Azure API Management vs. Microsoft Dynamics 365

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure API Management
Score 7.8 out of 10
N/A
Microsoft's Azure API Management supports creation of API.
$0.04
per 10,000 calls
Microsoft Dynamics 365
Score 7.9 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Pricing
Azure API ManagementMicrosoft Dynamics 365
Editions & Modules
Consumption
0.042 per 10,000 calls
Lightweight and serverless version of API Management service, billed per execution
Developer
$48.04
per month Non-production use cases and evaluations
Basic
$147.17
per month Entry-level production use cases
Standard
$686.72
per month Medium-volume production use cases
Premium
$2,795.17
per month High-volume or enterprise production use cases
Isolated
TBA
per month Enterprise production use cases requiring high degree of isolation
No answers on this topic
Offerings
Pricing Offerings
Azure API ManagementMicrosoft Dynamics 365
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Azure API ManagementMicrosoft Dynamics 365
Top Pros
Top Cons
Features
Azure API ManagementMicrosoft Dynamics 365
API Management
Comparison of API Management features of Product A and Product B
Azure API Management
8.0
4 Ratings
4% below category average
Microsoft Dynamics 365
-
Ratings
API access control8.94 Ratings00 Ratings
Rate limits and usage policies5.44 Ratings00 Ratings
API usage data8.94 Ratings00 Ratings
API user onboarding9.03 Ratings00 Ratings
API versioning8.94 Ratings00 Ratings
Usage billing and payments5.23 Ratings00 Ratings
API monitoring and logging9.84 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Azure API Management
-
Ratings
Microsoft Dynamics 365
7.8
80 Ratings
1% above category average
Customer data management / contact management00 Ratings7.978 Ratings
Workflow management00 Ratings7.977 Ratings
Territory management00 Ratings7.058 Ratings
Opportunity management00 Ratings7.370 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.675 Ratings
Contract management00 Ratings8.158 Ratings
Quote & order management00 Ratings7.954 Ratings
Interaction tracking00 Ratings8.469 Ratings
Channel / partner relationship management00 Ratings7.460 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Azure API Management
-
Ratings
Microsoft Dynamics 365
7.9
65 Ratings
4% above category average
Case management00 Ratings7.960 Ratings
Call center management00 Ratings7.649 Ratings
Help desk management00 Ratings8.356 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Azure API Management
-
Ratings
Microsoft Dynamics 365
8.0
75 Ratings
5% above category average
Lead management00 Ratings7.969 Ratings
Email marketing00 Ratings8.270 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Azure API Management
-
Ratings
Microsoft Dynamics 365
8.1
73 Ratings
6% above category average
Task management00 Ratings8.368 Ratings
Billing and invoicing management00 Ratings8.051 Ratings
Reporting00 Ratings8.062 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Azure API Management
-
Ratings
Microsoft Dynamics 365
7.6
74 Ratings
0% above category average
Forecasting00 Ratings7.664 Ratings
Pipeline visualization00 Ratings7.670 Ratings
Customizable reports00 Ratings7.573 Ratings
Customization
Comparison of Customization features of Product A and Product B
Azure API Management
-
Ratings
Microsoft Dynamics 365
7.8
77 Ratings
3% above category average
Custom fields00 Ratings7.775 Ratings
Custom objects00 Ratings7.769 Ratings
Scripting environment00 Ratings8.354 Ratings
API for custom integration00 Ratings7.758 Ratings
Security
Comparison of Security features of Product A and Product B
Azure API Management
-
Ratings
Microsoft Dynamics 365
8.8
72 Ratings
5% above category average
Single sign-on capability00 Ratings8.966 Ratings
Role-based user permissions00 Ratings8.867 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Azure API Management
-
Ratings
Microsoft Dynamics 365
7.5
41 Ratings
2% above category average
Social data00 Ratings7.640 Ratings
Social engagement00 Ratings7.441 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Azure API Management
-
Ratings
Microsoft Dynamics 365
7.6
63 Ratings
4% above category average
Marketing automation00 Ratings7.963 Ratings
Compensation management00 Ratings7.232 Ratings
Platform
Comparison of Platform features of Product A and Product B
Azure API Management
-
Ratings
Microsoft Dynamics 365
6.7
54 Ratings
10% below category average
Mobile access00 Ratings6.754 Ratings
Best Alternatives
Azure API ManagementMicrosoft Dynamics 365
Small Businesses
NGINX
NGINX
Score 9.2 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
NGINX
NGINX
Score 9.2 out of 10
Creatio
Creatio
Score 9.5 out of 10
Enterprises
NGINX
NGINX
Score 9.2 out of 10
Creatio
Creatio
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure API ManagementMicrosoft Dynamics 365
Likelihood to Recommend
8.0
(4 ratings)
7.3
(100 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(20 ratings)
Usability
-
(0 ratings)
7.3
(30 ratings)
Support Rating
-
(0 ratings)
8.0
(11 ratings)
Online Training
-
(0 ratings)
7.5
(2 ratings)
Implementation Rating
-
(0 ratings)
9.2
(4 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
3.8
(3 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Azure API ManagementMicrosoft Dynamics 365
Likelihood to Recommend
Microsoft
APIM is useful for the standard scenarios:
1) Securing your back-end APIs - If you have a legacy back-end web service that has a basic authentication scheme, you can add some additional security by placing APIM in front, and requiring subscription keys. Leverage your existing firewall to ensure only your APIM instance can communicate with your back-end API, and you've basically added a layer of protection.
2) Lift and shift - there are always going to be clients that don't want to update their clients to use a newer API; in some cases you can make a newer API look like an older one by implementing some complex policies in APIM. You can also do the opposite, making older APIs look new, such as making an XML back-end accept both JSON and XML.
3) Centralizing your APIs - if you've acquired another company and want to make their API set look as if it's a part of the larger whole, APIM is an easy way to provide a consistent front-end interface for developers.
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Microsoft
Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
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Pros
Microsoft
  • Easy commissioning of APIs.
  • Great policies to control access.
  • Easy mock services for testing.
Read full review
Microsoft
  • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
  • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
  • Generating invoices to customers and directly sending them to their inbox is easy with this software.
Read full review
Cons
Microsoft
  • Lack of robustness is a bit of an issue. Several other providers offer more options and capabilities, but then, they are lacking in interface ease.
  • As with anything Azure, pricing is really hard to stay on top of. I always find that you really don’t know what you’re paying for until you get the bill. Having an excellent Azure Administrator can help resolve that.
  • Integrating with app services outside of Azure can be a challenge, or at least much more challenging than just using Azure App Services.
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Microsoft
  • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
  • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
  • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
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Likelihood to Renew
Microsoft
No answers on this topic
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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Usability
Microsoft
No answers on this topic
Microsoft
The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
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Support Rating
Microsoft
No answers on this topic
Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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Implementation Rating
Microsoft
No answers on this topic
Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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Alternatives Considered
Microsoft
Azure APIM vs Amazon API Gateway:
1) Azure APIM was a complete package that included a developer portal.
2) We are very Microsoft centric - so the Microsoft product suite aligned very well with our business needs.
3) It was faster and easier to stand up Azure APIM for testing than it was for the Amazon API Gateway.
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Microsoft
Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
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Contract Terms and Pricing Model
Microsoft
No answers on this topic
Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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Professional Services
Microsoft
No answers on this topic
Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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Return on Investment
Microsoft
  • We can always think of positive ROI impact on business
  • It helps to easily facilitate the design, deployment, and maintenance of our APIs
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Microsoft
  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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