What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
65 Ratings

Active Directory

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Likelihood to Recommend

Active Directory

If you manage a local AD and use Microsoft for mailboxes (Exchange), especially if it is hosted by Microsoft and not an on-premises setup, then this is a no-brainer and you should have Azure Active Directory! Even if you use just the free version of AAD, it adds management, reporting and auditing to your O365 which as an admin are very much required pieces of information. I suggest adding licenses for AAD that meets your needs for your organization, such as being able to sync your user information changes from AAD down to your AD and vise-versa, adding mobile security features or auditing, retention needs, etc. If you have an on-premises Exchange and use a local AD, AAD is less useful for you and I'm not sure it would be recommended to use. While it could add some benefits you do not have already, this would be quite the task to undergo for such little solutions it would provide. AAD is most useful for organizations that at least use Office 365 for Exchange hosting.
John Fester profile photo

SAP Customer Data Cloud

Gigya is a good product overall. It's great for going from "non-social" to 'highly-social" very rapidly. But as needs become more complex over time, the value starts to decrease a bit.
No photo available

Feature Rating Comparison

Identity Management

Active Directory
9.0
SAP Customer Data Cloud
ID-Management Access Control
Active Directory
9.4
SAP Customer Data Cloud
ID Management Single-Sign On (SSO)
Active Directory
9.1
SAP Customer Data Cloud
Multi-Factor Authentication
Active Directory
9.0
SAP Customer Data Cloud
Password Management
Active Directory
9.0
SAP Customer Data Cloud
Account Provisioning and De-provisioning
Active Directory
9.4
SAP Customer Data Cloud
ID Management Workflow Automation
Active Directory
8.6
SAP Customer Data Cloud
ID Risk Management
Active Directory
8.5
SAP Customer Data Cloud

Pros

Active Directory

  • Creating new users, new guest users, and assigning licenses is simple and quick.
  • Auditing user activity is powerful and user-friendly. The only downside is that the log reporting tool only goes back 30 days.
  • Azure AD Connect allows for fast and simple syncing. It also monitors the sync status and will alert you if there an issue with the sync.
  • The pricing is competitive and nonprofit discounts are available.
No photo available

SAP Customer Data Cloud

  • Gigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions.
  • Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries.
  • Gigya's cloud storage is a safe and secure alternative to self-hosted databases.
No photo available

Cons

Active Directory

  • In my opinion, Azure Active Directory's dashboard pages are way too busy and difficult to navigate.
  • Azure Active Directory doesn't handle duplicate attributes in user accounts very well.
  • Azure Active Directory pesters the admin to buy additional features by cluttering up the GUI with "suggestions" that you can't remove from the dashboard.
Jane Updegraff profile photo

SAP Customer Data Cloud

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
No photo available

Likelihood to Renew

Active Directory

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud

SAP Customer Data Cloud 8.4
Based on 7 answers
It does everything we want on the technical side. I can't speak for the business die of the house, but from our point of view, the product is great.
No photo available

Usability

Active Directory

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud

SAP Customer Data Cloud 8.2
Based on 6 answers
Admin panel is very clean and effective and manageable. Can't say enough good things about the UI. It's easy to use and enables to configure embeddable widgets by simply copying and pasting Java Script examples.
No photo available

Reliability and Availability

Active Directory

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud

SAP Customer Data Cloud 8.4
Based on 6 answers
Very good across the board save for the previously mentioned commenting issues (moderation times out, unable to add to blacklist, some smaller issues)
No photo available

Performance

Active Directory

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud

SAP Customer Data Cloud 8.4
Based on 6 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
No photo available

Support

Active Directory

Active Directory 9.0
Based on 10 answers
AAD is a great product that works seamlessly and is reliable as an actual domain controller on-premise. I have never had to call Microsoft as I have never had any issues. The sync client is being updated regularly, and apart from a persistent bug/feature that it shuts down at 01:00, I cannot really complain.
No photo available

SAP Customer Data Cloud

SAP Customer Data Cloud 8.6
Based on 7 answers
Fantastic support team. Very proactive. Not only do they answer questions in a timely manner, but they proactively show us whats coming in next releases. I can also share what I would like to see. They are very honest about what they can do, and what is not likely to be on the roadmap.
I never get any push-back from them about the hours of support. They are always willing to help.
They are also great about suggesting best practices that we might not have thought about. In other words, "Have you thought about doing it this way...".
No photo available

Online Training

Active Directory

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud

SAP Customer Data Cloud 7.3
Based on 6 answers
We had multiple conference calls initially to get up and running. The developers had frequent status calls. But we generally didn't require much training. We have a large technical staff that didn't need much had-holding.
No photo available

Implementation

Active Directory

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud

SAP Customer Data Cloud 7.5
Based on 6 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
No photo available

Alternatives Considered

Active Directory

We never evaluate other types of products. Since Windows 2000 we have been using Active Directory for the administration and management of our users, devices, and policies. We could certainly see the advances that are produced version by version and I firmly believe that Azure AD is the correct evolution and the way forward. It simplifies our work and manages our structure efficiently and clearly.
Hernán Paggi profile photo

SAP Customer Data Cloud

The three names that we were given to evaluate against Gigya by our tiger team were Bitium, OneLogin, and Janrain. The last one was just too new to the game, so after a brief review, we passed. We moderately considered Bitium, but OneLogin seemed to win against them more than they lost. In the end, it came down to Gigya versus OneLogin, and we decided to go with Gigya because of the overwhelming reviews of the outstanding customer service.
No photo available

Return on Investment

Active Directory

  • Better insight into security posture. We didn't really have a good insight in the on-prem situation. Azure AD comes with basic insights.
  • As we have hybrid Azure AD - On-prem AD, users don't notice at all the different identity providers and assume it is the same. This is good.
No photo available

SAP Customer Data Cloud

  • By adding Google and Facebook as social sign up options, our signups have increased by 30%
  • By seamlessly integrating Gigya and our commerce engine we are able to use personalisation facets from multiple sources
  • Gigya allows customer services a single view of our users helping them to manage accounts and unsubscribe across multiple sites and domains
Gareth Beer profile photo

Pricing Details

Active Directory

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Customer Data Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Active Directory
9.0
SAP Customer Data Cloud
7.7

Likelihood to Renew

Active Directory
SAP Customer Data Cloud
8.4

Usability

Active Directory
SAP Customer Data Cloud
8.2

Reliability and Availability

Active Directory
SAP Customer Data Cloud
8.4

Performance

Active Directory
SAP Customer Data Cloud
8.4

Support

Active Directory
9.0
SAP Customer Data Cloud
8.6

In-Person Training

Active Directory
SAP Customer Data Cloud
7.3

Online Training

Active Directory
SAP Customer Data Cloud
7.3

Implementation

Active Directory
SAP Customer Data Cloud
7.5

Add comparison