Azure AI Speech vs. Express Scribe

This service is well suited for scenarios where you need to integrate text-to-speech and/or speech-to-text into applications. Within our organisation, it is primarily used by students for development purposes to enable said functionality but is also used to provide accessibility to students who have hearing-related issues. Its multi-language support is also beneficial for our international students who have English as a second language and are therefore able to rapidly translate any text or speech that they do not understand.

Incentivized

It has a free trial, which is very nice if someone just needs temporary access to use, and it's not an expensive program overall. It may not be the most robust program available, but it gets the job done at a good price point. It might not be the best if you need something that allows transcriptionists to collaborate (i.e., working on the same file at the same time).

Incentivized

• APIs offered are very robust.
• Languages supported is far greater than most of its competitors.
• Integration with our custom apps was easy.
• Speech models that we created using neural voices were quite impressive.
• Translation services worked really well.
• Built in machine learning opens it to a lot more business use cases for the future.

Incentivized

• Cost efficient - This is a fairly low-cost transcription software that can be downloaded quickly via web
• Easy to use - New users can get the hang of this software pretty quickly
• Customizable - Foot pedal controls and other preferences can be set based on what feels intuitive to the user

Incentivized

• More support for India regional languages and the ability to interpret Indian dialect.
• More detailed documentation with more coded examples to be available.

Incentivized

• Interface - The look and feel of the software is quite dated and could use a refresh
• Enhancing audio - When we need to manipulate an audio file to try to enhance it (amplifying, for example), we have to use another program to do so
• Hotkeys - Setting up hotkeys may not be as intuitive for new users as would be ideal

Incentivized

Azure Cognitive Speech Services is simple and the interface is not complicated even for those getting started with these customer services tools and the best voice recognition. Setting the platform dashboard preferences is also an easy process and with the ability to manage workflow and document management the system functions are stable and effective.

• It helps us catch requirements and make notes so that we don't forget when drawing out proposals.
• Also helps us with targeted pitches and helps save time.

Incentivized

• Very few 'inaudibles' (spots where we're unable to decipher what was said)
• Transcribing allows analysts to read scripts rather than listen to audio files, which saves time and money
• Low cost of software

Incentivized