What users are saying about

Azure AI (Cortana) vs NICE Nexidia Analytics

Azure AI (Cortana)
10 Ratings
NICE Nexidia Analytics
51 Ratings

Azure AI (Cortana)

10 Ratings
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Score 7.9 out of 100

Based on 10 reviews and ratings

NICE Nexidia Analytics

51 Ratings
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Score 7 out of 100

Based on 51 reviews and ratings

Likelihood to Recommend

Azure AI (Cortana)

As a provider of software applications to the legal market there is not a huge amount that the Cortana Intelligence suite can be utilised for though at the speed that new features are being added I suspect that will change very quickly. However the current functionality is clearly really well suited for e-commerce companies or vertical markets where process is very prescriptive and linear.

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Rich Mephan | TrustRadius Reviewer
Rich Mephan
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NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Azure AI (Cortana)

  • Being hosted in Azure solves a massive hosting problem
  • The language understanding system has the ability to revolutionize many vertical markets
  • Integrating with Cortana Analytics was really simple due to easy to understand documentation

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Rich Mephan | TrustRadius Reviewer
Rich Mephan
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NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Cons

Azure AI (Cortana)

  • The language understanding service can be a little overwhelming at first trying to understand the differnces between intents and entities

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Rich Mephan | TrustRadius Reviewer
Rich Mephan
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NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.

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Jordan Lenaburg | TrustRadius Reviewer
Jordan Lenaburg
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Likelihood to Renew

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business

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WaDee'ah Crowder | TrustRadius Reviewer
WaDee'ah Crowder
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Usability

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy

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Anonymous | TrustRadius Reviewer
Verified User
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Reliability and Availability

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Performance

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Support Rating

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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In-Person Training

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Online Training

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Implementation Rating

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Alternatives Considered

Azure AI (Cortana)

Have not evaluate any other similar products, we are a Microsoft Software house so it was a logical decision to use Cortana over other alternatives.

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Rich Mephan | TrustRadius Reviewer
Rich Mephan
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NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.

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Anonymous | TrustRadius Reviewer
Verified User
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Scalability

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Return on Investment

Azure AI (Cortana)

  • Difficult to ascertain the ROI as we are a software house who have developed a module in our application using Cortana. However for companies that use our software I would say the use of sentiment analysis in our application could free up at least 1 full time resource to be used elsewhere in their organisation.

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Rich Mephan | TrustRadius Reviewer
Rich Mephan
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NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Azure AI (Cortana)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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