What users are saying about

Azure AI (Cortana) vs NICE Nexidia Analytics

Azure AI (Cortana)
39 Ratings
NICE Nexidia Analytics
57 Ratings

Azure AI (Cortana)

39 Ratings
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Score 7.9 out of 100

Based on 39 reviews and ratings

NICE Nexidia Analytics

57 Ratings
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Score 9.1 out of 100

Based on 57 reviews and ratings

Attribute Ratings

  • NICE Nexidia Analytics is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

Azure AI (Cortana)

84%
3 Ratings
9.0

NICE Nexidia Analytics

90%
39 Ratings

Likelihood to Renew

Azure AI (Cortana)

N/A
0 Ratings
9.1

NICE Nexidia Analytics

91%
3 Ratings

Usability

Azure AI (Cortana)

N/A
0 Ratings
8.2

NICE Nexidia Analytics

82%
2 Ratings

Availability

Azure AI (Cortana)

N/A
0 Ratings
9.1

NICE Nexidia Analytics

91%
2 Ratings

Performance

Azure AI (Cortana)

N/A
0 Ratings
7.3

NICE Nexidia Analytics

73%
2 Ratings

Support Rating

Azure AI (Cortana)

N/A
0 Ratings
9.1

NICE Nexidia Analytics

91%
2 Ratings

In-Person Training

Azure AI (Cortana)

N/A
0 Ratings
9.1

NICE Nexidia Analytics

91%
1 Rating

Online Training

Azure AI (Cortana)

N/A
0 Ratings
9.1

NICE Nexidia Analytics

91%
1 Rating

Implementation Rating

Azure AI (Cortana)

N/A
0 Ratings
9.1

NICE Nexidia Analytics

91%
2 Ratings

Product Scalability

Azure AI (Cortana)

N/A
0 Ratings
9.1

NICE Nexidia Analytics

91%
1 Rating

Likelihood to Recommend

Azure AI (Cortana)

It's easy for anyone who is expecting some simple AI problems like fetching the keywords, understanding the intent, language translation, etc. to be solved from an existing database and all they need is to connect to their APIs via a subscription model. But for complex use cases, there is still room for improvement like customization of underlying AI models for a specific use case like identifying some unique identifiers with respect to industry.

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Anonymous | TrustRadius Reviewer
Verified User
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NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Azure AI (Cortana)

  • Being hosted in Azure solves a massive hosting problem
  • The language understanding system has the ability to revolutionize many vertical markets
  • Integrating with Cortana Analytics was really simple due to easy to understand documentation

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Rich Mephan | TrustRadius Reviewer
Rich Mephan
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NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Cons

Azure AI (Cortana)

  • More partnerships with colleges and schools to increase the workforce with technical knowledge (increase local workforce)
  • Have more online training and documentation in other languages
  • Have affordable prices for students

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Fernanda Ministerio | TrustRadius Reviewer
Fernanda Ministerio
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NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.

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Jordan Lenaburg | TrustRadius Reviewer
Jordan Lenaburg
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Pricing Details

Azure AI (Cortana)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

—

Likelihood to Renew

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business

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WaDee'ah Crowder | TrustRadius Reviewer
WaDee'ah Crowder
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Usability

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Reliability and Availability

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 2 answers
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Performance

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 2 answers
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Support Rating

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 2 answers
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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In-Person Training

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
View all 1 answers on this topic

Online Training

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
View all 1 answers on this topic

Implementation Rating

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 2 answers
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Alternatives Considered

Azure AI (Cortana)

IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant.

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Anonymous | TrustRadius Reviewer
Verified User
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NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.

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Anonymous | TrustRadius Reviewer
Verified User
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Scalability

Azure AI (Cortana)

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.

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Cassandra Fulcher | TrustRadius Reviewer
Cassandra Fulcher
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Return on Investment

Azure AI (Cortana)

  • Difficult to ascertain the ROI as we are a software house who have developed a module in our application using Cortana. However for companies that use our software I would say the use of sentiment analysis in our application could free up at least 1 full time resource to be used elsewhere in their organisation.

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Rich Mephan | TrustRadius Reviewer
Rich Mephan
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NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.

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Anonymous | TrustRadius Reviewer
Verified User
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