Azul Platform Prime vs. Zendesk Sunshine

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azul Platform Prime
Score 8.3 out of 10
N/A
Azul Systems headquartered in Sunnyvale is exclusively focused on Java and the Java Virtual Machine (JVM). They build fully supported, standards-compliant runtimes that help enable Java-based businesses. Their services include Azul Platform Prime (formerly Zing), a JVM with "better behavior" enabling sustained performance, fast warmup and predictable latency without GC pauses, jitter or application timeouts. Zing can be deployed in an on-prem data center or on the Cloud.N/A
Zendesk Sunshine
Score 7.4 out of 10
N/A
Sunshine is the foundation beneath Zendesk that can be used by customers to build their own customer engagement solutions. Sunshine can be configured to meet the user's business needs using its available apps, tools, and pre-built capabilities that fits the user's own systems. Sunshine uses open standards and common languages, so it’s easier to create a support platform from a modified Zendesk, that may better suit the organization's specific needs.N/A
Pricing
Azul Platform PrimeZendesk Sunshine
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Azul Platform PrimeZendesk Sunshine
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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Azul Platform PrimeZendesk Sunshine
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User Ratings
Azul Platform PrimeZendesk Sunshine
Likelihood to Recommend
8.3
(4 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Performance
8.6
(4 ratings)
-
(0 ratings)
Support Rating
8.4
(3 ratings)
10.0
(1 ratings)
User Testimonials
Azul Platform PrimeZendesk Sunshine
Likelihood to Recommend
Azul Systems, Inc
If you want some low cost JDK provider where you need the frequent updates as well, you can go ahead for Azul Zing instead of OpenJDK. But if budget is not a concern, I would recommend going for some well known company such as Oracle. Also if you are using Azul for production, make sure to use it for Dev ENV too so as to reproduce issues.
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Zendesk
For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.
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Pros
Azul Systems, Inc
  • Improved real-time JVM
  • Cost effective
  • product support
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Zendesk
  • Customization and ability to create customer profiles
  • Easy integration with other tools and rich history of customer actions.
  • Provides a fully intuitive interface
  • Very good ways to analyze
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Cons
Azul Systems, Inc
  • Support
  • GC logging
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Zendesk
  • There are some glitches when doing upgrades on information or data, sometimes
  • It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
  • The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.
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Usability
Azul Systems, Inc
No answers on this topic
Zendesk
Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.
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Performance
Azul Systems, Inc
Azul has better JVM garbage collection on machines with huge amounts of memory that the OSS version of Java doesn't handle
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Zendesk
No answers on this topic
Support Rating
Azul Systems, Inc
Prime support has been responsive in helping us tune our JVM parameters and diagnose any lingering Java resource issues.
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Zendesk
Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.
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Alternatives Considered
Azul Systems, Inc
Oracle was costlier whereas OpenJDK had less frequent updates. Azul was average of both of them, so it was choosen.
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Zendesk
No answers on this topic
Return on Investment
Azul Systems, Inc
  • A lot of OPEX savings
  • Easy annual license renewal subscription
  • Standard product usage since it is compatible across different Operating Systems.
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Zendesk
  • Agility and improved response times
  • Improved customer relationship/engagement
  • Integration and tracking capabilities for customer growth phases.
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ScreenShots