What users are saying about
6 Ratings
12 Ratings
6 Ratings
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Score 5 out of 100
12 Ratings
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Score 4.6 out of 100

Likelihood to Recommend

azendoo

I think Azendoo is suited well to small office tracking projects and tasks together. The shared projects/calendar use is helpful and can make work easier if everyone uses it in a similar manner. The ability to add things from other sources (Dropbox, Evernote, etc) does make it a useful platform because you can integrate other things into the app well. The visibility and shared spaces provide good accountability and follow up for work being done.
Thomas Riffey | TrustRadius Reviewer

Upland PSA

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

azendoo
8.3
Upland PSA
3.7
Task Management
azendoo
8.1
Upland PSA
3.0
Resource Management
azendoo
9.0
Upland PSA
3.0
Scheduling
azendoo
7.9
Upland PSA
3.0
Workflow Automation
azendoo
8.9
Upland PSA
2.0
Team Collaboration
azendoo
9.0
Upland PSA
1.0
Document Management
azendoo
8.0
Upland PSA
2.0
Email integration
azendoo
8.0
Upland PSA
2.0
Mobile Access
azendoo
8.0
Upland PSA
4.5
Budget and Expense Management
azendoo
8.0
Upland PSA
1.0
Gantt Charts
azendoo
Upland PSA
8.0
Support for Agile Methodology
azendoo
Upland PSA
7.9
Support for Waterfall Methodology
azendoo
Upland PSA
6.9
Timesheet Tracking
azendoo
Upland PSA
2.0
Change request and Case Management
azendoo
Upland PSA
5.2

Professional Services Automation

azendoo
9.0
Upland PSA
10.0
Integration with accounting software
azendoo
9.0
Upland PSA
Invoicing
azendoo
Upland PSA
10.0
Project & financial reporting
azendoo
Upland PSA
10.0

Pros

azendoo

  • Software Updates - The azendoo interface is constantly being updated with new features which are helpful to our organization. For example, they just rolled out the ability to assign subtasks, so that we don't have to manually update the assignee on each step of a large, multi-step task.
  • Email Notifications - azendoo provides complete customization over the amount of notification emails you receive. Some of us prefer to be emailed with each update made within a task, whereas others prefer just a once-daily notification email.
  • Levels of organization - azendoo provides many tiers of structure within the platform, making it easy for us to layer levels of detail for a single project. For example, at the workspace level we can define where our teams "live" on azendoo, and at the subject level we can categorize projects for tracking purposes. With the new addition of subtasks, we now have an additional layer of organization which helps us keep track of where a task is at in its lifecycle.
Anonymous | TrustRadius Reviewer

Upland PSA

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Christopher Kramer | TrustRadius Reviewer

Cons

azendoo

  • Despite being integrated with Google Calendar, this integration presents some inconveniences, so working with them together is not very convenient.
  • It requires fairly stable internet access to avoid a slow connection with your platform.
  • When performing searches, it must be done within the limit of work since otherwise no results are found.
  • Its cost can be high but I think it's worth it.
  • It is necessary to introduce it to the team slowly so that they can adapt to the software and thus get the most out of it.
Michelli Capecchi | TrustRadius Reviewer

Upland PSA

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

azendoo

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
Anonymous | TrustRadius Reviewer

Usability

azendoo

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
Anonymous | TrustRadius Reviewer

Support Rating

azendoo

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
Anonymous | TrustRadius Reviewer

Implementation Rating

azendoo

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
Anonymous | TrustRadius Reviewer

Alternatives Considered

azendoo

azendoo is a different tool, meant for a different project type. While it's a good program on its own, Evernote ultimately had all I needed as a single employee/student is the only person within my workspaces. I did not need to network and as such, I did not find it applicable. Later down the road in a shared office, I might feel differently.
Thomas Riffey | TrustRadius Reviewer

Upland PSA

The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
Anonymous | TrustRadius Reviewer

Return on Investment

azendoo

  • azendoo's integration with Google Drive has been valuable to our organization, as we are heavy users of Drive. We've been able to seamlessly attach documents to tasks which has been very helpful from a collaboration perspective.
  • Training new team members - It's relatively easy to get new team members up-to-speed on what's going on in the department, as they can just log into azendoo and catch up on all of our existing projects and things coming down the pipeline.
  • App - azendoo's mobile app has been great for keeping up with progress on items while many of us are out of office or working away from the office. The app has a great user experience and is much easier than keeping tabs via email.
Anonymous | TrustRadius Reviewer

Upland PSA

  • Increased time tracking accuracy
  • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
  • increased awareness of project pain points and successes
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

azendoo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$7.50*

* per user

azendoo Editions & Modules

Edition
Team plan$7.501
Business plan$14.001
Enterprise plancustom pricing1
  1. per user
Additional Pricing Details
Add some time tracking: +$5.00 user/month Scheduled and accumulated time per task

Upland PSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upland PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

azendoo
9.0
Upland PSA
1.0

Likelihood to Renew

azendoo
Upland PSA
7.0

Usability

azendoo
Upland PSA
8.0

Support Rating

azendoo
Upland PSA
9.0

Implementation Rating

azendoo
Upland PSA
9.0

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