterns and potential relations between multiple data elements. A user can also dynamically navigate data with different aspects on the web.
  • The Web version of Ayasdi is easy to use, stable, and fast. It hasn't crashed even when we feed it a lot of data sets, although it took time.
Read full review
Discontinued Products
  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Read full review
Cons
Ayasdi
  • Use of Python SDK is required to feed data into Ayasdi, but it lacks training materials or sample codes for a novice to get started.
  • Although Web UI of Ayasdi is looking good, often it freezes when the user runs an analysis. It doesn't crash but the web page needs to be refreshed to see the progress of analysis.
  • Algorithms provided by Ayasdi, such as metrics types, lens types need to be explained (what they are and what their strengths and weaknesses are). We had to Google or do research on our own to understand what they are.
Read full review
Discontinued Products
  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
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Likelihood to Renew
Ayasdi
No answers on this topic
Discontinued Products
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
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Usability
Ayasdi
No answers on this topic
Discontinued Products
Overall, navigating in the system is easy
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Reliability and Availability
Ayasdi
No answers on this topic
Discontinued Products
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
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Performance
Ayasdi
No answers on this topic
Discontinued Products
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
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Support Rating
Ayasdi
No answers on this topic
Discontinued Products
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
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In-Person Training
Ayasdi
No answers on this topic
Discontinued Products
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
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Online Training
Ayasdi
No answers on this topic
Discontinued Products
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
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Implementation Rating
Ayasdi
No answers on this topic
Discontinued Products
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
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Alternatives Considered
Ayasdi
We had a working group that has been using R studio for the general purpose of statistical analysis in our organization. Although it is a great tool that provides enriched function sets, it is time-consuming for our clinical analysts to learn the tool to see the first result. R is somewhat of a developer-oriented/friendly tool. Ayasdi is friendly to a domain analyst or end users. Plus, support and consulting from Ayasdi were excellent so that we could get knowledge from them immediately whenever we needed.
Read full review
Discontinued Products
The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
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Scalability
Ayasdi
No answers on this topic
Discontinued Products
This is such a great product.
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Return on Investment
Ayasdi
No answers on this topic
Discontinued Products
  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Read full review
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